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Library Customer Service Assistant Jobs in Raleigh, NC

Sherwin-Williams

Customer Service Specialist

Henderson, NC · On-site

$15.75 - $21/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Costco Wholesale Corporation

Food Service Assistant

Apex, NC · On-site

$13.75 - $17.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Durham, NC · On-site

$14.25 - $18/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Raleigh, NC · On-site

$14.50 - $18.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Durham, NC · On-site

$14.25 - $18/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Apex, NC · On-site

$13.75 - $17.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Costco Wholesale Corporation

Food Service Assistant

Raleigh, NC · On-site

$14.50 - $18.50/hr

Position Summary Responsible for preparing and selling food and drinks to customers. Pulls and ... Provides a high level of member service. Job Duties * Prepares hot food. Proofs, presses, stretches ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service ... Provide product information and support to customers to assist them in making informed decisions ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a ... Your primary focus will be to assist customers with inquiries, resolve issues, and ensure a ...

Comsult Connect

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service ... Provide product information and support to customers to assist them in making informed decisions ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Raleigh, NC

Library Customer Service Assistant information

See Raleigh, NC salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for library customer service assistant in Raleigh, NC is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.21 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Raleigh, NC? For Library Customer Service Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Raleigh, NC look for? The top searched job categories for Library Customer Service Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Library Customer Service Assistant jobs? Cities near Raleigh, NC with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Raleigh, NC as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,489 per year, or $19.5 per hour.

Access Services and Events Support Associate, Duke Library

Duke University

Durham, NC • On-site

$24.72 - $39.57/hr

Full-time

Medical, Dental, Retirement

Posted 28 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 617 rated colleges and universities

Job description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Access Services and Events Support Associate

Be You.

At Duke University Libraries, we value individuality, collaboration, and a commitment to exceptional service. Staff are expected to demonstrate customer focus, collaboration, creative problem-solving, continuous learning, and a dedication to diversity in all aspects of their work.

What You'll Do

  • Divide time between Lilly Library on Duke's East Campus (60%) and Perkins Library on Duke's West Campus (40%).
  • Serve as a key resource for overseeing space reservations, internal event planning and logistics, and outreach at Lilly Library.
  • Support service point operations while contributing to broader departmental workflows and service initiatives at both Perkins and Lilly Libraries.
  • Provide guidance and support for student employees, including training and operational oversight.
  • Work collaboratively with colleagues across Duke Libraries to ensure consistent, efficient, and user-centered access to services, spaces, and collections.
  • Work within the Duke University Libraries Event Management System (EMS) to process room reservation requests and calendars.
  • Provide space management support including updating signage, ensuring compliance with room-use policies, and maintaining room configurations.
  • Provide logistical and planning support for East Campus Libraries events.
  • Serve as liaison to campus partners including University Housekeeping, DUL Facilities, OIT AV Support, University Events, and Parking and Transportation Services.
  • Maintain service point shifts providing circulation and basic reference services.
  • Assist with stacks maintenance and processing requested materials.
  • Participate in library-wide committees and projects.
  • Maintain readiness of library spaces, technology, and services.
  • Provide service aligned with the Duke Libraries User Service Philosophy.
  • Perform other related duties as assigned.

What You'll Bring

Education

  • Bachelor's degree or equivalent combination of relevant education and experience.

Experience

Excellent interpersonal, oral, and written communication skills; able to work independently and as a member of a team; high proficiency using computer-based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services.

Preferred:  Prior experience working in an academic research library, prior supervisory experience, two years of library experience to obtain specialized knowledge of library systems and procedures

Be Bold.

Join a team that supports user-centered library services, fosters inclusive environments, and partners across campus to deliver meaningful programs and access to knowledge.

Choose Duke.

Work in a dynamic academic library environment contributing to service excellence and engagement across Duke University Libraries.

Ready to Make a Difference?

Apply today and help Duke University Libraries deliver exceptional access, services, and experiences to the campus community. Review of applications will begin immediately and will continue until the position is filled. Priority given to applicants who apply by Friday, July 31, 2026.


Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $24.72 to USD $39.57. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.


Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/


Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

What Duke University employees say

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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