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Patient Relations Representative Jobs in Raleigh, NC

Novant Health

SVP Government Relations

Cary, NC · On-site

... most remarkable patient experience, in every dimension, every time, and understands how to ... Represent the organization with trade associations and industry groups, driving policy priorities ...

Duke University

Certified Medical Assistant

Durham, NC · On-site

$20 - $25.39/hr

Perform other clinical functions as delegated and supervised by the physician Patient Relations ... The intent of this is to provide a representative outline of the type of responsibilities that will ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on ... relations? Are you service-oriented, patient, and able to empathize with others? Are you organized ...

UNC HEALTH

Director Clinical Research

Raleigh, NC · On-site

Works collaboratively with medical staff and departmental representatives to determine study ... Manages communication and external relations, including interactions with physicians, sponsors ...

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Patient Relations Representative information

See Raleigh, NC salary details

$12

$17

$22

How much do patient relations representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient relations representative in Raleigh, NC is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

Is being a MOA a good entry-level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level position in healthcare, providing foundational skills in patient communication, administrative tasks, and medical record management. It typically requires minimal prior experience and can serve as a stepping stone to more advanced healthcare roles, often involving certifications like CPR or medical billing training.

What is the most chill healthcare job?

A Patient Relations Representative is generally considered a less stressful healthcare role, as it involves communicating with patients, resolving concerns, and providing support. The job typically requires strong communication skills and a calm demeanor, with regular daytime hours and minimal physical demands, making it relatively relaxed compared to other healthcare positions.

What is a patient relations rep?

A patient relations representative is a healthcare professional who acts as a liaison between patients and medical staff, addressing concerns, providing information, and ensuring a positive experience. They often handle patient complaints, assist with scheduling, and maintain communication to improve patient satisfaction. Strong communication skills and knowledge of healthcare policies are important for this role.

Can you get paid to be a patient advocate?

Patient Relations Representatives can be paid employees who advocate for patients by assisting with communication, coordinating care, and addressing concerns. Compensation varies by employer and may include salary, hourly wages, or bonuses, often requiring strong communication and interpersonal skills. Some roles may also involve certifications or training in healthcare or customer service.

What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Raleigh, NC? For Patient Relations Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Relations Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Relations Representative jobs in Raleigh, NC are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 3% As Needed, 69% Full Time, 21% Part Time, 1% Temporary, and 6% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $35,715 per year, or $17.2 per hour.
Patient Experience Advisor - Patient Relations

Patient Experience Advisor - Patient Relations

UNC HEALTH

Chapel Hill, NC • On-site

$23.24 - $33.41/hr

Full-time

Posted 28 days ago

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Patient Experience Advisor ensures positive, fair, and consistent health care experience services. This role collaborates with employees on all levels, patients, and guests to conduct investigations into allegations involving care and service for the health system. The Patient Experience Advisor determines the appropriate investigatory approach, analyzes the information obtained to reach reasonable conclusion and works with parties involved to provide an appropriate verbal or written response.
Responsibilities:
1. Responsible for effective case management of HCS patient grievances and complaints. Conduct assessments and provide actionable feedback. Utilize various conflict management techniques to deescalate the situation as needed.
2. Develops and leads patient grievance and complaint investigations. Oversees and hears formal, written and informal, verbal concerns. Partner with Legal/ Risk Management in conducting investigations, research policies/ practices, create and gather documentation, make recommendations and communicate resolutions when applicable. Identify best practices to influence continuous improvement in the organization. Make independent judgements and renders advice on patient grievances and complaints at all levels.
3. Coaches, mentors, and advises employees in developing an understanding and interpretation of policy and procedures related to patient grievance and complaint management. Collaborates with Legal/ Risk Management on disruptive behavior matters.
4. Assesses data from the patient grievance and complaint database to identify issues and themes within departments and divisions and recommend proactive solutions. Provide support on ad hoc requests for data.
5. Identifies patient grievance and complaint issues and develops strategy and practices to prevent further escalation. Keeps all stakeholders informed and aware of all CMS guidelines and deadlines.
Other Information
Other information:
Education Requirements:
• Bachelor's degree in a related field
Licensure/Certification Requirements:
• CPXP Certification preferred
Professional Experience Requirements:
• Four (4) years of relevant experience or an equivalent combination or education and experience
• If Associate's degree, requires eight (8) years of relevant experience
• If high school degree, requires twelve (12) years of relevant experience
Knowledge/Skills/and Abilities Requirements:
• • Persuasive speaking skills • Empathy • Adaptability • Ability to use positive language • Clear communication skills (written and verbal) • Self-control • Taking responsibility • Patience • Effective listening • Attentiveness • Time management • Willingness to improve • Knowledge of dealing with challenging situations and customer experience • Ability to admit that you do not have an answer
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Patient Relations
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $23.24 - $33.41 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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