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Patient Relations Representative Jobs in Raleigh, NC

AMPLIFY HEALTH

Patient Service Associate

Raleigh, NC · On-site

$18 - $20/hr

Under the direction of the Practice Manager, the patient relations representative is also responsible for providing face- to-face quality customer service to all patients and coworkers while ...

MidLantic Urology

Patient Service Representative I

Cary, NC

$17.75 - $22.75/hr

The Patient Service Representative I will coordinate clerical tasks such as answering the phones ... Proficient interpersonal relations skills. * Basic knowledge of health insurance products (HMO, PPO ...

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All JobsPatient Relations Representative JobsPatient Relations Representative Jobs in Raleigh, NC

Patient Relations Representative information

See Raleigh, NC salary details

$12

$17

$22

How much do patient relations representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient relations representative in Raleigh, NC is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is a patient relations representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient relations representative?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges patient relations representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Raleigh, NC?

For Patient Relations Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Relations Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Relations Representative jobs in Raleigh, NC are:

Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,715 per year, or $17.2 per hour.

Patient Service Associate

Advance Community Health

Raleigh, NC • On-site

$16.50 - $21/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Patient Service Associate

We are seeking full-time, hardworking and enthusiastic Patient Service Associate to join our ambitious team and help us drive top talent to our organization at several of our Southeast Raleigh location. Under the direction of the Practice Manager, the patient relations representative is also responsible for providing face-to-face quality customer service to all patients and coworkers while accurately organizing, processing, and completing all patient registration, medical records, and referrals duties. This position will serve on teams to provide quality and patient-focused healthcare.

Our Benefits

ACH offers:

  • Company paid Medical premiums for Employee and two dependents.
  • Dental, and Vision insurance
  • 401K participation
  • All employees receive their Birthday Off
  • Floating Holiday

Essential Duties and Responsibilities

  • Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
  • Register each patient by obtaining, verifying, and inputting all required information accurately into the Electronic Health Record (EHR).
  • Collect and correctly post payments in accordance with ACH Cash Management protocols.
  • Accurately balance and close out cash drawer daily; make deposits as needed.
  • Schedule, confirm, reconfirm, and reschedule patient appointments when necessary.
  • Maintain accurate records of all program events and participant interactions.
  • Function as secondary point of contact for inquiries, requests, and communications from external partners.
  • Cultivate and nurture strong relationships with external partners, ensuring their needs are understood and addressed effectively.

Supervisory Responsibility

  • None

Education and Experience

  • Minimum of High school Diploma or GED.
  • 1-2 years related experience working as a receptionist or front desk.
  • Strong computer skills with knowledge of Microsoft Word, Excel.

Preferred Skills.

  • Bilingual
  • Healthcare experience
  • Front desk experience in a medical or dental office
  • Non-profit and/or community health experience
  • GE Centricity or EHR system experience
  • Experience multi-tasking while providing quality customer service.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

Monday – Friday, 10:00am – 7:00pm (No Remote Option at this time) 8 hours per day excluding breaks.

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