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Patient Relations Assistant Jobs (NOW HIRING)

Oak St. Health

Analyst,Patient Relations

Richmond, VA · On-site

$21.10 - $40.90/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

D4C Dental

Patient Relations Representative

Atlanta, GA

$15 - $19.25/hr

The Patient Relations Representative will be responsible answering and triaging all incoming ... Be available for staff in the field for assistance with credit cards and records * Assist with ...

CVS Health

Analyst,Patient Relations

Albuquerque, NM · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

CVS Health

Analyst,Patient Relations

Indianapolis, IN · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

CVS Health

Analyst,Patient Relations

Richmond, VA · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

UPMC Mercy

Patient Relations Coordintator

Pittsburgh, PA · On-site

$15 - $19.50/hr

UPMC Mercy is hiring a Patient Relations Coordinator to support our hospital! This position will ... Participate on committees related to family-centered care or service excellence. * Assist volunteer ...

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Patient Relations Assistant information

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$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Jun 9, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a Patient Relations Assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

How does a Patient Relations Assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a Patient Relations Assistant, and why are they important?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What cities are hiring for Patient Relations Assistant jobs? Cities with the most Patient Relations Assistant job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations Assistant jobs? States with the most job openings for Patient Relations Assistant jobs include:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.
Patient Relations Coordinator

Patient Relations Coordinator

Ackerman Cancer Center

Fernandina Beach, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Ackerman Cancer Center Opportunity

Ackerman Cancer Center, the pioneering leader in cancer treatment, is seeking a dedicated and skilled Patient Relations Coordinator to join our team. With the distinction of being the only physician-owned proton center in the world, we are committed to providing innovative and patient-centric care.

At Ackerman Cancer Center, we believe in a work-life balance, ensuring your personal and professional fulfillment.

Additionally, we are delighted to offer a comprehensive benefits package that includes medical, dental and vision coverage, as well as voluntary benefits, a 401k retirement plan, tuition reimbursement and generous paid time off (PTO).

Position Overview

The Patient Relations Coordinator is responsible for managing patient interactions, including answering multi-line phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additionally, the coordinator performs general office and receptionist duties, contributing to an efficient and welcoming healthcare environment.

Essential Job Functions
  • Provide professional telephone services, schedule appointments, and send reminders
  • Greet and check in patients, assist with paperwork, and enter information into the EMR system
  • Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
  • Process co-payments and track patient financial responsibilities
  • Coordinate appointments with referring physicians and schedule follow-ups and physician-ordered tests
  • Track and update physician schedules
  • Obtain, scan, and attach medical records to patient charts
  • Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
  • Make reminder calls for labs, follow-ups, and upcoming visits
  • Generate daily clinical summaries and weekly demographic compliance reports
  • Obtain and upload patient photos for charts
Requirements:

Required

  • Bachelor's Degree required
  • Strong organization, time management, and attention to detail
  • Excellent telephone etiquette and communication skills
  • Professional, friendly, and confident interpersonal skills
  • Knowledge of medical terminology and insurance verification processes
  • Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment

Preferred

  • Medical office experience
  • Prior experience working in a medical office
  • Experience with multi-line phone systems and Electronic Medical Records (EMRs)
  • Bilingual proficiency is a plus
  • Knowledge of Insurance verification

Hours: Generally, Monday - Friday 8:30am-5:00pm

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