ZipRecruiter

Log In

1

Patient Relations Coordinator Jobs (NOW HIRING)

Trinity Health

Patient Relations Coordinator

Boise, ID · On-site

Under general supervision, supports the Patient Relations Manager by serving as a coordinator, liaison and educator in regards to the patient and family concerns and grievance process. Additionally ...

previous page

Showing results 41-60

All JobsPatient Relations JobsPatient Relations Coordinator Jobs

Patient Relations Coordinator information

See salary details

$15

$24

$35

How much do patient relations coordinator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient relations coordinator in the United States is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.09 per hour, depending on experience, location, and employer.

What skills are needed for patient relations coordinator?

A patient relations coordinator needs strong communication and interpersonal skills to effectively interact with patients and staff. They should have excellent problem-solving abilities, empathy, and organizational skills, often utilizing electronic health records (EHR) systems. Additionally, knowledge of healthcare regulations and customer service experience are important for success in this role.

What is a patient relations coordinator?

Patient Relations Coordinators are professionals who act as a liaison between patients and healthcare providers to ensure a positive patient experience. They handle patient concerns, coordinate communication, and help resolve issues related to care, billing, or services. Their goal is to advocate for patients, improve satisfaction, and ensure that healthcare facilities deliver quality service. Additionally, they may collect feedback and assist in process improvement initiatives. This role is essential in maintaining trust and effective communication between patients and medical staff.

What does a patient relations coordinator do?

A patient relations coordinator is in charge of processing patients during their visit. Their duties include greeting patients, answering phones, scheduling appointments, verifying information, and preparing patient paperwork. Other responsibilities are to communicate with insurance companies, submit billing, and collect payments. In many cases, a patient relations coordinator updates medical files, handles records requests, obtains documents needed for insurance, and maintains office supplies. Patient relations coordinators also assist doctors and technicians throughout the day for smooth and efficient care of patients and can work in a hospital or other healthcare setting. Qualifications to become a patient relations coordinator vary.

What are some common challenges faced by patient relations coordinators, and how are they typically addressed?

Patient Relations Coordinators often encounter challenges such as managing high-stress situations, addressing patient complaints, and facilitating communication between patients and healthcare staff. To handle these effectively, coordinators rely on strong interpersonal skills, conflict resolution techniques, and a thorough understanding of hospital policies. Ongoing training and support from the healthcare team help coordinators navigate these challenges and maintain a positive patient experience.

What degree do you need to be a patient relations coordinator?

A patient relations coordinator typically needs at least a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication and customer service abilities, and some positions may prefer or require healthcare experience or certifications such as patient advocacy training.

What is the difference between Patient Relations Coordinator vs Patient Advocate?

AspectPatient Relations CoordinatorPatient Advocate
Primary RoleManages patient satisfaction, handles complaints, and facilitates communication between patients and healthcare providers.Supports patients' rights, educates them about their options, and assists in navigating healthcare systems.
Work EnvironmentHospital or clinic administrative offices, patient service departments.Hospitals, clinics, community health organizations, often directly interacting with patients.
CredentialsTypically requires healthcare or customer service experience; certifications vary.Often requires knowledge of healthcare policies; certifications like Patient Advocate Certification can be beneficial.

While both roles focus on patient support, the Patient Relations Coordinator primarily manages communication and satisfaction, whereas the Patient Advocate actively assists patients in understanding their rights and healthcare options. Both roles are essential for improving patient experience within healthcare settings.

What are the key skills and qualifications needed to thrive as a patient relations coordinator, and why are they important?

To thrive as a Patient Relations Coordinator, you need strong interpersonal skills, experience in healthcare administration, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification in patient advocacy or healthcare administration is common. Exceptional communication, conflict resolution, and empathy help build trust and address patient concerns effectively. These skills are essential for ensuring patient satisfaction, resolving issues efficiently, and maintaining a positive healthcare environment.
More about Patient Relations Coordinator jobs
What cities are hiring for Patient Relations Coordinator jobs? Cities with the most Patient Relations Coordinator job openings:
What are the most commonly searched types of Patient Relations jobs? The most popular types of Patient Relations jobs are:
Who are the top companies hiring for Patient Relations Coordinator jobs? The top employers for Patient Relations Coordinator jobs are:
What states have the most Patient Relations Coordinator jobs? States with the most job openings for Patient Relations Coordinator jobs include:
What job categories do people searching Patient Relations Coordinator jobs look for? The top searched job categories for Patient Relations Coordinator jobs are:
Patient Relations Coordinator jobs near you
Infographic showing various Patient Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,960 per year, or $24.5 per hour.

Patient Relations Coordinator

Trinity Health

Boise, ID • On-site

Full-time

Life, Retirement, PTO

Re-posted 17 days ago

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

572nd of 887 rated healthcare providers

Job description

Employment Type:
Full timeShift:
Day Shift
Description:
SUMMARY:
Under general supervision, supports the Patient Relations Manager by serving as a coordinator, liaison and educator in regards to the patient and family concerns and grievance process. Additionally, this position will provide support to the organization through compassionate and collaborative guest management, with an intense focus on patient and guest experience.
REQUIREMENTS:
1. High school diploma or equivalent required. Associates or Bachelor's degree with an emphasis in Psychology, Social Work, or related Health Sciences preferred.
2. Healthcare and customer service experience preferred.
3. Conflict management experience and de-escalation techniques preferred.
WHAT YOU WILL DO:
  • Maintains a database related to process and outcomes of the patient concern and grievance response program
  • Assists the manager with management of investigation and response to concerns and grievances.
  • Assists the manager with coordinating communication with patient/family members regarding resolution of concerns and assists them in accessing grievance processes.
  • Assists with education, in-services and training efforts.
  • Attends department meetings, unit meetings and training as assigned.
  • Visits units as needed to coordinate customer service practices and assist staff in management of challenging customer relation situations.
  • Assists the supervisor with preparing reports on concerns and grievance process and outcomes to appropriate departments and committees
  • Follows current regulatory guidelines and standards in regards to investigating and resolving patient grievances, including, but not limited to, grievances alleging a violation of Section 1557 of the Affordable Care Act.
  • Assists the manager in determining need to revise or implement new internal policies and procedures to create a more effective program.
  • Assists the manager with creating and providing opportunities for staff to acquire and maintain knowledge through informal training and development programs to enhance staff skills in handling patient and family concerns. Utilizes Mission, HR and other SARMC resources for formal staff training.
  • Requires the ability to work well independently and as part of a collaborative team.
  • Advanced communication and customer service skills to communicate information (verbally and written) to a variety of roles clearly, respectfully, and adapt communication based on the receiver's current knowledge base.
  • Ability to form productive and positive relationships immediately with patients, their loved ones and other caregivers, while maintaining appropriate boundaries.
  • Ability to work independently with limited supervision.
  • Ability to be supportive and work well within a collaborative team.
  • Crisis management, de-escalation, and mediation experience preferred

Highlights and Benefits:
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
  • We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
  • Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
  • We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Ministry/Facility Information:
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
  • Top 15 Health Systems in the country by IBM Watson Health;
  • The region's most advanced Trauma Center (Level II);
  • Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trinity Health logo

About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

View All Trinity Health Jobs

Apply