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Medical Csr Jobs in Alabama (NOW HIRING)

Med-South

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Customer Service Representative

Tuscaloosa, AL · On-site

$14.75 - $20.25/hr

... (CSR) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

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Medical Csr information

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How much do medical csr jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for medical csr in Alabama is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is a Medical CSR?

A Medical Customer Service Representative (CSR) assists patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, verifying insurance, and resolving billing issues. They ensure smooth communication between all parties, maintaining a high level of customer service and confidentiality. Strong knowledge of medical terminology, insurance processes, and HIPAA regulations is essential for success in this role.

What are the key skills and qualifications needed to thrive in the Medical CSR position?

To excel as a Medical CSR (Customer Service Representative), you need strong communication skills, attention to detail, and a basic understanding of healthcare terminology, often supported by a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and insurance processing tools is highly beneficial. Exceptional problem-solving abilities, patience, and empathy help build rapport with patients and resolve issues efficiently. These skills are crucial for ensuring accurate information exchange, smooth administrative processes, and positive patient experiences in a medical office or healthcare setting.

What are some common challenges faced by Medical CSRs, and how can I prepare for them?

Medical CSRs often navigate complex insurance policies, sensitive patient inquiries, and strict confidentiality protocols, which can be challenging to manage all at once. Staying organized and keeping up-to-date with healthcare regulations will help you handle these responsibilities more confidently. You'll frequently interact with patients, medical staff, and insurance companies, making adaptability and clear communication essential skills for overcoming daily challenges. By developing a strong understanding of healthcare processes and nurturing your customer service abilities, you'll be well-equipped for success in this role.

How to become a medical customer service representative?

To become a medical customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with medical terminology and healthcare systems. Some employers prefer candidates with previous experience in customer service or healthcare, and training is often provided on the job. Certification in medical billing or coding can enhance job prospects but is not always required.

Is remote medical CSR a stressful job?

Remote medical customer service representatives (CSRs) often experience moderate stress levels due to handling patient inquiries, insurance issues, and medical information. The job requires strong communication skills, patience, and the ability to manage high call volumes, which can contribute to stress, but flexible schedules and remote work can help mitigate it.

What are popular job titles related to Medical Csr jobs in Alabama?

For Medical Csr jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Medical Csr jobs in Alabama look for?

The top searched job categories for Medical Csr jobs in Alabama are:

What are popular job titles related to Medical Csr jobs in AL?

For Medical Csr jobs in AL, the most frequently searched job titles are:

Medical Csr jobs near you
Infographic showing various Medical Csr job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 15% Part Time, and 8% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,533 per year, or $16.6 per hour.

Customer Service Representative

Med-South

Tuscaloosa, AL • On-site

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

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Job description

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.


Key Responsibilities:

  • Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concerns
  • Accurately process orders for DME and supplies received via phone, fax, mail, or in person
  • Verify and qualify orders by reviewing patient diagnosis and insurance coverage
  • Enter and update patient information, including demographics, physician details, and insurance data
  • Match customer needs with appropriate medical equipment and services
  • Obtain necessary insurance and reimbursement information for third-party billing
  • Coordinate delivery schedules with patients, caregivers, and internal staff
  • Prepare Certificates of Medical Necessity when applicable
  • Resolve customer concerns and complaints in a courteous and professional manner
  • Participate in training programs at the branch and corporate levels
  • Monitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stock
  • Stay informed on equipment updates and insurance policy changes
  • Participate in an on-call rotation as required


Education Requirements:

High School Diploma or equivalent


Experience:

  • Previous customer service experience required
  • Experience with CRT or durable medical equipment preferred


Skills & Qualifications:

  • Excellent written and verbal communication skills
  • Strong interpersonal and customer service skills
  • Effective problem-solving and critical thinking abilities
  • Strong organizational and multitasking skills
  • Ability to work both independently and as part of a team
  • Proficient computer skills relevant to the role
  • Knowledge of DME and medical services preferred
  • Professional phone etiquette


Physical Requirements:

  • Frequent sitting and use of hands for computer and phone work
  • Occasional standing and walking
  • Extended periods of speaking with customers via phone


Why Join Us?

  • Supportive team environment
  • Opportunity to make a difference in patient care
  • Ongoing training and development