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Library Customer Service Assistant Jobs in Raleigh, NC

Ahold Delhaize

PT Customer Service Leader (477287)

Durham, NC · On-site

$16.75 - $23/hr

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

Costco Wholesale Corporation

Food Service Assistant

Apex, NC · On-site

$13.75 - $17.50/hr

Prepares and sells food and drinks to customers. Pulls and stocks supplies and ingredients, cleans kitchen area and eating area. Provides prompt and courteous member service. For additional ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Raleigh, NC

Library Customer Service Assistant information

See Raleigh, NC salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for library customer service assistant in Raleigh, NC is $19.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.21 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Raleigh, NC? For Library Customer Service Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Raleigh, NC look for? The top searched job categories for Library Customer Service Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Library Customer Service Assistant jobs? Cities near Raleigh, NC with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Library Assistant- Erwin Branch

Library Assistant- Erwin Branch

Harnett County

Lillington, NC

$34K - $40K/yr

Other

Posted 4 days ago

Job description

POSITION SUMMARY An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Library of Harnett County at assigned location(s) for assigned schedule. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, and performing other Library service needs. Hiring Salary: $34,948.00 DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS OF THE POSITION: Works directly with the public

Assists patrons in person and by phone. Greets and assists patrons with Library related services. Provides reference and readers' advisory services.

Assists Library patrons with: searching online; with using Microsoft Office products including Word, PowerPoint, and Excel; and utilizing other electronic resources. Provides assistance with the Library's print management system. Retrieves items from the outside book drop.

Organizes Library materials and returns items to the appropriate locations. Works with various office equipment including fax machine, copier, computer, and laminator. Assists with library programming.

Researches related genres for suggested reading. Performs circulation duties; registers new patrons; checks items in and out; collects overdue fines; reserves Library materials for patrons; searches the catalogue; and manages patron accounts. Photocopies and faxes information.

Sanitizes and tidies areas that patrons frequent. Assists with resource sharing services and duties including shipping and receiving out-of-county library materials as well as delivery to branch libraries. Must be able to drive and operate a vehicle as needed.

Performs other related duties as assigned. MINIMUM QUALIFICATIONS MINIMUM REQUIREMENTS TO PERFORM WORK: High school diploma; No experience required but some work or volunteer experience in a library or a customer service setting preferred; Or equivalent education and/or experience. Possession of a valid North Carolina driver's license.

Obtain Notary Public within 1 year of hire. KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of computers and the Internet. Knowledge of basic library filing systems.

Skill in delivering customer service. Ability to assist the public with computers. Ability to plan and implement creative programming for children and teens.

SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS: Must be able to perform light work frequently exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 20 pounds of force to move objects. This work also involves the physical abilities of crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to analyze data, work with color or depth perception, determine accuracy, and works with computer.

WORK ENVIRONMENT: The employee works in a library environment. Job duties require working an assigned schedule which could be a combination of mornings, afternoons, and evening work as well as weekends in addition to working at various locations such as the main branch in Lillington and other branch libraries.

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