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Patient Relations Coordinator information

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$15

$24

$35

How much do patient relations coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient relations coordinator in the United States is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.09 per hour, depending on experience, location, and employer.

What is a patient relations coordinator?

Patient Relations Coordinators are professionals who act as a liaison between patients and healthcare providers to ensure a positive patient experience. They handle patient concerns, coordinate communication, and help resolve issues related to care, billing, or services. Their goal is to advocate for patients, improve satisfaction, and ensure that healthcare facilities deliver quality service. Additionally, they may collect feedback and assist in process improvement initiatives. This role is essential in maintaining trust and effective communication between patients and medical staff.

What does a patient relations coordinator do?

A patient relations coordinator is in charge of processing patients during their visit. Their duties include greeting patients, answering phones, scheduling appointments, verifying information, and preparing patient paperwork. Other responsibilities are to communicate with insurance companies, submit billing, and collect payments. In many cases, a patient relations coordinator updates medical files, handles records requests, obtains documents needed for insurance, and maintains office supplies. Patient relations coordinators also assist doctors and technicians throughout the day for smooth and efficient care of patients and can work in a hospital or other healthcare setting. Qualifications to become a patient relations coordinator vary.

What are the key skills and qualifications needed to thrive as a patient relations coordinator, and why are they important?

To thrive as a Patient Relations Coordinator, you need strong interpersonal skills, experience in healthcare administration, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification in patient advocacy or healthcare administration is common. Exceptional communication, conflict resolution, and empathy help build trust and address patient concerns effectively. These skills are essential for ensuring patient satisfaction, resolving issues efficiently, and maintaining a positive healthcare environment.

What are some common challenges faced by patient relations coordinators, and how are they typically addressed?

Patient Relations Coordinators often encounter challenges such as managing high-stress situations, addressing patient complaints, and facilitating communication between patients and healthcare staff. To handle these effectively, coordinators rely on strong interpersonal skills, conflict resolution techniques, and a thorough understanding of hospital policies. Ongoing training and support from the healthcare team help coordinators navigate these challenges and maintain a positive patient experience.

What is the difference between Patient Relations Coordinator vs Patient Advocate?

AspectPatient Relations CoordinatorPatient Advocate
Primary RoleManages patient satisfaction, handles complaints, and facilitates communication between patients and healthcare providers.Supports patients' rights, educates them about their options, and assists in navigating healthcare systems.
Work EnvironmentHospital or clinic administrative offices, patient service departments.Hospitals, clinics, community health organizations, often directly interacting with patients.
CredentialsTypically requires healthcare or customer service experience; certifications vary.Often requires knowledge of healthcare policies; certifications like Patient Advocate Certification can be beneficial.

While both roles focus on patient support, the Patient Relations Coordinator primarily manages communication and satisfaction, whereas the Patient Advocate actively assists patients in understanding their rights and healthcare options. Both roles are essential for improving patient experience within healthcare settings.

What degree do you need for a patient relations coordinator?

A patient relations coordinator typically needs at least a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication and customer service abilities, and some positions may prefer or require certifications in healthcare or patient advocacy.

What skills are needed for patient relations coordinator?

A patient relations coordinator needs strong communication and interpersonal skills to effectively interact with patients and staff. They should have problem-solving abilities, empathy, and organizational skills, often utilizing electronic health records (EHR) systems. Additionally, knowledge of healthcare regulations and customer service experience are important for success in this role.
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Patient Relations Coordinator jobs near you
Infographic showing various Patient Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,960 per year, or $24.5 per hour.

Patient Relations Coordinator Dr. Yasinow

University Hospitals

Cleveland, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

University Hospitals rating

7.3

Company rating: 7.3 out of 10

Based on 626 frontline employees who took The Breakroom Quiz

303rd of 898 rated healthcare providers

Job description

What You Will Do
  • Co-ordinates all aspects of UH Select Program by effectively and efficiently handling members and physician's needs.
  • Appropriately assess and evaluate patients and their individual care needs with consideration of development and age specific competencies. Serve as a role model and resource person in mentoring and performance of daily duties.
  • Provide medical assistant coverage for Cleveland-based practices
  • Manage day to day activity of UH Select Cleveland practices, including but not limited to: member database, order supplies, retrieve test results, medication refills, EMR maintenance, scheduling, Torchworks, Athena/Soarian responsibilities, enrollments
  • Provide daytime call coverage for program access line
  • Assist staff and coordinate with other departments in the hospital to achieve exemplary patient experiences and optimum care outcomes.
  • Assumes the role of leadership in the absence of the Supervisor.
  • Assumes responsibility for the organization, coordination, and administration of clinical practice and patient care delivery within UH Select focusing on standards of care, operational and service excellence and quality outcomes.
  • Assumes staffing responsibility for UH Select practices.
  • Responsible for creating orientation and on-boarding processes, new and annual training for UH Select employees.
  • Works to create Strong partnerships and relationships with key organizational leaders to achieve practice goals.
  • Ensures clinical practice standards are met in accordance with regulations and accrediting bodies' principles.
  • Develops and implements an effective quality improvement and employee engagement program.
  • Participates in the professional development activities and the growth of the clinical team.
  • Incorporates acceptable standards of professional practice to improve patient safety, quality and satisfaction.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Education
  • High School Equivalent / GED (Required) and
  • Completion of a Medical Assisting Program
  • Medical terminology (Required) and
  • Medical billing and coding (Preferred)

Work Experience
  • 3+ years in medical setting (Required)

Certifications
  • Certified Medical Assistant (Preferred)

Knowledge, Skills, & Abilities
  • Microsoft Office - Word, Excel and Outlook (Required proficiency)
  • Excellent written, verbal and interpersonal communication skills (Required proficiency)
  • Internet familiarity (Required proficiency)
  • Exceptional telephone etiquette (Required proficiency)
  • Strong customer service background (Required proficiency)
  • Knowledge and understanding of HIPAA (Required proficiency)
  • Medical terminology (Required proficiency)
  • Proficient with MS Office Suite. (Required proficiency)
  • Knowledge of health care pathways and patient education techniques, including high level patient satisfaction including on-call variability to meet patient and family needs. (Required proficiency)

Licenses and Certifications
  • Certified Medical Assistant (CMA) or Paramedic (Required) or
  • Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License (Required) and
  • Basic Life Support (BLS) and AED certified (Required Upon Hire)

Physical Demands
  • Standing Frequently
  • Walking Frequently
  • Sitting Rarely
  • Lifting Frequently up to 50 lbs
  • Carrying Frequently up to 50 lbs
  • Pushing Frequently up to 50 lbs
  • Pulling Frequently up to 50 lbs
  • Climbing Occasionally up to 50 lbs
  • Balancing Occasionally
  • Stooping Frequently
  • Kneeling Frequently
  • Crouching Frequently
  • Crawling Occasionally
  • Reaching Frequently
  • Handling Frequently
  • Grasping Frequently
  • Feeling Constantly
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Constantly
  • Eye/Hand/Foot Coordination Constantly

Travel Requirements
  • 10%

What University Hospitals employees say

Pay

Benefits

Hours and flexibility

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About University Hospitals

Sourced by ZipRecruiter

For more than 155 years, University Hospitals has been on a mission to heal, teach and discover. As a renowned academic medical center and community hospital network, we’ve expanded across Northeast Ohio to deliver what matters most to our patients: personalized, compassionate care; medical discovery and breakthroughs; and high-quality, affordable care close to home.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1866

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