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Manager Systems Support Engineer Jobs (NOW HIRING)

Figma

Support Engineer, Content Systems

San Francisco, CA · On-site

$140K - $269K/yr

We are looking for a Content Support Engineer to own the knowledge systems, strategy, and ... Experience building a content or knowledge management strategy including governance, information ...

DRiV

Systems Support Manager

Maryland Heights, MO · On-site

Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master Data Position Summary: This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with ...

DRiV

Systems Support Manager

Southfield, MI · On-site

Manager, Systems Support & EDI Reports to: Director, Customer Experience and Master Data Position Summary: This position leads EDI, Drivparts/Drivdirect, & SAP system changes and fixes; along with ...

Damco Solutions

Platform Support Engineer

Columbia, SC · On-site

The role involves managing Windows Server environments, monitoring system health, and collaborating ... DevOps and infrastructure teams to support upgrades and configuration changes. • Automate ...

Pret A Manger

IT Systems Support Associate

Manhattan, NY · On-site

$23.75 - $32.50/hr

About Pret A Manger: Building the US Future of a Beloved Global Brand Pret US is at a defining ... The Role The IT Systems Support Engineer is part of Pret's IT team, providing outstanding 2nd line ...

New

Littelfuse

Manager, Systems Engineering

Milpitas, CA · On-site

$148 - $229/hr

Support customer and FAE technical discussions by explaining application problems, product fit, and ... Work with product management and engineering to identify product gaps, roadmap inputs, and ...

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Manager Systems Support Engineer information

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$19

$42

$75

How much do manager systems support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for manager systems support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

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Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.

Support Systems Developer/Engineer

Avalore, LLC

Virginia, MN • On-site

$107 - $220/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

The Support Systems Developer/Engineer will design technical improvements (e.g., AI chatbots, Robotic Process Automation) to modernize the support desk. This person will automate processes to improve response times and enhance user experience. This person will design and implement improvements to support systems, developing automation solutions including AI chatbots and RPA. This person will analyze current support processes to identify opportunities for automation and efficiency improvements. This person will develop, test, and deploy custom solutions to enhance the capabilities of existing support tools and systems. This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities. This person will create and maintain documentation for all developed solutions, including technical specifications and user guides. This person will collaborate with the support team to gather requirements and feedback for new tools and improvements. This person will monitor the performance and effectiveness of implemented solutions, making adjustments and optimizations as needed. This person will stay current with emerging technologies in IT service management and support automation. This person will provide technical guidance and training to the support team on new tools and automated processes. This person will ensure all developed solutions comply with security requirements and organizational standards.

  • SECRET Security Clearance Required
  • CSSLP, GSEC, or Security+C cerification (for Junior / Journeyman roles)
  • CISSP-ISSAP certification (for Senior role)
  • We are actively seeking multiple levels:
    • Junior: 0 - 3 years of experience + Bachelor's Degree
    • Journeyman: 4 - 7 years of experience + Bachelor's Degree
    • Senior: 8+ years of experience + Bachelor's Degree
  • Good communication skills, self-starter mindset.
  • Professional proficiency in English is required.
  • Demonstrated proficiency in using all Microsoft Office applications.
  • Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

  • Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).
  • Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

  • While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.
  • Employee isoften required to sit and use their hands and fingers tooperatea computer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

  • Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

  • Employer Contributions to Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) with a generous matching program
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Employee Assistance Program
  • Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
  • Salary estimates for this job range from $107,000 - $220,000.
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