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Patient Relations Assistant Jobs in Virginia (NOW HIRING)

Sentara Healthcare

Guest Relations Rep

Norfolk, VA · On-site

Responsible for verifying patient registration and escorting patients and guests to their ... Collects data and documentation to assist in the identification of areas needing improved customer ...

Sentara

Guest Relations Rep

Norfolk, VA · On-site

$10K/mo

Responsible for verifying patient registration and escorting patients and guests to their ... Collects data and documentation to assist in the identification of areas needing improved customer ...

Sentara

Guest Relations Rep

Norfolk, VA

Responsible for verifying patient registration and escorting patients and guests to their ... Collects data and documentation to assist in the identification of areas needing improved customer ...

Bath Community Hospital

Referral Coordinator

Covington, VA · On-site

$19.55 - $22.93/hr

Demonstrate excellent patient relations skills in person and by telephone. * Ensure complete and ... Medical Assistant certification preferred. Experience * Two years of experience as a Medical ...

Sentara

Responds promptly to patient, family and team member requests. Assists in the identification of ... Collects data and documentation to assist in the identification of areas needing improved customer ...

Sentara

$10K/mo

Responds promptly to patient, family and team member requests. Assists in the identification of ... Collects data and documentation to assist in the identification of areas needing improved customer ...

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Patient Relations Assistant information

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$10

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How much do patient relations assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient relations assistant in Virginia is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.96 and $19.87 per hour, depending on experience, location, and employer.

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What skills are needed for patient relations assistant?

A patient relations assistant needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good organizational abilities, empathy, and problem-solving skills, often using electronic health records and customer service techniques to address patient concerns and improve their experience.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What are the most commonly searched types of Patient Relations jobs in Virginia? The most popular types of Patient Relations jobs in Virginia are:
What cities in Virginia are hiring for Patient Relations Assistant jobs? Cities in Virginia with the most Patient Relations Assistant job openings:
Patient Relations Assistant jobs near you

Dental Office Manager

Affordable Dentures & Implants

Midlothian, VA • On-site

$24.25 - $31.75/hr

Full-time

Re-posted 3 days ago

Job description

JOB PURPOSE:
The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.
ESSENTIAL FUNCTIONS:
  • Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
  • Assist in dental team development, build positive relationships with the dentist and dental team members, manage schedules to meet daily dentistry goals.
  • Assume a leadership role in motivating office team members and proactively seek ways to improve the dental practice.
  • Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
  • Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
  • Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing
  • Other duties as assigned

Educational Requirements:
  • High school diploma

GENERAL KNOWLEDGE, SKILLS & ABILITIES:
  • Strong interpersonal, leadership, management, and relationship-building skills
  • Superior written and verbal communication skills
  • Familiarity with dental office procedures and terminology is helpful
  • Strong computer skills and the ability to learn new programs
  • Strong marketing background
  • Competitive spirit with an entrepreneurial mindset to exceed goals
  • Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred

Apply