Patient Relations Representative Jobs in Raleigh, NC

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Positional Summary

Perform a variety of administrative and patient care supportive duties in Student Health. Assist administrative, medical and/or nursing staff in the registration, examination and treatment of patients, ensuring the office runs smoothly.

Key Position Duties

Patient Registration -  45% of Effort

• Register and process appointment check in and check out in the electronic medical records systems.
• Enter and/or verify health insurance information and collect payments as necessary.
• Check to ensure eligibility for students.
• Schedule appointments for new and returning student patients.
• Assist with Prior Authorizations.
• Coordinate care and referral scheduling.

Clinical Care - 45% of Effort

• Assist medical and nursing staff in a variety of tasks including: Taking medical histories and recording vital signs. Explaining treatment procedures to patients and preparing patients for examinations and procedures.
• Assisting the physician during the examination and procedures.
• Collect and prepare laboratory specimens and perform basic laboratory tests on the premises. Dispose of contaminated supplies. Sterilize medical instruments.
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record.
• Prepare and administer medications as directed by a physician Authorize drug refills as directed and telephone prescriptions to a pharmacy.
• Draw blood.
• Prepare patients for x- rays, tests and procedures.
• Take electrocardiograms.
• Remove sutures/ staples. Change sterile and non-sterile dressings.
• Perform other clinical functions as delegated and supervised by the physician

Patient Relations - 5% of Effort

• Provide information to other clinics and ancillary services.
• Provide routine information regarding Student Health services and direct patients to assigned area and other locations upon request.

Other- 5% of Effort

• Perform other related duties incidental to the work described herein.

The intent of this job description is to provide a representative outline of the type of responsibilities that will be required of positions given this title and shall not be construed as all-encompassing or as a declaration of all specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $18.00 to USD $24.89. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Qualifications, Skills, and Competencies

Required Minimum Qualifications:

• High school or GED graduation required.
• Graduation from accredited Medical Assistant program strongly preferred.
• Certification or Registration by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.

Minimum Experience

• No experience required

Physical Demands:

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Strongly Preferred Education and Experiences:

• Education: Graduation from a Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).
• Experience:
  • Certifications: Certification by AAMA preferred
  • One year of work in a health care setting is preferred.
  • Experience in college health or an ambulatory care setting is preferred.

Preferred Skills and Competencies

• Skills:
• Patient Interaction
• Team Collaboration
• Cultural Sensitivity
• Multitasking and Time Management
• Attention to Detail
• Ability to use Epic and other medical software

Competencies:

• Vital Signs and Patient Prep
• Phlebotomy and Injection
• Basic Lab Procedures
• EKG and Diagnostic Support
• Basic Life Support
• Scheduling and Coordination
• Inventory Management
• Healthcare Regulations
• Clinical Procedures