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Patient Relations Assistant Jobs (NOW HIRING)

CVS Health

Analyst,Patient Relations

Richmond, VA

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient ... Responsibilities: * Assist patients with navigating medicare and insurance issues which includes ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Annapolis, MD · On-site

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Research & assist patients with questions regarding balances including collecting applicable ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Part-Time Patient Relations Representative to join our team! Gastro ... Verify patients health plan benefits & obtain authorization, if needed. * Assist patients with ...

Gastro Health

Patient Relations Representative

Annapolis, MD · On-site

$15.25 - $19.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro ... Research & assist patients with questions regarding balances including collecting applicable ...

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Patient Relations Assistant information

See salary details

$20K

$47.5K

$105K

How much do patient relations assistant jobs pay per year?

As of Jun 9, 2026, the average yearly pay for patient relations assistant in the United States is $47,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $49,500.00 per year, depending on experience, location, and employer.

What does a Patient Relations Assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

How does a Patient Relations Assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the key skills and qualifications needed to thrive as a Patient Relations Assistant, and why are they important?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.
What cities are hiring for Patient Relations Assistant jobs? Cities with the most Patient Relations Assistant job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations Assistant jobs? States with the most job openings for Patient Relations Assistant jobs include:
Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in the United States as of June 2026, with employment types broken down into 6% Locum Tenens, 4% As Needed, 78% Full Time, 11% Part Time, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,481 per year, or $22.8 per hour.
Patient Relations Representative Lead

Patient Relations Representative Lead

Gastro Health

Kissimmee, FL

$13.75 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Gastro Health rating

6.5

Company rating: 6.5 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

592nd of 870 rated healthcare providers

Job description

Gastro Health is seeking a Full-Time Patients Relations Representative Lead to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:
  • A great work/life balance
  • No weekends or evenings - Monday thru Friday
  • Paid holidays and paid time off
  • Rapidity growing team with opportunities for advancement
  • Competitive compensation
  • Benefits package

Duties you will be responsible for:

  • Run lead with all Patient Relations Representatives.
  • Assist trainings and mentoring new hires and those in the Patient Relations Representative role
  • Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
  • Schedule, confirm, and cancel office appointments as patients call in.
  • Work on referrals and import demographics from the patient portal.
  • Pick up voicemail messages on a daily basis.
  • Verify patients' health plan benefits & obtain authorization, if needed.
  • Assist patients with questions and/or concerns regarding procedures.
  • Request medical records from doctors and hospitals.
  • Call in new prescriptions and refills and obtain authorization if necessary.
  • Obtain lab results including stat requests.
  • Other duties as assigned.

Minimum Requirements
    • High school diploma or GED equivalent
    • 2+ years medical administration experience preferred
    • eClinicalWorks (eCW) experience desired
    • Bilingual Required

    We offer a comprehensive benefits package to our eligible employees:

    • Medical
    • Dental
    • Vision
    • Spending Accounts
    • Life / AD&D
    • Disability
    • Accident
    • Critical Illness
    • Hospital Indemnity
    • Legal
    • Identity Theft
    • Pet
    • 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
    • Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

    Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

    Interested in learning more? Click here to learn more about the location.

    Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

    Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

    We thank you for your interest in joining our growing Gastro Health team!

    Employment Type: FULL_TIME

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