ZipRecruiter

Log In

1

Patient Relations Manager Jobs in Virginia (NOW HIRING)

Inova

Patient Relations Specialist

Falls Church, VA · On-site

Inova Fairfax Medical Campus is looking for a dedicated Patient Relations Specialist to join our ... Data Management: * Maintains the confidentiality of patient records and information. * Maintain ...

CVS Health

Health Insurance Specialist

Richmond, VA · On-site

$21.10 - $40.90/hr

The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager. Responsibilities: * Assist patients with navigating medicare and insurance issues which ...

next page

Showing results 1-20

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Virginia

Patient Relations Manager information

See Virginia salary details

$10.9K

$61.6K

$93.2K

How much do patient relations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for patient relations manager in Virginia is $61,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are the most commonly searched types of Patient Relations jobs in Virginia? The most popular types of Patient Relations jobs in Virginia are:
What are popular job titles related to Patient Relations Manager jobs in Virginia? For Patient Relations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Patient Relations Manager jobs in Virginia look for? The top searched job categories for Patient Relations Manager jobs in Virginia are:
What cities in Virginia are hiring for Patient Relations Manager jobs? Cities in Virginia with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Virginia as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $61,643 per year, or $29.6 per hour.

Manager, Patient Relations

Childrens Hospital of The Kings Daughters

Norfolk, VA • On-site

$38.98 - $58.48/hr

Full-time

Posted 10 days ago

Children's Hospital Of The King's Daughters rating

7.4

Company rating: 7.4 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

344th of 1,055 rated hospitals

Job description

  • GENERAL SUMMARY

    • The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
    • Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
    • Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
    • Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
    • Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
    • Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
    • Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
    • Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
    • Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
    • Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
    • Perform all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None Required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
      • Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
    • Preferred Education and Experience
      • Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
      • Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
    • Required Knowledge, Skills and Abilities
      • Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
      • Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
      • Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
      • Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
      • Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
      • Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

    • Click here to view physical requirements.

What Children's Hospital Of The King's Daughters employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply