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Library Customer Service Assistant Jobs (NOW HIRING)

St. Joe County Public Library

Library Assistant

South Bend, IN

$16.39 - $22.95/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning ...

Pierce County Library System

Customer Experience Assistant

Buckley, WA · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Experience Assistant Provides high quality customer service for diverse customers of all ... This position supports the library in providing direct customer service to all library customers.

New

St. Joe County Public Library

Library Assistant

South Bend, IN · On-site

$16.39 - $22.95/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning ...

GovernmentJobs.com

Library Assistant

Exton, PA · On-site

$16.78/hr

Previous customer service experience preferred. All library positions require the following ... etc. * Assist in public computer workshops. * Set up equipment such as laptops and projectors.

GovernmentJobs.com

Library Assistant PT

Denton, TX · On-site

  • PTO

DUTIES * Provide assistance and instruction to library customers in person, over the telephone, or by electronic mail. * Assist and instruct customers in use of library equipment and services ...

New

HRS Talent Solutions

Customer Service Assistant

Charlotte, NC · On-site

$16.75 - $23.25/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

HRS Talent Solutions

Customer Service Assistant

Fort Worth, TX · On-site

$16.50 - $22.75/hr

About the job Customer Service Assistant Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant ...

Alphabe Insight

Customer Service Assistant

Hope Mills, NC · On-site

$47K - $51K/yr

Customer Service Assistant At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

Alphabe Insight

Customer Service Assistant

Hollywood, FL · On-site

$47K - $51K/yr

Customer Service Assistant At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

City of Denton

Library Assistant PT

Denton, TX · On-site

$21.21 - $33.94/hr

  • PTO

DUTIES Provide assistance and instruction to library customers in person, over the telephone, or by electronic mail. Assist and instruct customers in use of library equipment and services, including ...

The Pennsylvania State University

... library knowledge ... Prior customer service or retail experience is preferred, notrequired. Required Materials: * A ...

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.
More about Library Customer Service Assistant jobs

What cities are hiring for Library Customer Service Assistant jobs?

Cities with the most Library Customer Service Assistant job openings:

What states have the most Library Customer Service Assistant jobs?

States with the most job openings for Library Customer Service Assistant jobs include:

What job categories do people searching Library Customer Service Assistant jobs look for?

The top searched job categories for Library Customer Service Assistant jobs are:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,651 per year, or $20 per hour.

Library Assistant

St. Joe County Public Library

South Bend, IN

$16.39 - $22.95/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Pay

  • Hiring Range: $16.39 - $19.67 Hourly
  • Pay Range: $16.39 - $22.95 Hourly

Hours

  • Part Time, 20 hours per week.
  • Partial days, evenings, and weekends are required.

Location

  • LaSalle Branch Library
  • 3232 W Ardmore Trail | South Bend, IN 46628

Essential Job Functions

Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the City Branch Assistant Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant will:

  • Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database.
  • Connect patrons digitally by helping them use a variety of devices and technologies.
  • Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
  • Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers' advisory and reference services to patrons.
  • Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
  • Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
  • Perform other duties as assigned.

Requirements

Education and Experience:

  • High school diploma or equivalent required.
  • Cash register experience preferred.
  • At least 2 years of work experience in a public library and/or retail.

Requirements:

  • Spanish language skills preferred.
  • Excellent verbal and written communication skills, as well as strong organizational skills.
  • Public service orientation and commitment to excellent and genuine customer service.
  • Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards.
  • Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
  • Dependability, punctuality, trustworthiness, good attendance, and work habits.
  • Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.

Ability to:

  • Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.
  • Accept and manage change. Maintain composure and overcome stress in any situation.
  • Identify efficiencies and suggest improvements in workflow.
  • Display high standards of ethical conduct, honesty, and integrity. Lead by example.
  • Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive manner.
  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
  • Solve problems in a professional manner with library patrons, co-workers, and Leadership.
  • Form and maintain excellent working relationships.
  • Manage confidential information appropriately.
  • Work patiently and creatively with all patrons.
  • Provide excellent customer service.
  • Teach and instruct others on a variety of topics.
  • Become proficient with current library technology.
  • Take charge in emergency situations if assigned as Librarian in Charge (full-time only).

Benefits

  • Dental and Vision Insurance Plans
  • Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plan
  • Flexible Spending Account (FSA)
  • Employee Assistance Program
  • 16 Vacation Hours Annually
  • 40 Sick Time Hours Annually 
  • 10 Paid Holidays

Apply