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Summa Health
Summa Health

60 Summa Health Patient Relations Representative Jobs Hiring Near You

Summa Health

Urologist - Summa Health

Akron, OH

... patient outcomes. The selected candidate will become a member of Summa Health Medical Group, a ... multi-specialty group practice of nearly 700 providers employed by the Summa Health System.

Summa Health System

Patient Access Liaison I

Akron, OH · On-site

$17.43 - $20.92/hr

Post high school level coursework in healthcare, accounting, business, public relations or related ... Summa Health offers a competitive and comprehensive benefits program to include medical, dental ...

Summa Health

Nurse Practitoner - Pride Clinic

Akron, OH · On-site

... Summa Health is seeking an Nurse Practitoner to join our team. We are seeking a provider that is passionate about our Pride Clinic's mission, values, and patient-center approach. This will be the ...

Summa Health

Geriatrician Opportunity

Akron, OH

$196K - $229K/yr

Geriatrician Opportunity Summa Health - Akron, Ohio Summa Health is seeking Geriatricians to join ... Commitment to quality care in a patient centered, team-based environment Interested candidates ...

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Summa Health Jobs Information

What is it like to work at Summa Health?

Summa Health is a healthcare organization that prioritizes patient-centered care and a collaborative team environment, fostering a culture of compassion and respect among its employees. The organization's structure includes multidisciplinary teams working together to provide comprehensive care, with a focus on innovation and quality improvement. Working at Summa Health may appeal to candidates who are passionate about delivering exceptional patient care and are interested in a dynamic, fast-paced environment with opportunities for professional growth and development.

What makes Summa Health an attractive place to work?

Summa Health is a leading healthcare system in Northeast Ohio, recognized for its commitment to delivering high-quality patient care and advancing medical innovation. The organization fosters a collaborative work environment that encourages teamwork, professional growth, and innovation, with opportunities for employees to contribute to cutting-edge research and clinical trials. By joining Summa Health, individuals can pursue a career that combines their passion for healthcare with opportunities for personal and professional development, making a meaningful impact in the lives of patients and the community.

Do workers at Summa Health get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Summa Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
73% of people say they would get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and July 2026.

At Summa Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Do part-time workers get paid time off at Summa Health?

Only some people who work part-time get paid time off.
56% of people who work part-time say they don’t get paid time off
Based on data from 9 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Summa Health affordable enough for their workers?

Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Summa Health?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 19% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 61% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Summa Health worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Summa Health workers get to choose the shifts they work?

Most people get to choose which shifts they work.
79% report that they have enough control over which shifts they work.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for Summa Health workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Summa Health?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Summa Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and July 2026.

Do jobs at Summa Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 81 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Summa Health?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Summa Health job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and March 2026.

Is working at Summa Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Summa Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Summa Health get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Summa Health?

Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Summa Health enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Summa Health recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Summa Health?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Summa Health?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Summa Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Summa Health is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Patient Relations Representative jobs?

What are the most popular jobs at Summa Health?

What are the most popular categories at Summa Health?

Infographic showing various Patient Relations Representative job openings at Summa Health in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Physical job distribution.

Patient Registration/Call Center Rep

Summa Health System

Akron, OH • On-site

$17.43 - $20.92/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Summa Health rating

7.6

Company rating: 7.6 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

190th of 891 rated healthcare providers

Job description

Patient Access Liaison/Call Center Rep
Full-Time Days, 10:30am-7:00pm
Monday - Friday
Potential Opportunity to work from home after successful completion of on-site training
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications:
1. Formal Education Required:
a. High school diploma/GED required
b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
2. Experience and Training Required:
a. One (1) year experience performing customer service or general office support experience in any industry preferred.
b. Contact or call center experience preferred.
c. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
3. Other Skills, Competencies and Qualifications:
a) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
b) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
c) Demonstrates communication, organizational and interpersonal skills.
d) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
e) Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
f) Attentiveness to detail.
g) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
h) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
i) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours depending on location
b. Work weekends, evenings, and holidays as assigned
c. Reliable Transportation required
d. Ability to adjust work hours to meet business demands as required
Equal Opportunity Employer/Veterans/Disabled
$17.43/hr - $20.92/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
  • Basic Life and Accidental Death & Dismemberment (AD&D)
  • Supplemental Life and AD&D
  • Dependent Life Insurance
  • Short-Term and Long-Term Disability
  • Accident Insurance, Hospital Indemnity, and Critical Illness
  • Retirement Savings Plan
  • Flexible Spending Accounts - Healthcare and Dependent Care
  • Employee Assistance Program (EAP)
  • Identity Theft Protection
  • Pet Insurance
  • Education Assistance
  • Daily Pay

What Summa Health employees say

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