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Library Customer Service Assistant Jobs in Michigan

City of Troy

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

  • PTO

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

City of Troy Michigan

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

  • PTO

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

Customer Service

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Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... payment. * Assist borrowers with approved resolution options, including: * * Reinstatements ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

BAY College

Library Assistant

Escanaba, MI · On-site

$16.30 - $19.18/hr

  • Retirement

The Assistant contributes to ensuring that the Bay College Library is a place of belonging on ... Excellent customer service skills and a commitment to client/patron-centered services. * A high ...

Bay College

Library Assistant

Escanaba, MI · On-site

$16.30 - $19.18/hr

  • Retirement

The Assistant contributes to ensuring that the Bay College Library is a place of belonging on ... Excellent customer service skills and a commitment to client/patron-centered services. * A high ...

Bay College

Library Assistant

Escanaba, MI · On-site

$16.30/hr

  • Retirement

The Assistant contributes to ensuring that the Bay College Library is a place of belonging on ... Excellent customer service skills and a commitment to client/patron-centered services. * A high ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Michigan

Library Customer Service Assistant information

See Michigan salary details

$10

$17

$24

How much do library customer service assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for library customer service assistant in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.90 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are popular job titles related to Library Customer Service Assistant jobs in Michigan?

For Library Customer Service Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Michigan look for?

The top searched job categories for Library Customer Service Assistant jobs in Michigan are:

What cities in Michigan are hiring for Library Customer Service Assistant jobs?

Cities in Michigan with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Michigan as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,303 per year, or $17.5 per hour.

Customer Service Assistant

City of Troy

Troy, MI • On-site

$13.73 - $16/hr

Other

PTO

Re-posted 8 days ago

Job description

Description
Customer Service Assistant (Part-time)
Recreation Department
Starting at $13.73 - $16.00/hour
Based on qualifications
The Recreation Department offers high quality leisure programs and services that promote healthy and active lifestyles. Engaging programs such as dance, martial arts, yoga, day camps, and sports allow individuals and families the opportunity to meet their physical and social needs.
DUTIES
• Assist a diverse public with the City of Troy Recreation Programs.
• Process Community Center pass/membership applications, Recreation program registrations, and park shelter reservations.
• Serve as the first point of contact for customers, balancing front desk interactions and incoming phone calls with professionalism and efficiency.
• Perform general office duties, including but not limited to copying, filing, organizing records, and maintaining office documents.
• Maintain marketing materials and assist in the marketing of Recreation Programs.
• Enforce rules and regulations in order to ensure a safe environment.
• Provide assistance to other full and part-time employees.
• Attend to accidents, maintenance requests and incidents.
• Be knowledgeable about the City of Troy and assist public with referrals to other City departments.
• Perform other duties as assigned.
REQUIREMENTS
• High School graduate or GED equivalent
• Experience working with Windows-based computers.
• Ability to interact courteously and effectively with the public, recreation staff, recreation volunteers, and other City departments.
• Ability to work in a collaborative, dynamic, fast-paced environment, using excellent organizational and time management skills.
• As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana).
PREFERENCES
• Experience in processing sales, registrations.
• CPR and First Aid Certification.
• Knowledge and experience with Recreation activities and programs.
HOURS
Year-round. Range of 9-15 hours per week.
Probable Shifts: Monday-Friday 7:45am-12:30pm or 12:30pm-5:00pm
Flexible availability desired for other days and evenings as required. Opportunities may exist to work additional weekdays as a substitute.
APPLY
Applications are available online at www.troymi.gov/jobopenings
This position adheres to the Earned Sick Time Act and accrues paid time off
AN EQUAL OPPORTUNITY EMPLOYER: The City of Troy is committed to providing equal opportunity employment to all applicants. The City of Troy will consider all qualified applicants for employment regardless of race, religion, color, sex, sexual orientation, gender identity or expression, height, weight, marital status, national origin, age, disability, or veteran status or any other basis protected by federal and law

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