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Patient Relations Jobs in Virginia (NOW HIRING)

Inova

Patient Relations Specialist

Falls Church, VA · On-site

The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns ...

SPINX Company

Patient Relations Liaison Intern

Hampton, VA · On-site

$14.75 - $19.75/hr

Patient Relations Liaison Internship * Print & Prepare Information Packets for Clinical Support Services * * Print and paperclip the patient packets weekly and leave with receptionist. 20 packets ...

CVS Health

Health Insurance Specialist

Richmond, VA · On-site

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

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All JobsPatient Relations JobsPatient Relations Jobs in Virginia

Patient Relations information

See Virginia salary details

$10.9K

$61.6K

$93.2K

How much do patient relations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for patient relations in Virginia is $61,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.
What are the most commonly searched types of Patient Relations jobs in Virginia? The most popular types of Patient Relations jobs in Virginia are:
What are popular job titles related to Patient Relations jobs in Virginia? For Patient Relations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Patient Relations jobs in Virginia look for? The top searched job categories for Patient Relations jobs in Virginia are:
What cities in Virginia are hiring for Patient Relations jobs? Cities in Virginia with the most Patient Relations job openings:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Virginia as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 20% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,643 per year, or $29.6 per hour.

Manager, Patient Relations

Childrens Hospital of The Kings Daughters

Norfolk, VA • On-site

$38.98 - $58.48/hr

Full-time

Posted 10 days ago

Children's Hospital Of The King's Daughters rating

7.4

Company rating: 7.4 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

344th of 1,055 rated hospitals

Job description

  • GENERAL SUMMARY

    • The Manager, Patient Relations leads CHKD’s patient relations operations and provides expert guidance and operational support to the Patient Relations team. The role is responsible for ensuring that patient relations operations are driven by effective and efficient processes that are focused on patient satisfaction and issue resolution. This position reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Leads patient relations operations, ensuring consistent, timely, and effective issue resolution in alignment with Centers for Medicare & Medicaid Services (CMS )Conditions of Participation and CHKD policy.
    • Serve as the subject matter expert for grievance classification, regulatory interpretation, and best practices in patient- and family-centered communication.
    • Provide day-to-day operational leadership and support to the Patient Relations team, including guidance on complex, sensitive, or high-risk cases.
    • Coordinate with clinical, operational, legal, quality, and risk partners to gather information, support investigations, and facilitate effective resolution.
    • Prepare, analyze, and present grievance program data and trends to generate actionable insights that inform leadership decision-making and performance improvement initiatives.
    • Ensure timely, accurate, and respectful written grievance responses to patients and their representatives, when required by regulation or policy.
    • Maintain complete, accurate, and survey-ready documentation, including grievance logs, case files, correspondence, and supporting materials.
    • Support staff education and competency development related to complaint versus grievance distinctions, escalation criteria, service recovery, and regulatory expectations.
    • Lead, manage, coach, and mentor assigned staff to promote accountability, professional growth, engagement, and high-quality performance.
    • Oversee personnel management functions, including recruitment, hiring, onboarding, performance management, coaching, corrective action, and, when necessary, termination processes.
    • Perform all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None Required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in a related field required (e.g., Healthcare Administration, Public Health, Social Work, Nursing, or a closely related discipline).
      • Five (5) or more years of progressive professional experience in patient relations, quality, risk management, or comparable field required, including at least two (2) years within a healthcare environment.
    • Preferred Education and Experience
      • Master’s degree preferred (MHA, MPH, MSW, MSN, or a related graduate degree).
      • Experience supporting organizational quality improvement, grievance resolution, regulatory compliance, or patient experience initiatives.
    • Required Knowledge, Skills and Abilities
      • Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
      • Demonstrated technical aptitude and comfort using workflow management tools, databases, and electronic documentation systems.
      • Ability to manage competing priorities, exercise sound judgment, and maintain professionalism in sensitive or high-stress situations.
      • Working knowledge of healthcare regulatory and accreditation standards, including CMS Conditions of Participation, DNV-GL accreditation, Office for Civil Rights (OCR) requirements, and patient rights.
      • Strong written and verbal communication skills, with the ability to produce clear, professional documentation and communicate effectively with patients, families, clinicians, and leaders.
      • Proven ability to collaborate across multidisciplinary clinical and non-clinical teams in a complex healthcare environment.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

    • Click here to view physical requirements.

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