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Patient Services Manager information

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$30.3K

$66.7K

$113K

How much do patient services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for patient services manager in Wisconsin is $66,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $79,700.00 per year, depending on experience, location, and employer.

What does a patient services manager do?

A Patient Services Manager is responsible for overseeing the administrative and operational aspects of patient care within a healthcare facility. They coordinate schedules, manage patient admissions and discharges, and ensure that patients receive quality service throughout their stay or visit. Additionally, they supervise staff, address patient concerns, and work to improve the overall patient experience. Their role is essential in maintaining efficient and patient-centered healthcare delivery.

What are the key skills and qualifications needed to thrive as a patient services manager, and why are they important?

To thrive as a Patient Services Manager, you need a background in healthcare administration or a related field, often supported by a bachelor’s degree and experience in patient services or management. Familiarity with hospital information systems, scheduling software, and compliance standards such as HIPAA is typically required. Strong leadership, problem-solving, and interpersonal communication skills help manage staff and ensure positive patient experiences. These abilities are crucial to coordinate efficient patient care operations, enhance service quality, and maintain regulatory compliance in healthcare settings.

How does a patient services manager typically collaborate with clinical staff to improve patient experience?

Patient Services Managers work closely with clinical staff such as nurses, physicians, and allied health professionals to streamline communication and ensure patients receive timely, coordinated care. They often facilitate interdisciplinary meetings, address patient feedback, and help resolve any service-related issues that arise. By fostering strong relationships and open communication across departments, Patient Services Managers play a key role in enhancing patient satisfaction and optimizing operational efficiency.

What is the difference between Patient Services Manager vs Patient Coordinator?

AspectPatient Services ManagerPatient Coordinator
CredentialsTypically requires a bachelor's degree in healthcare administration or related field; certifications like Certified Medical Manager (CMM) are commonHigh school diploma or associate degree; certifications like Certified Medical Administrative Assistant (CMAA) can be beneficial
Work EnvironmentSupervises staff, manages patient flow, and oversees administrative functions in clinics or hospitalsAssists patients with scheduling, registration, and initial inquiries, often working directly with patients and staff
Employer & IndustryHospitals, clinics, healthcare organizationsMedical offices, outpatient clinics, healthcare facilities

The Patient Services Manager focuses on overseeing administrative staff and operations, ensuring smooth patient services. In contrast, the Patient Coordinator primarily handles patient interactions, scheduling, and front-office duties. Both roles are essential in healthcare settings but differ in scope and responsibilities.

How hard is it to become a patient services manager?

Becoming a patient services manager typically requires a bachelor's degree in healthcare administration, management, or a related field, along with several years of experience in healthcare or patient services. Strong leadership, communication skills, and knowledge of healthcare regulations are also important, and some roles may require certification such as Certified Medical Manager (CMM).

What are the most commonly searched types of Patient Services jobs in Wisconsin?

The most popular types of Patient Services jobs in Wisconsin are:

What are popular job titles related to Patient Services Manager jobs in Wisconsin?

For Patient Services Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Services Manager jobs in Wisconsin look for?

The top searched job categories for Patient Services Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Services Manager jobs?

Cities in Wisconsin with the most Patient Services Manager job openings:

Patient Services Manager jobs near you
Infographic showing various Patient Services Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $66,703 per year, or $32.1 per hour.

Patient Services Representative

Eye Clinic of Wisconsin

Wausau, WI • On-site

$16 - $22/hr

Full-time

Re-posted 21 days ago

Eye Clinic Of Wisconsin rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Position: Patient Services Representative (1.0 FTE)
Department: Patient Services
Reports to: Patient Services Manager/PSR Manager
FLSA: Non-Exempt
Position Summary:
The Patient Services Representative (PSR) performs business office functions related to patient visits in the areas of call center, appointment scheduling and/or front desk patient reception/registration.
Principle Duties and Responsibilities:
  • Answer incoming calls in a professional, pleasant manner and dispatch appropriately
  • Retrieve messages from answering service and distributes messages to the appropriate party
  • Schedule appointments for all ECOW locations to include reschedules due to schedule changes
  • Retrieve information and process tasks from the electronic medical record system, including to-do items, call-backs, etc.
  • Send letters to patients and medical facilities as appropriate
  • Process returned mail
  • Greet and register patients at reception desk, collect/verify/maintain patient demographic and insurance information
  • Answer basic billing and insurance questions, post self-pay charges, personal payments, balance cash drawer and prepare bank deposits
  • Monitor physician schedules and ensure all doctors are scheduled accurately according to guidelines
  • Open and close clinic per department rotation schedule
  • Process medical record releases according to guidelines for release of protected health information
  • Ability to respond to both external and internal customer needs in a timely manner
  • Develop and maintain positive working relationships with other employees throughout the clinic
  • Represent the department in a positive and professional manner
  • Other duties as assigned
Work Relationship and Scope:
Patient Services Representatives report directly to the Patient Services Manager.
Knowledge, Skills, and Abilities:
  • High School diploma with 1-2 years customer service experience
  • Demonstrates knowledge of proper, efficient use of office equipment, working knowledge of Microsoft Office
  • Ability to work in a fast-paced medical facility while adhering to HIPAA compliance regulations
  • Ability to respond to both external and internal patient needs in a timely manner
  • Ability to travel to other ECOW locations when necessary
  • Excellent communication skills to interact with patients and internal staff
  • Adapts well to change and is open to new ideas and lean initiatives
  • Ability to work in a team environment and help others as necessary
Work Conditions:
Work is primarily performed at the main clinic; 800 N. First Street, Wausau, WI. Travel to satellite locations is required at times. Hours of work will be dependent on the needs of the Clinic. Requires the ability to sit or stand for extended periods of time. Occasional lifting (30 pounds), bending, stooping, pushing, pulling, and climbing stairs is required.
Acknowledgement:
This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. All requirements are subject to change over time. Reasonable accommodations will be made for those individuals with a disability.

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