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Manager Systems Support Engineer Jobs in Alabama

Techlink Systems

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VR Systems Support Specialist - FB2026

Lincoln, AL · On-site

$45 - $55/hr

... engineering sessions. * Maintain documentation for maintenance, system status, procedures ... We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... Collaborate with cross-functional teams, including SW product management, SW developers, system ...

Leidos

Software Support Engineer

Huntsville, AL

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... Collaborate with cross-functional teams, including SW product management, SW developers, system ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... Collaborate with cross-functional teams, including SW product management, SW developers, system ...

Bachoco USA

Quality Systems Support

Albertville, AL · On-site

$16.50/hr

Manage Customer Complaints and Correlations. * Makes needed transfers and adjustments in SOI on a daily and weekly basis. * Performs weekly, monthly and annual inventory. * Performs other duties as ...

E. L. Blake, Inc.

IT Systems Support Analyst

Birmingham, AL · On-site

$70K - $95K/yr

Your tasks will include troubleshooting system issues, applying updates and patches, and managing data loads in accordance with established standards. You will support mission planning efforts across ...

E. L. Blake, Inc.

IT Systems Support Analyst

Birmingham, AL · On-site

$70K - $95K/yr

Your tasks will include troubleshooting system issues, applying updates and patches, and managing data loads in accordance with established standards. You will support mission planning efforts across ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Alabama?

For Manager Systems Support Engineer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Alabama look for?

The top searched job categories for Manager Systems Support Engineer jobs in Alabama are:

What cities in Alabama are hiring for Manager Systems Support Engineer jobs?

Cities in Alabama with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

IT Support Engineer II

The Solutions Team Inc

Birmingham, AL • On-site

Full-time

Medical, PTO

Posted 28 days ago

Job description

Job Type
Full-time
Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
  • Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
  • Administer user accounts, permissions, and access controls across client environments
  • Monitor and maintain servers, workstations, and network devices
  • Perform patching, updates, and security hardening tasks
  • Serve as an escalation resource for lower-level engineers
  • Maintain accurate and thorough documentation in service management systems
  • Communicate technical information clearly to clients and internal teams

Requirements
Required Skills & Qualifications
  • 2-4 years of IT support experience
  • Strong understanding of networking fundamentals
  • Hands-on experience with Microsoft 365 and Windows Server
  • Strong troubleshooting and documentation skills
  • Live in Metro Birmingham Area

Preferred Qualifications
  • Experience working in a Managed Service Provider environment
  • PowerShell or scripting knowledge
  • macOS and iOS support experience

Benefits & Perks
  • Paid Time Off program in accordance with company policy
  • Company-observed paid holidays
  • Health insurance options available to eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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