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Library Customer Service Assistant Jobs (NOW HIRING)

NCW Libraries

Library Assistant

Coulee City, WA · On-site

$17.99/hr

Library Assistant Position Type: Non-regular, (Substitute) Hours: On-Call (Flexible to work evening ... Duties include general library customer service, assisting library patrons, issuing library cards ...

St. Joe County Public Library

Library Assistant

South Bend, IN · On-site

$16.39 - $22.95/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning ...

Pierce County Library System

Customer Experience Assistant

Buckley, WA · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Experience Assistant Provides high quality customer service for diverse customers of all ... This position supports the library in providing direct customer service to all library customers.

New

Pierce County Library System

Customer Experience Assistant

Tacoma, WA · On-site

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Experience Assistant Provides high quality customer service for diverse customers of all ... This position supports the library in providing direct customer service to all library customers.

New

St. Joe County Public Library

Library Assistant

South Bend, IN · On-site

$16.39 - $22.95/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning ...

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How much do library customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.
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What states have the most Library Customer Service Assistant jobs?

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What job categories do people searching Library Customer Service Assistant jobs look for?

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Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Library Assistant

Southeastern Baptist Theological Seminary

Wake Forest, NC • On-site

Part-time

Re-posted yesterday

Job description

The Library Assistant is responsible for providing excellent customer service to the Southeastern community in three public service areas of the library: Circulation, Floor, and Reference.
  • Staffs the Circulation Desk by welcoming patrons in a friendly manner, assisting patrons with circulation functions, and engaging with patrons in a winsome manner.
  • Maintains the circulating and reference library collections by shelving, straightening, and shelf reading.
  • Assists patrons at the Reference Desk by guiding them with research, teaching them how to use library resources, and helping them locate helpful research materials.

Required:
  • This position is restricted to current SEBTS students and spouses of SEBTS students
  • Excellent interpersonal and communication skills
  • Excellent customer service skills
  • Ability to work well as a team

Preferred:
  • One year library/customer service experience
  • Basic computer knowledge (eg. Microsoft Word)
  • Strong organizational skills and attention to detail

Desired:
  • Knowledge of basic research skills
  • Ability to relate well to people in stressful situations

Apply