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Patient Services Assistant information

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$11

$19

$26

How much do patient services assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient services assistant in Wisconsin is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $22.55 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Wisconsin?

The most popular types of Patient Services jobs in Wisconsin are:

What are popular job titles related to Patient Services Assistant jobs in Wisconsin?

For Patient Services Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Wisconsin look for?

The top searched job categories for Patient Services Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Services Assistant jobs?

Cities in Wisconsin with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $39,844 per year, or $19.2 per hour.

Patient Services Representative / Medical Assistant

Advent

Green Bay, WI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Rediscover Purpose with Advent

At Advent, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative / Medical Assistant

Locations: Green Bay (with occasional assistance at our Appleton clinic as needed)

As a Medical Assistant / Patient Services Representative, you will play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You'll Do as a Medical Assistant / Patient Services Representative:

  • Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment
  • Ensure a smooth and seamless patient experience throughout the day
  • Collaborate closely with clinical staff to support quality care
  • Room patients and accurately document medical history and vitals in the EMR
  • Assist in procedures with Physicians
  • Safety and sanitation of rooms and equipment
  • Welcome patients warmly and assist with scheduling needs
  • Schedule appointments and manage patient flow for a smooth clinic experience
  • Answer incoming calls and provide overflow support to the call center as needed
  • Open and close the clinic following established protocols
  • Ensure proper documentation, process payments, and support daily clinic operations
  • Order medical supplies and pharmaceuticals as needed
  • Onboard and train new staff
  • Provide support to our market clinics as needed

What You Bring:

  • Previous experience in a medical or healthcare setting preferred
  • Medical Assistant certification preferred or minimum of 1 year experience
  • Strong time management skills and the ability to multitask effectively
  • Experience working with performance-based goals or metrics
  • A customer-first mindset and excellent communication skills
  • Tech-savvy with experience in Microsoft Office and Electronic Health Records
  • High attention to detail and accuracy
  • A problem-solver who thrives in a fast-paced environment
  • A positive, team-oriented attitude and strong work ethic
  • Valid driver license

Why Choose Advent:

  • 16+ days PTO (prorated first year) + paid holidays
  • Health, dental, and vision coverage with employer-paid HRA
  • 401k match & life insurance
  • A culture that values solutions and encourages growth
  • Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself!
  • This is a full-time 32-40 hr/week flex position
  • Monday, Tuesday, Thursday & Friday: 6:30 AM–5:00 PM

Apply