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Patient Relations Assistant Jobs in Texas (NOW HIRING)

MD Anderson Center

Ambassador - Patient Relations

Houston, TX · On-site

$42K - $48K/yr

As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management ...

Posted today

CVS Health

Patient Insurance Analyst

Dallas, TX

$21.10 - $40.90/hr

The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager. Responsibilities: * Assist patients with navigating medicare and insurance issues which ...

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Patient Relations Assistant information

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What skills are needed for patient relations assistant?

A patient relations assistant needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good organizational abilities, empathy, and problem-solving skills, often using electronic health records and customer service techniques to address patient concerns and improve their experience.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What are the most commonly searched types of Patient Relations jobs in Texas? The most popular types of Patient Relations jobs in Texas are:
What cities in Texas are hiring for Patient Relations Assistant jobs? Cities in Texas with the most Patient Relations Assistant job openings:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in Texas as of August 2026, with employment types broken down into 3% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Ambassador - Patient Relations

MD Anderson Center

Houston, TX • On-site

$42K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 12 hours ago

Posted today

MD Anderson Cancer Center rating

8.4

Company rating: 8.4 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

23rd of 887 rated healthcare providers

Job description

MD Anderson's institutional Welcome initiative prioritizes the safety, security, and comfort of all individuals who visit its campuses. As part of this effort, the Patient Relations team places Ambassadors and Lead Ambassadors at public entrances and Information Desks to deliver service excellence and enhance the visitor management experience. Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, and promote a safe, welcoming environment. They also listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service.
The Ambassador role ensures the highest quality patient and visitor experience as part of the Welcome initiative. This position is integral to MD Anderson's guest management and visitor access strategy, directly influencing departmental functions and overall patient and visitor satisfaction.
The ideal candidate embodies MD Anderson's mission of exceptional care and service, creating a positive first impression that reflects the institution's values. Will be organized, flexible, and demonstrate exceptional communication and customer service skills ensuring every interaction with patients, families, and coworkers reflects compassion and respect. Prior supervisor or lead experience preferred.
Salary Range: $37,450.00 - $42,725.00 - $48,000.00
Location & Schedule
• TMC Campus
• 5:30am - 2:00pm; 1:30pm - 10:00pm
KEY RESPONSIBILITIES
Acknowledges and greets patients and visitors and performs health screening.
Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.
Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
Other duties assigned.
EDUCATION
  • Required: High School Diploma or Equivalent
  • Preferred: Associate's Degree Communications or related field.

WORK EXPERIENCE
  • Required: 2 years Customer service experience responding to customer inquiries or related experience.
  • Bachelor's degree can be substituted for required experience.
  • Preferred: Healthcare experience.
  • Preferred: Bilingual in Spanish.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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