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Patient Relations Representative Jobs in Raleigh, NC

Well Care Health

Account Executive

Raleigh, NC

Represents the agency in community events. Provides direct education regarding home care services ... Demonstrates positive interpersonal relations in dealing with all members of the agency. 6.

Well Care Home Health

Account Executive

Raleigh, NC · On-site

Represents the agency in community events. Provides direct education regarding home care services ... Prior experiences encompassing customer service, community relations or physician relations would ...

Well Care Health

Account Executive

Louisburg, NC

Represents the agency in community events. Provides direct education regarding home care services ... Demonstrates positive interpersonal relations in dealing with all members of the agency. 6.

Well Care Health

Account Executive

Raleigh, NC · On-site

Represents the agency in community events. Provides direct education regarding home care services ... Prior experiences encompassing customer service, community relations or physician relations would ...

Well Care Health

Account Executive

Durham, NC · On-site

Represents the agency in community events. Provides direct education regarding home care services ... Demonstrates positive interpersonal relations in dealing with all members of the agency.

New

UNC HEALTH

Director Clinical Research

Raleigh, NC · On-site

Works collaboratively with medical staff and departmental representatives to determine study ... Manages communication and external relations, including interactions with physicians, sponsors ...

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All JobsPatient Relations Representative JobsPatient Relations Representative Jobs in Raleigh, NC

Patient Relations Representative information

See Raleigh, NC salary details

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How much do patient relations representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient relations representative in Raleigh, NC is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $17.02 per hour, depending on experience, location, and employer.

What is a patient relations representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient relations representative?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges patient relations representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Raleigh, NC?

For Patient Relations Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Relations Representative jobs in Raleigh, NC look for?

The top searched job categories for Patient Relations Representative jobs in Raleigh, NC are:

Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 3% As Needed, 69% Full Time, 18% Part Time, and 10% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $32,481 per year, or $15.6 per hour.

Patient Registration Specialist / Customer Service Representative (CSR)

Wake Forest, NC • On-site

JMA Pediatrics - Jeffers, Mann & Artman
See more jobs at JMA Pediatrics - Jeffers, Mann & Artmanexternal

$13.75 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description


JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.
Qualifications:
*Customer Service, Customer Support, and Customer Satisfaction skills
*Experience in enhancing Customer Experience
*Strong problem-solving abilities and patience
*Excellent communication and interpersonal skills
*Proficiency in relevant computer systems and software
*Positive candidate to enhance in JMA Pediatrics positive team work
*Previous experience in a healthcare setting is beneficial
*High school diploma or equivalent; a degree in a relevant field is a plus
Benefits:
Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K
JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.
JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law

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