... public relations activities to include preparing and supervising the production of brochures ... Represent assigned programs; serve on various committees and attend professional meetings as ...
... public relations activities to include preparing and supervising the production of brochures ... Represent assigned programs; serve on various committees and attend professional meetings as ...
... public relations activities to include preparing and supervising the production of brochures ... Represent assigned programs; serve on various committees and attend professional meetings as ...
... public relations activities to include preparing and supervising the production of brochures ... Represent assigned programs; serve on various committees and attend professional meetings as ...
Coordinate and/or participate in public relations activities to include preparing and supervising ... Represent assigned programs; serve on various committees and attend professional meetings as ...
Coordinate and/or participate in public relations activities to include preparing and supervising ... Represent assigned programs; serve on various committees and attend professional meetings as ...
Supervisor Outpatient Access Center
Morrisville, NC · On-site
$26.85 - $38.61/hr
Develops and implements process improvement plans. 5. Serve as internal and external representation ... relations/referrals, patient care, and customer service satisfaction. Resolves work problems ...
Supervisor Outpatient Access Center
Morrisville, NC · On-site
$26.85 - $38.61/hr
Develops and implements process improvement plans. 5. Serve as internal and external representation ... relations/referrals, patient care, and customer service satisfaction. Resolves work problems ...
Adjunct Instructor, Nurse Aide
$29.67 - $35.76/hr
... 10. At all times, represent the college in a positive and professional manner. Minimum ... The instructor must have a minimum of two (2) calendar years of work experience in direct patient ...
Adjunct Instructor, Nurse Aide
$29.67 - $35.76/hr
... 10. At all times, represent the college in a positive and professional manner. Minimum ... The instructor must have a minimum of two (2) calendar years of work experience in direct patient ...
... patient care, research and education, including but not limited to specialty/subspecialty ... Provider Relations for Duke providers at DHAN affiliated sites Duke LifePoint Business Operations
... patient care, research and education, including but not limited to specialty/subspecialty ... Provider Relations for Duke providers at DHAN affiliated sites Duke LifePoint Business Operations
... patient care, research and education, including but not limited to specialty/subspecialty ... Provider Relations for Duke providers at DHAN affiliated sites Duke LifePoint Business Operations
... patient care, research and education, including but not limited to specialty/subspecialty ... Provider Relations for Duke providers at DHAN affiliated sites Duke LifePoint Business Operations
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
... patient satisfaction surveys, physician relations and continuing education; monitor variances ... representatives to develop and negotiate managed care contracts; work with Medical Staff Services ...
Medical Science Liaison - Neuromuscular Rare Disease - East Region
Raleigh, NC · On-site
$175K - $200K/yr
Work with Medical Relations and KOLs regarding investigator-initiated trials * Serve as an internal ... Represents our client at scientific congresses and/or advisory boards in association with Medical ...
Medical Science Liaison - Neuromuscular Rare Disease - East Region
Raleigh, NC · On-site
$175K - $200K/yr
Work with Medical Relations and KOLs regarding investigator-initiated trials * Serve as an internal ... Represents our client at scientific congresses and/or advisory boards in association with Medical ...
Area Vice President, Cancer Service Line Administration - Greater Wake Area
Wake Forest, NC · On-site
$75.40 - $120.65/hr
Serve as an NSL representative for Division and Area(s) initiatives and programs such as access ... Enhance patient experience measures across all markets. Supports the development and implementation ...
Area Vice President, Cancer Service Line Administration - Greater Wake Area
Wake Forest, NC · On-site
$75.40 - $120.65/hr
Serve as an NSL representative for Division and Area(s) initiatives and programs such as access ... Enhance patient experience measures across all markets. Supports the development and implementation ...
Adjunct Instructor, Nurse Aide
Durham, NC · On-site
$29.67 - $35.76/hr
... represent the college in a positive and professional manner. Minimum Qualifications * The ... The instructor must have a minimum of two (2) calendar years of work experience in direct patient ...
Adjunct Instructor, Nurse Aide
Durham, NC · On-site
$29.67 - $35.76/hr
... represent the college in a positive and professional manner. Minimum Qualifications * The ... The instructor must have a minimum of two (2) calendar years of work experience in direct patient ...
... relations. * Set clear expectations, monitor performance, and ensure CBH leaders and teams are ... Ensure all patient care aligns with regulatory requirements, standards of practice, and patient ...
