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Medical Csr Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do medical csr jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medical csr in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Medical CSR position?

To excel as a Medical CSR (Customer Service Representative), you need strong communication skills, attention to detail, and a basic understanding of healthcare terminology, often supported by a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and insurance processing tools is highly beneficial. Exceptional problem-solving abilities, patience, and empathy help build rapport with patients and resolve issues efficiently. These skills are crucial for ensuring accurate information exchange, smooth administrative processes, and positive patient experiences in a medical office or healthcare setting.

What is a Medical CSR?

A Medical Customer Service Representative (CSR) assists patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, verifying insurance, and resolving billing issues. They ensure smooth communication between all parties, maintaining a high level of customer service and confidentiality. Strong knowledge of medical terminology, insurance processes, and HIPAA regulations is essential for success in this role.

What are some common challenges faced by Medical CSRs, and how can I prepare for them?

Medical CSRs often navigate complex insurance policies, sensitive patient inquiries, and strict confidentiality protocols, which can be challenging to manage all at once. Staying organized and keeping up-to-date with healthcare regulations will help you handle these responsibilities more confidently. You'll frequently interact with patients, medical staff, and insurance companies, making adaptability and clear communication essential skills for overcoming daily challenges. By developing a strong understanding of healthcare processes and nurturing your customer service abilities, you'll be well-equipped for success in this role.

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Medical CSR jobs near you
Infographic showing various Medical Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,099 per year, or $18.3 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO • On-site

$36K - $41K/yr

Full-time

Re-posted 7 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:
  • Email
  • Phone
  • Chat

Schedule:
  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:
  • Hybrid

Benefits:
  • Flexible schedule
  • On-the-job training

Experience level:
  • 2 years

Shift:
  • Day shift
  • Rotating shift

Weekly day range:
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:
  • Call center
  • In-person

Education:
  • High school or equivalent (Required)

Experience:
  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:
  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

Apply