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Providence Home Medical

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Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

... (CSR) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

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How much do medical csr jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for medical csr in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Medical Csr position, and why are they important?

To excel as a Medical CSR (Customer Service Representative), you need strong communication skills, attention to detail, and a basic understanding of healthcare terminology, often supported by a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and insurance processing tools is highly beneficial. Exceptional problem-solving abilities, patience, and empathy help build rapport with patients and resolve issues efficiently. These skills are crucial for ensuring accurate information exchange, smooth administrative processes, and positive patient experiences in a medical office or healthcare setting.

What is a Medical CSR job?

A Medical Customer Service Representative (CSR) assists patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, verifying insurance, and resolving billing issues. They ensure smooth communication between all parties, maintaining a high level of customer service and confidentiality. Strong knowledge of medical terminology, insurance processes, and HIPAA regulations is essential for success in this role.

What are some common challenges faced by Medical CSRs, and how can I prepare for them?

Medical CSRs often navigate complex insurance policies, sensitive patient inquiries, and strict confidentiality protocols, which can be challenging to manage all at once. Staying organized and keeping up-to-date with healthcare regulations will help you handle these responsibilities more confidently. You'll frequently interact with patients, medical staff, and insurance companies, making adaptability and clear communication essential skills for overcoming daily challenges. By developing a strong understanding of healthcare processes and nurturing your customer service abilities, you'll be well-equipped for success in this role.

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Medical CSR jobs near you
Infographic showing various Medical Csr job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Customer Service Representative

Providence Home Medical

Mobile, AL • On-site

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Job description

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.

Key Responsibilities:

  • Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concerns
  • Accurately process orders for DME and supplies received via phone, fax, mail, or in person
  • Verify and qualify orders by reviewing patient diagnosis and insurance coverage
  • Enter and update patient information, including demographics, physician details, and insurance data
  • Match customer needs with appropriate medical equipment and services
  • Obtain necessary insurance and reimbursement information for third-party billing
  • Coordinate delivery schedules with patients, caregivers, and internal staff
  • Prepare Certificates of Medical Necessity when applicable
  • Resolve customer concerns and complaints in a courteous and professional manner
  • Participate in training programs at the branch and corporate levels
  • Monitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stock
  • Stay informed on equipment updates and insurance policy changes
  • Participate in an on-call rotation as required

Education Requirements:

High School Diploma or equivalent

Experience:

  • Previous customer service experience required
  • Experience with CRT or durable medical equipment preferred

Skills & Qualifications:

  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills
  • Effective problem-solving and critical thinking abilities
  • Strong organizational and multitasking skills
  • Ability to work both independently and as part of a team
  • Proficient computer skills relevant to the role
  • Knowledge of DME and medical services preferred
  • Professional phone etiquette

Physical Requirements:

  • Frequent sitting and use of hands for computer and phone work
  • Occasional standing and walking
  • Extended periods of speaking with customers via phone

Why Join Us?

  • Supportive team environment
  • Opportunity to make a difference in patient care
  • Ongoing training and development