Quick apply
... relations. * Set clear expectations, monitor performance, and ensure CBH leaders and teams are ... Ensure all patient care aligns with regulatory requirements, standards of practice, and patient ...
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Assistant Manager - Audiology
Durham, NC · On-site
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Facilitate service recovery activities in coordination with Patient Visitor Relations. Provide ... Attend departmental and hospital committee meetings as assigned and represent department as needed.
Patient Relations Representative information
See Raleigh, NC salary details
$12.62 - $13.51
3% of jobs
$13.51 - $14.40
14% of jobs
$14.82 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.29
17% of jobs
$15.29 - $16.19
12% of jobs
The median wage is $16.41 / hr.
$16.19 - $17.08
17% of jobs
$17.81 is the 75th percentile. Wages above this are outliers.
$17.08 - $17.97
15% of jobs
$17.97 - $18.86
4% of jobs
$18.86 - $19.76
6% of jobs
$19.76 - $20.65
4% of jobs
$20.65 - $21.54
4% of jobs
$21.54 - $22.43
3% of jobs
$12
$17
$22
How much do patient relations representative jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for patient relations representative in Raleigh, NC is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.
What skills are needed for patient relations representative?
A patient relations representative needs strong communication and interpersonal skills to effectively interact with patients and healthcare staff. They should have good problem-solving abilities, empathy, and organizational skills, often using electronic health record systems. Customer service experience and knowledge of healthcare policies are also beneficial.
What are the key skills and qualifications needed to thrive as a patient relations representative?
To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.
What are some common challenges patient relations representatives face when mediating between patients and healthcare providers?
Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.
What is a patient relations representative?
A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.
What is the difference between Patient Relations Representative vs Medical Office Coordinator?
| Aspect | Patient Relations Representative | Medical Office Coordinator |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma; administrative or medical office experience |
| Work Environment | Hospitals, clinics, healthcare facilities | Medical offices, clinics, healthcare practices |
| Primary Responsibilities | Patient communication, satisfaction, addressing concerns | Scheduling, billing, administrative tasks |
| Industry Usage | Healthcare customer service roles | Medical administrative support roles |
While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.
What are popular job titles related to Patient Relations Representative jobs in Raleigh, NC? For Patient Relations Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Relations Representative jobs in Raleigh, NC look for? The top searched job categories for Patient Relations Representative jobs in Raleigh, NC are:
Full-time
Posted 17 days ago
Duke Health rating
7.3
Based on 253 frontline employees who took The Breakroom Quiz
305th of 887 rated healthcare providers
Job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Raleigh Hospital, A Campus of Duke University Hospital
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Job Summary
Duke Health seeks to hire a Cancer Patient Support Program Coordiantor for Wake County. This role will support the Duke Cancer Center Raleigh, Duke Women's Cancer Care Raleigh, with occasional travel to Duke Cancer Center Cary and Duke Cancer Center Durham
Work Performed
• Supervise the Self-Image Services team and daily functions of the 2 Cancer boutiques; ensure product availability and inventory and partner with medical leadership to evaluate new product requests; continually educate staff members on product use and patient treatment options and corresponding side effects impacting body-image; work with local community organizations for donations for the no-charge section for patients
• Manage all Cancer Patient Support services across Wake County cancer locations (inpatient and outpatient locations) by increasing awareness and utilization of services through regular staff and patient education outreach; engage in regular communication with other Cancer Support team members including Child Life Specialist, Medical Family Therapist, Volunteer Coordinator and other team members as needed
• Manage and oversee the daily operations of the Oncology Volunteer Services program including supporting key roles such as Engagement Cart, Pets at Duke, Wayfinder, and potential future roles in the boutique and KidsCan!; provide education on Cancer Support services to volunteers; ensure volunteer schedules are accurate and covered; continually work with clinic leadership to identify any potential new volunteer roles and responsibilities to best meet patient and family needs
• Coordinate the daily operations of the Pets at Duke program in partnership with the Pets at Duke Coordinator; communicate and advertise pet therapy events to patients and staff
• Support the partnership and operational support of our Breast Prosthetics and DME vendor; improve communication and access for patients and clinical teams
• Coordinate all patient event support and logistics for education and awareness within the community (ex. Survivorship Day, Mammogram event, Light the Night, Baseball Cancer Screening and Education, Tree of Hope, etc.)
