ZipRecruiter

Log In

1

Manager Systems Support Engineer Jobs in Alabama

Mobius

Senior Systems Engineer

Huntsville, AL

$103K - $140K/yr

Mobius is seeking a Senior Systems Engineer In this role you will utilize your expertise in mission ... Support mission and software assurance activities, including code reviews, static analysis, testing ...

previous page

Showing results 41-60

All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Alabama

Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Alabama? For Manager Systems Support Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Alabama look for? The top searched job categories for Manager Systems Support Engineer jobs in Alabama are:
What cities in Alabama are hiring for Manager Systems Support Engineer jobs? Cities in Alabama with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Satellite Terminal Support Engineer

ALL.SPACE

Muscle Shoals, AL • On-site

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Satellite Terminal Support Engineer is part of the ALLSPACE team who are responsible for providing technical support to ALLSPACE customers. Working from the ALLSPACE Technical Operations Centre (TAC), this role supports day-to-day operational tasks such as initial fault checks, ticket handling, and customer updates, escalating complex issues to senior engineers as required. Flexibility to work shifts and occasional overtime may be needed as operations scale to meet a global customer base.

Responsibilities of this role are listed below:

  • Verify customer identity and confirm warranty/entitlement before progressing support requests.
  • Perform initial checks for common causes of service impact (power, communications path, environmental factors, and local blockage/line-of-sight considerations).
  • Create, update, and manage support tickets, ensuring the minimum required data set is captured for effective troubleshooting.
  • Triage, categories, and priorities customer issues in line with agreed support processes and service impact.
  • Use the Known Error Database and internal knowledge articles to resolve recurring issues and apply approved workarounds.
  • Handle RFIs and service requests, routing to the correct internal teams and supporting basic account management tasks.
  • Provide clear and timely customer updates during incidents and requests, escalating when scope or severity requires.
  • Support internal KPI and service reporting by maintaining accurate ticket data and producing basic operational reports.

Requirements

  • Bachelor’s degree (or studying towards) in Telecommunications, Satellite Engineering, Electrical Engineering, IT/Networks, or a related STEM discipline, or equivalent practical experience.
  • 0–2 years’ experience in a technical support, field support, or satcom operational environment
  • Basic understanding of IP networking concepts (e.g., addressing, routing basics, DNS, latency/packet loss) and a willingness to learn satellite-specific technologies.
  • Comfortable following structured troubleshooting steps and performing first-line checks (power, connectivity, environment, and obstruction/line-of-sight considerations).
  • Experience using an ITSM/ticketing tool (or similar), with attention to capturing accurate information, categorization, and prioritization.
  • Clear written and verbal communication skills, able to provide concise customer updates and handovers.
  • Strong teamwork mindset and ability to escalate effectively, collaborating with senior engineers and other internal teams to restore service.

​​Additional Notes​

Eligibility to hold and pass secret security vetting (US)

Flexibility to work shift and to travel to support customer requirements

Benefits

  • Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
  • Bonus package
  • Career development training opportunities (in house and external)
  • Employee Referral scheme
  • 24/7 access to discount platform across 900 retailers