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Patient Relations Jobs (NOW HIRING)

Legacy Health

Patient Relations Liaison

Portland, OR · On-site

$38.55 - $47.93/hr

The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy ...

Americare

Patient Relations Manager

Brooklyn, NY · On-site +1

The Patient Relations Manager's purpose is to ensure the safe admission of patients onto Americare services. The Patient Relation's Manager acts as a liaison between the patient, facility and ...

Legacy Health

Patient Relations Liaison

Portland, OR · On-site

$38.55 - $47.93/hr

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances.

Americare

Patient Relations Manager

New York, NY · On-site

The Patient Relations Manager's purpose is to ensure the safe admission of patients onto Americare services. The Patient Relation's Manager acts as a liaison between the patient, facility and ...

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Patient Relations information

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$11K

$62.2K

$94K

How much do patient relations jobs pay per year?

As of Jul 14, 2026, the average yearly pay for patient relations in the United States is $62,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What is the most chill healthcare job?

A patient relations specialist typically has a calm work environment focused on communication and customer service. The role often involves regular hours, minimal physical demands, and requires strong interpersonal skills, making it a relatively relaxed healthcare position compared to more clinical roles.

What is the role of patient relations?

Patient relations professionals serve as a bridge between patients and healthcare providers, addressing patient concerns, providing information, and ensuring a positive experience. They often handle communication, resolve conflicts, and may use customer service skills to improve patient satisfaction within healthcare settings.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What degree is needed to be a patient advocate?

A patient advocate typically needs at least a high school diploma or equivalent, but many employers prefer candidates with a bachelor's degree in healthcare, social work, or a related field. Relevant skills include communication, empathy, and knowledge of healthcare systems; certifications such as Certified Patient Advocate (CPA) can also enhance job prospects.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

Can you get paid to be a patient advocate?

Patient advocates can be paid for their services, especially if they work for healthcare organizations, insurance companies, or as independent consultants. Compensation varies based on experience, location, and whether they are employed or freelance, with some roles offering full-time salaries and others paying per case or project. Certification and strong communication skills can enhance earning potential in this field.
More about Patient Relations jobs
What cities are hiring for Patient Relations jobs? Cities with the most Patient Relations job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
What states have the most Patient Relations jobs? States with the most job openings for Patient Relations jobs include:
What job categories do people searching Patient Relations jobs look for? The top searched job categories for Patient Relations jobs are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in the United States as of July 2026, with employment types broken down into 4% As Needed, 71% Full Time, 19% Part Time, and 6% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $62,176 per year, or $29.9 per hour.
Patient Relations Specialist

Patient Relations Specialist

Trinity Health

Mount Carmel, IL

Full-time

Posted 4 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

599th of 884 rated healthcare providers

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Patient Relations Specialist - South Region (East, Grove City and Diley)

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.

What you will do:

  • Develops and maintains excellent relationships with Mount Carmel Departments
  • Performs and documents hospital rounds; meeting with patients, family members, visitors and colleagues
  • Visits units as needed to coordinate customer service and assist staff in management of challenging customer relation situations.
  • Maintains a database related to process and outcomes related to patient grievance management
  • Facilitates investigation and manages response to complaints and grievances.
  • Follows current regulatory guidelines and standards in regard to investigating and resolving patient grievances.
  • Collaborates with Risk Management to investigate and respond to grievances as needed.
  • Assists patient/family in accessing grievance processes and coordinates written communication regarding resolution of grievances
  • Prepares reports on complaint and grievance process and outcomes for process improvement
  • Provides opportunities for staff to acquire and maintain knowledge through informal training and development programs (ie. Communicate with H.E.A.R.T) to enhance staff skills in handling patient and family complaints
  • Participates in committees and meetings with peers, managers, administration and physicians by providing the "voice of the patient and family"

Minimum Qualifications:


  • Bachelor's Degree
  • Minimum 1 year in a healthcare customer service setting
  • Excellent, detailed work performance and writing ability
  • Excellent empathetic customer service and personal relations skills
  • Effective public speaking skills
  • Good knowledge of hospital operations and general equipment and supplies
  • Computer Skills - proficient and efficient
  • Effective Communication Skills

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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