• Manage and improve communication and education of all Supportive Care and Survivorship services across Wake County Cancer locations, for patients, families, staff and providers (ex. Monthly Cancer Care Calendar; resource information; elevator and waiting room fliers and brochures, etc.)
• Promote expansion and streamline Cancer Patient Support services across Wake County in conjunction with leadership to continually improve the quality and experience for our patients
General Duties and Responsibilities of this Level
• Plan, coordinate and administer activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems; train employees in proper methods and procedures and ensure correctness of work.
• Develop, plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, short courses, clubs, shows, public events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
• Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
• Coordinate and/or participate in public relations activities to include preparing and supervising the production of brochures, bulletins, newsletters and other promotional materials and/or publications, preparing press releases, designing ads and fliers, and responding to inquiries; develop plans and schedules for release of publicity materials.
• Represent assigned programs; serve on various committees and attend professional meetings as appropriate.
• Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
• Involved in the preparation of budgets; forecast, monitor, verify and reconcile expenditure of budgeted funds as appropriate.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Provide administrative support to staff within assigned program areas to support the accomplishment of program objectives; develop, coordinate and advise staff regarding program policy.
• Provide staff leadership. Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
N/A
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program
Experience
Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
About Duke Raleigh Hospital, A Campus of Duke University Hospital
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Job Summary
Duke Health seeks to hire a Cancer Patient Support Program Coordiantor for Wake County. This role will support the Duke Cancer Center Raleigh, Duke Women's Cancer Care Raleigh, with occasional travel to Duke Cancer Center Cary and Duke Cancer Center Durham
Work Performed
• Supervise the Self-Image Services team and daily functions of the 2 Cancer boutiques; ensure product availability and inventory and partner with medical leadership to evaluate new product requests; continually educate staff members on product use and patient treatment options and corresponding side effects impacting body-image; work with local community organizations for donations for the no-charge section for patients
• Manage all Cancer Patient Support services across Wake County cancer locations (inpatient and outpatient locations) by increasing awareness and utilization of services through regular staff and patient education outreach; engage in regular communication with other Cancer Support team members including Child Life Specialist, Medical Family Therapist, Volunteer Coordinator and other team members as needed
• Manage and oversee the daily operations of the Oncology Volunteer Services program including supporting key roles such as Engagement Cart, Pets at Duke, Wayfinder, and potential future roles in the boutique and KidsCan!; provide education on Cancer Support services to volunteers; ensure volunteer schedules are accurate and covered; continually work with clinic leadership to identify any potential new volunteer roles and responsibilities to best meet patient and family needs
• Coordinate the daily operations of the Pets at Duke program in partnership with the Pets at Duke Coordinator; communicate and advertise pet therapy events to patients and staff
• Support the partnership and operational support of our Breast Prosthetics and DME vendor; improve communication and access for patients and clinical teams
• Coordinate all patient event support and logistics for education and awareness within the community (ex. Survivorship Day, Mammogram event, Light the Night, Baseball Cancer Screening and Education, Tree of Hope, etc.)
• Manage and improve communication and education of all Supportive Care and Survivorship services across Wake County Cancer locations, for patients, families, staff and providers (ex. Monthly Cancer Care Calendar; resource information; elevator and waiting room fliers and brochures, etc.)
• Promote expansion and streamline Cancer Patient Support services across Wake County in conjunction with leadership to continually improve the quality and experience for our patients
General Duties and Responsibilities of this Level
• Plan, coordinate and administer activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems; train employees in proper methods and procedures and ensure correctness of work.
• Develop, plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, short courses, clubs, shows, public events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
• Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
• Coordinate and/or participate in public relations activities to include preparing and supervising the production of brochures, bulletins, newsletters and other promotional materials and/or publications, preparing press releases, designing ads and fliers, and responding to inquiries; develop plans and schedules for release of publicity materials.
• Represent assigned programs; serve on various committees and attend professional meetings as appropriate.
• Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
• Involved in the preparation of budgets; forecast, monitor, verify and reconcile expenditure of budgeted funds as appropriate.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Provide administrative support to staff within assigned program areas to support the accomplishment of program objectives; develop, coordinate and advise staff regarding program policy.
• Provide staff leadership. Recommend various personnel actions including, but not limited to, hiring, performance appraisal, promotions, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.
Knowledge, Skills and Abilities
N/A
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program
Experience
Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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