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Patient Relations Assistant Jobs (NOW HIRING)

Minnesota Jobs

Patient Relations Assistant

Minneapolis, MN · On-site

$17 - $23.25/hr

Patient Advocate Service Position The incumbent serves as a front-line liaison for Veteran inquiries and concerns that are not resolved at the point of service or at a higher level easily accessible ...

New

Oak St. Health

Patient Relations Analyst

Waukegan, IL · On-site

$21.10 - $44.99/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

Oak St. Health

Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analyst We're building a world of health around every individual -- shaping a ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

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Patient Relations Assistant information

See salary details

$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What skills are needed for patient relations assistant?

A patient relations assistant needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good organizational abilities, empathy, and problem-solving skills, often using electronic health records and customer service techniques to address patient concerns and improve their experience.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What cities are hiring for Patient Relations Assistant jobs? Cities with the most Patient Relations Assistant job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations Assistant jobs? States with the most job openings for Patient Relations Assistant jobs include:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.

Patient Relations Assistant/UKHC

University of Kentucky

Lexington, KY

$16.20 - $24.82/hr

Full-time

Re-posted 25 days ago

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

310th of 617 rated colleges and universities

Job description

Posting Details
Job Title Patient Relations Assistant/UKHC Requisition Number RE55400 Working Title Patient Relations Assistant - Pediatrics Clinic Department Name M4000:Pediatrics Clinic Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3.5 yrs

Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs.
Shift
Monday - Friday, Day Shift; primarily 8:00 am - 5:00 pm (40 hrs/wk); other hours/schedule as needed.
Job Summary
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.
Skills / Knowledge / Abilities
The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Does this position have supervisory responsibilities? No Preferred Education/Experience
Previous experience in customer service, healthcare, and/or administrative/clerical roles. 3.5 years of experience required
Deadline to Apply 08/13/2026 Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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