ZipRecruiter

Log In

1

Patient Relations Representative Jobs in Pennsylvania

next page

Showing results 1-20

People also search for

All JobsPatient Relations Representative JobsPatient Relations Representative Jobs in Pennsylvania

Patient Relations Representative information

See Pennsylvania salary details

$13

$17

$23

How much do patient relations representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient relations representative in Pennsylvania is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations Representative, and why are they important?

To thrive as a Patient Relations Representative, you need strong customer service skills, problem-solving abilities, and a background in healthcare administration or a related field. Familiarity with hospital information systems, electronic health records (EHR), and often certification in patient relations or healthcare customer service is typical. Excellent interpersonal communication, active listening, and conflict resolution skills help you stand out in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive healthcare experience.

What are some common challenges Patient Relations Representatives face when mediating between patients and healthcare providers?

Patient Relations Representatives frequently navigate sensitive situations involving patient complaints or misunderstandings about care, billing, or hospital policies. Balancing empathy for patients while upholding institutional protocols requires strong communication and problem-solving skills. Often, they must act quickly to de-escalate tense situations and facilitate clear, respectful dialogue between patients, families, and clinical staff. Building trust, maintaining confidentiality, and ensuring a positive experience for all parties are key challenges in this role.

What is a Patient Relations Representative?

A Patient Relations Representative is a healthcare professional who acts as a liaison between patients, their families, and medical staff. Their main responsibilities include addressing patient concerns, resolving complaints, providing information about hospital policies, and ensuring a positive patient experience. They play a crucial role in maintaining effective communication and fostering trust within the healthcare environment. Patient Relations Representatives often help with service recovery and work to improve overall patient satisfaction.

What is the difference between Patient Relations Representative vs Medical Office Coordinator?

AspectPatient Relations RepresentativeMedical Office Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or medical office experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare practices
Primary ResponsibilitiesPatient communication, satisfaction, addressing concernsScheduling, billing, administrative tasks
Industry UsageHealthcare customer service rolesMedical administrative support roles

While both roles work within healthcare settings, Patient Relations Representatives focus on patient communication and satisfaction, whereas Medical Office Coordinators handle administrative tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are popular job titles related to Patient Relations Representative jobs in Pennsylvania? For Patient Relations Representative jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Patient Relations Representative jobs in Pennsylvania look for? The top searched job categories for Patient Relations Representative jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Patient Relations Representative jobs? Cities in Pennsylvania with the most Patient Relations Representative job openings:
What are popular job titles related to Patient Relations Representative jobs in PA? For Patient Relations Representative jobs in PA, the most frequently searched job titles are:
Patient Relations Representative jobs near you
Infographic showing various Patient Relations Representative job openings in Pennsylvania as of May 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,829 per year, or $17.7 per hour.
Performance Improvement & Risk Management Director

Performance Improvement & Risk Management Director

Shriners Children's

Philadelphia, PA

$134.53K - $201.80K/yr

Full-time

Posted 17 hours ago

Shriners Children's rating

7.9

Company rating: 7.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

140th of 989 rated hospitals

Job description

Overview

Shriners Children’s Philadelphia is where hope and healing meet. Our team of highly specialized physicians provides comprehensive care for children with fractures, sports injuries, orthopedic conditions, scoliosis, spinal cord conditions, and spine injuries. We have an opportunity for a Director of Performance Improvement & Risk Management.


Responsibilities

  • Responsible for establishing, maintaining, collaborating, and periodically reviewing/ revising an interdisciplinary hospital wide performance improvement program to ensure the ongoing monitoring, evaluation, assessment and improvement of patient care and services and the organization.
  • Coordinate the Performance Improvement Department and the Hospital’s Patient Safety and Clinical Risk Management Programs to assure that appropriate care and services are administered to patients and their families, and to assure and promote a safe environment for patients, families, visitors, staff and others who work within the Shriners Children’s – Philadelphia.
  • This effort is implemented through the following areas: TJC Readiness for continued accreditation, Coordination of the Quality Assurance and Performance Improvement Plan, Patient Care Monitoring utilizing indicators developed by the Medical Staff and Occurrence Reporting.
  • Functions in the role of Hospital Patient Safety Officer (PA MCARE).
  • Functions in the role of Patient Relations representative.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.


Qualifications

Required:

BSN or Bachelor's Degree in a Healthcare or related field

Five (5) years quality management experience

Professional in Healthcare Quality (CPHQ) upon hire

Five (5) years clinical, diagnostic, or related healthcare experience

Preferred:

Master's degree

Supervisory and management, patient safety and regulatory compliance experience

Previous PI and Risk Mgt. experience highly desired

What Shriners Children's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom