... systems triage, and ticket/incident support. This engineer should be capable of working both ... The ideal candidate will have strong experience in problem solving and incident management ...
... systems triage, and ticket/incident support. This engineer should be capable of working both ... The ideal candidate will have strong experience in problem solving and incident management ...
They are seeking a Manager of Systems Engineering to lead the evolution and operational management ... support solution design, validation, and successful delivery of enhancements. • Hands-on ...
They are seeking a Manager of Systems Engineering to lead the evolution and operational management ... support solution design, validation, and successful delivery of enhancements. • Hands-on ...
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Quick apply
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Field Support Engineer
Auburn, AL · On-site
Integrated Solutions for Systems (IS4S) is a fast-growing small business at the forefront of ... manage tasks with minimal direction • Must be able to lift and carry computing and networking ...
Field Support Engineer
Auburn, AL · On-site
Integrated Solutions for Systems (IS4S) is a fast-growing small business at the forefront of ... manage tasks with minimal direction • Must be able to lift and carry computing and networking ...
Tier 1 Systems Engineer - On Site
Birmingham, AL · On-site
$60K - $68K/yr
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
Tier 1 Systems Engineer - On Site
Birmingham, AL · On-site
$60K - $68K/yr
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
Field Support Engineer
Auburn, AL · On-site
$60K - $120K/yr
Integrated Solutions for Systems (IS4S) is a fast-growing small business at the forefront of ... manage tasks with minimal direction · Must be able to lift and carry computing and networking ...
Quick apply
Field Support Engineer
Auburn, AL · On-site
$60K - $120K/yr
Integrated Solutions for Systems (IS4S) is a fast-growing small business at the forefront of ... manage tasks with minimal direction · Must be able to lift and carry computing and networking ...
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
... systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff ... Managed Service Provider environment * Experience remotely supporting Apple products including ...
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Supervisor of Systems Support Location: Birmingham, AL Work Schedule: Hybrid schedule with regular ... This individual oversees the resolution of software and hardware related problems and manages the ...
Quality Systems Support
Albertville, AL · On-site
$16.50/hr
Manage Customer Complaints and Correlations * Makes needed transfers and adjustments in SOI on a daily and weekly basis. * Performs weekly, monthly and annual inventory. * Performs other duties as ...
Quick apply
Quality Systems Support
Albertville, AL · On-site
$16.50/hr
Manage Customer Complaints and Correlations * Makes needed transfers and adjustments in SOI on a daily and weekly basis. * Performs weekly, monthly and annual inventory. * Performs other duties as ...
ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Field Support Engineer
Huntsville, AL · On-site
ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Field Support Engineer
Huntsville, AL · On-site
ORA_ON_SITE Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
THE POSITION The engineer will provide operational support, troubleshooting, and engineering ... Manage and maintain Bluecat IP Address Management (IPAM) systems. * Maintain IP allocation records ...
Quick apply
THE POSITION The engineer will provide operational support, troubleshooting, and engineering ... Manage and maintain Bluecat IP Address Management (IPAM) systems. * Maintain IP allocation records ...
Field Support Engineer
Huntsville, AL · On-site
Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Field Support Engineer
Huntsville, AL · On-site
Description SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Field Support Engineer
Huntsville, AL · On-site
SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Field Support Engineer
Huntsville, AL · On-site
SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
SAIC is seeking a Field Support Engineer with ourIndicium Product Office to represent and operate ... Maintain configuration management documentation (Microsoft Visio) and verify system configurations
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ...
Quick apply
Production Support Engineer
Birmingham, AL · On-site
$39.25 - $51.25/hr
Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ...
Production Support Engineer
$39.25 - $51.25/hr
Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... The Production Support Engineer is the first line of defense - monitoring the platform, triaging ...
Production Support Engineer
$39.25 - $51.25/hr
Our agents integrate directly with each practice's EHR, practice management, and phone systems, and ... The Production Support Engineer is the first line of defense - monitoring the platform, triaging ...
Technical Support Engineer
Birmingham, AL · On-site
... asset management, inventory tracking, and order verification. Join our team and help shape the ... Familiarity with support ticketing systems and remote troubleshooting tools. * Working knowledge of ...
Technical Support Engineer
Birmingham, AL · On-site
... asset management, inventory tracking, and order verification. Join our team and help shape the ... Familiarity with support ticketing systems and remote troubleshooting tools. * Working knowledge of ...
Manager Systems Support Engineer information
How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?
What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?
| Aspect | Manager Systems Support Engineer | Systems Support Engineer |
|---|---|---|
| Certifications | ITIL, CompTIA, Cisco certifications often preferred | CompTIA, Microsoft, Cisco certifications common |
| Work Environment | Oversees support teams, manages projects, strategic planning | Provides technical support, troubleshoots issues, maintains systems |
| Employer & Industry Usage | Used in IT departments across various industries, often in leadership roles | Common in IT support teams, service desks, and technical departments |
| Search & Comparison Intent | Looking for managerial roles overseeing support teams | Seeking technical support roles or entry to mid-level support positions |
The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.
What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?
What is a Manager Systems Support Engineer?
Full-time
Medical, Dental, Vision, Retirement
Re-posted 23 days ago
First Horizon Bank rating
8.3
Based on 31 frontline employees who took The Breakroom Quiz
34th of 149 rated banks
Job description
No Sponsorship will be provided for this role.
Location: On Site in Memphis, TN or Birmingham, AL
Weekly Schedule: Monday- Friday, 9am-5pm
We are seeking a Systems Engineer III with extensive experience in troubleshooting, systems triage, and ticket/incident support. This engineer should be capable of working both independently and collaboratively within our support team, as well as with our call center personnel and our development teams. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues. This position will also be expected to interact with our call center and development teams on a regular basis. Additional tasks can include - improve monitoring to proactively find issues before they become major problems, documenting any defects or findings for our development teams to work towards, and anything else that helps us deliver strategic value for our clients and associates.
Essential Duties and Responsibilities
- Pursue any assigned incidents or tickets to resolution across a variety of backend systems and applications, with an emphasis on those that are affecting our clients.
- Interact and collaborate with associates, internal clients and Client Platforms product owners to identify defects, resolve issues, and improve our stability and value to our customers.
- Collaborate with our Call Center support teams to identify trending issues affecting our clients and how best to resolve these while improving our responsiveness within established SLA.
- Collaborate with our Client Platforms Development Teams to identify work being done on upcoming Agile sprints and how these changes might impact Client Platforms Support with regard to customer impact.
- Help drive cross-functional bridge calls for Client Platforms’ major incidents.
- Provide encouragement and technical direction to other members of the Client Platforms Support Team.
- Perform root-cause analysis for production incidents and help identify new features that might help mitigate such issues going forward.
- Improve our monitoring footprint of essential systems when incidents identify gaps in our current monitoring alerts.
- Stay up to date with emerging technologies, including AI—and apply tools to increase efficiency in resolving issues, adding to our support toolsets, and improving our “Mean Time To Resolution” (MTTR).
- Perform additional duties and attend additional training as needed for the Client Platforms Support team
Qualifications
- Bachelor’s degree (4-year college) and 5+ years of relevant experience, or equivalent combination of education and experience.
- Experience in incident management and problem solving is highly preferred.
- Strong communications skills, adaptability, and the ability to work collaboratively with associates and clients.
- Proven ability to operate independently and manage multiple priorities in a dynamic environment.
Required Skills:
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with ServiceNow and SalesForce (or equivalent incident management systems)
- High energy with a ‘can do’ attitude.
- Passion for solving complex problems.
- Ability to collaborate and communicate with multiple diverse teams throughout the organization.
- Ability to analyze, document, and communicate findings as tickets are resolved, including RCA for larger scale issues.
- Administration fundamentals of UNIX and Windows systems.
- Familiarity with technology concepts (such as cloud platforms, containers, or data-driven applications).
- Experience troubleshooting Web and Mobile based client applications.
- Ability to interact professionally with a customer in tandem with our call center if required as part of incident troubleshooting.
- Comfortable working in fast-paced environments, with a strong dedication to serving associates and delivering strategic value for our clients.
- Assist in maintaining accurate and up-to-date system documentation for Client Platforms Support.
Preferred Skills:
- Experience with Splunk log analysis, API tools, and SOAP XML tools to use in troubleshooting as needed.
- Experience working with data analysis and SQL Queries as needed.
- Knowledge or experience with programming in modern Development languages and Cloud-native design patterns.
- Application Security with Single Sign On (SSO).
- Familiarity with DevOps best practices including DevOps tools (i.e. Jenkins, Bitbucket).
- Lucid Charts (or equivalent workflow/modeling tool).
- Atlassian Jira (or similar Agile/project tracking tool).
- Exposure to financial services, applications, processes, and payment networks.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Pay
Benefits
Hours and flexibility
Workplace
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About First Horizon Bank
Sourced by ZipRecruiter
Industry
Finance and insurance and commercial banking
Company size
5,001 - 10,000 Employees
Headquarters location
Memphis, TN, US