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Library Customer Service Assistant Jobs in Durham, NC

Orange County, NC

Temporary Library Assistant I*

NC · On-site

$20.02/hr

... Library Assistants for the Southern Library in Carrboro. This library system is very active, with ... Must provide great customer service and get along with fellow staff. The position performs related ...

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

Overview The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center ...

GovernmentJobs.com

Library Assistant II

Mebane, NC · On-site

The best candidate will possess a strong commitment to providing customer-focused service for a ... Follow and enforce established library policies and procedures. * Assist with maintaining and ...

New

Alamance County, NC

Library Assistant II

Graham, NC · On-site

$20.15/hr

The best candidate will possess a strong commitment to providing customer-focused service for a ... Follow and enforce established library policies and procedures. * Assist with maintaining and ...

Alamance County, NC

Library Assistant II

Graham, NC · On-site

$20.15/hr

The best candidate will possess a strong commitment to providing customer-focused service for a ... Follow and enforce established library policies and procedures. * Assist with maintaining and ...

NCSU

University Library Specialist

Raleigh, NC · Hybrid

$17.25 - $22.75/hr

Recruit, oversee, and guide a group of student assistants, making sure they receive the necessary ... Create a collaborative team environment that emphasizes skill development, customer service, and a ...

Sherwin-Williams

Customer Service Specialist

Durham, NC · On-site

$15.50 - $20.50/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Durham, NC

Library Customer Service Assistant information

See Durham, NC salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Durham, NC is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.07 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Durham, NC? For Library Customer Service Assistant jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Durham, NC look for? The top searched job categories for Library Customer Service Assistant jobs in Durham, NC are:
What cities near Durham, NC are hiring for Library Customer Service Assistant jobs? Cities near Durham, NC with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Durham, NC as of August 2026, with employment types broken down into 65% Full Time, 30% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,248 per year, or $19.4 per hour.

Library Assistant

Southeastern Baptist Theological Seminary

Wake Forest, NC • On-site

Part-time

Posted 26 days ago

Job description

The Library Assistant is responsible for providing excellent customer service to the Southeastern community in three public service areas of the library: Circulation, Floor, and Reference.
  • Staffs the Circulation Desk by welcoming patrons in a friendly manner, assisting patrons with circulation functions, and engaging with patrons in a winsome manner.
  • Maintains the circulating and reference library collections by shelving, straightening, and shelf reading.
  • Assists patrons at the Reference Desk by guiding them with research, teaching them how to use library resources, and helping them locate helpful research materials.

Required:
  • This position is restricted to current SEBTS students and spouses of SEBTS students
  • Excellent interpersonal and communication skills
  • Excellent customer service skills
  • Ability to work well as a team

Preferred:
  • One year library/customer service experience
  • Basic computer knowledge (eg. Microsoft Word)
  • Strong organizational skills and attention to detail

Desired:
  • Knowledge of basic research skills
  • Ability to relate well to people in stressful situations

Apply