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Patient Relations Assistant Jobs in Virginia (NOW HIRING)

Inova

Patient Relations Specialist

Falls Church, VA · On-site

Policy Development: * Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy. * Collaborate with the compliance and ...

SPINX Company

Patient Relations Liaison Intern

Hampton, VA · On-site

$14.75 - $19.75/hr

Patient Relations Liaison Internship * Print & Prepare Information Packets for Clinical Support ... Grants * * Assist in identifying and researching grant opportunities that align with our mission ...

CVS Health

Health Insurance Specialist

Richmond, VA · On-site

$21.10 - $40.90/hr

The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager. Responsibilities: * Assist patients with navigating medicare and insurance issues which ...

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How much do patient relations assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient relations assistant in Virginia is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.96 and $19.87 per hour, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What skills are needed for patient relations assistant?

A patient relations assistant needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good organizational abilities, empathy, and problem-solving skills, often using electronic health records and customer service techniques to address patient concerns and improve their experience.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What are the most commonly searched types of Patient Relations jobs in Virginia? The most popular types of Patient Relations jobs in Virginia are:
What cities in Virginia are hiring for Patient Relations Assistant jobs? Cities in Virginia with the most Patient Relations Assistant job openings:
Patient Relations Assistant jobs near you

Patient Relations Specialist

Inova

Falls Church, VA • On-site

Other

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description


Inova Fairfax Medical Campus is looking for a dedicated Patient Relations Specialist to join our team. This role will be Full-Time, Monday-Friday, 9:00 a.m. - 5:30 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave
Patient Relations Specialist Job Responsibilities:
The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization.
  • Patient Communication:
    • Act as the primary point of contact for patients and their families, addressing inquiries and concerns promptly and professionally.
    • Provide clear and empathetic verbal and written communication to patients, ensuring they understand their rights and responsibilities and all accommodations available in a timely manner.
    • Assists team members in communicating to patients and families policies/procedures within the Inova system.
    • Assist team members and providers in effectively communicating clinical knowledge and complexities of care into language appropriate for the receiver (patient and/or family).
  • Complaint Mediation and Resolution:
    • Performs thorough investigations of complaints and grievances for leadership through detailed reviews of patient's chart.
    • Works closely with healthcare team members to resolve issues while ensuring respectful and empathetic communication.
    • Facilitates meetings between patients, families, and healthcare providers, ensuring a respectful and constructive resolution.
    • Assists with patient lost belongings and resolutions.
    • Provides written feedback for grievances according to CMS guidelines.
  • Patient Satisfaction:
    • Monitor feedback and relay stories and information to the appropriate leadership and patient experience team to enhance patient satisfaction and improve the overall patient experience.
    • Identifying common trends in patient/family feedback to specific areas for improvement and escalate to leadership as appropriate.
    • Provide insight to possible solutions to trends in patient and family issues.
    • Provide notary services for patients and families.
  • Education and Support for Patients and Team Members:
    • Educate patients about available resources, services, and support programs.
    • Assist patients in navigating the healthcare system and obtaining necessary information.
    • Educate healthcare team members on Patients' Rights and Responsibilities, ADA regulations and best practices for accommodating patients with disabilities and promote a culture of inclusivity.
    • Ensure that healthcare providers and staff are knowledgeable about accessible communication methods and assistive technologies.
  • Policy Development:
    • Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy.
    • Collaborate with the compliance and legal teams to develop and update policies and procedures related to Joint Commission grievance.
  • Data Management:
    • Maintains the confidentiality of patient records and information.
    • Maintain detailed records of complaints and grievances, with all actions taken, and resolutions achieved.
  • Collaboration:
    • Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families.
    • Works with the risk and legal department to appropriate address patient/family grievances in a timely manner.
    • Assists with creating and delivering behavioral health contracts to patients.
    • Works with governmental bodies and community groups such as Joint Commission, Social Services, Office of Civil Rights, state and local police departments, adult and child protective services.
  • Advocacy:
    • Advocate for patients of diverse backgrounds to receive the highest quality care while respecting their individual cultural backgrounds and preferences.
    • Provide attestations when necessary for patients without family or caregivers.
    • Advocating and assisting patients with documenting Advance Directives, Power of Attorney, Informed Consent, and their preferences for end-of-life care.
    • Assist patients navigate financial services and insurance regulations and resolve pay errors.
Minimum Qualifications:
  • Education: Bachelor's degree
  • Experience: 2 years of healthcare experience
  • Certification: Certified Notary Public within 3 months of hire
Preferred Qualifications:
  • Clinical and/or administrative experience in the hospital setting

Patient advocacy experience
About Us
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

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