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Library Customer Service Assistant Jobs in Michigan

CJK Group

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

CJK Group, Inc.

Customer Service Assistant

Grand Rapids, MI · On-site

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

Career Site

Customer Service Assistant

Grand Rapids, MI

$16 - $22/hr

Customer Service Assistant Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to ...

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All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Michigan

Library Customer Service Assistant information

See Michigan salary details

$10

$17

$24

How much do library customer service assistant jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for library customer service assistant in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.90 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Michigan? For Library Customer Service Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Michigan look for? The top searched job categories for Library Customer Service Assistant jobs in Michigan are:
What cities in Michigan are hiring for Library Customer Service Assistant jobs? Cities in Michigan with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Michigan as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,303 per year, or $17.5 per hour.

Customer Service Assistant

ABC Professional Enterprise LLC

Detroit, MI • On-site

$15 - $18/hr

Other

Medical, Retirement

Posted 7 days ago

Job description

Benefits:

401(k)

Flexible schedule

Health insurance

Job Title: Marina Customer Service Assistant Department: Office & Events Staff

Reports to: General Manager Position: Customer Service Assistant

Work Hours: Hours Vary; Approx. 15-37 hrs./wk. Salary: $15 - $18/hr.

Full-time and Part time hours available (Must be able to work weekends)

** RESUME MUST BE UPLOADED TO BE CONSIDERED

Job Summary:

We are Detroit area Marinas looking for seasonal full time and part time Customer Service assistant(s) to provide a high level of customer service to dock residents and guests in accordance with established guest service and marine time standards. They are responsible for the cleaning and maintenance of the marinas and events as scheduled.

Supervisory Responsibilities:

· None.

Duties/Responsibilities: Assisting Office Staff and Events Department with:

· Performs clerical duties – accurately inputting and maintaining customers information in back- office software.

· Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

· Answers phones, directs calls to appropriate individuals, and prepares messages to business customers.

· Copies, sorts, and files records related to office activities, business transactions, and other matters.

· Accurately prepare written communication memos, forms, contracts, reports etc. according to written/verbal instructions.

· Maintains filing systems either manually or electronically.

· Manages calendars and schedules appointments as requested.

· Maintain trusting relationships with customers, colleagues, and suppliers.

· Sort and distribute communications professionally and timely.

· Perform other duties as assigned

Event Department duties included but not limited to:

Work with Event Manager to assess and understand their needs for the event; areas of discussion and consultation include staffing, meeting rooms, catering, security, display areas, and other specialized requirements. Also conduct tours of space with clients.

Assist with planning event details and aspects

Consults with clients and coordinates with staff to plan coverage for event

Ensures that events meet legal, safety, and health requirements and regulations.

Assist event manager with responding to inquiries, collecting payments, etc.

Planning for potential scenarios that could impact the integrity of the events

Performs other related duties as assigned.

· Ability to travel between Marinas via company provided vehicles

· Provide support to banquet hall and outdoor events as assigned

· Perform other duties as assigned

Required Skills/Abilities:

· Knowledge of back-office computer systems (ERP software)

· Ability to work flexible schedule including nights and weekends

· Must have a Valid Driver’s License

· Excellent interpersonal and customer service skills

· Excellent time management skills with proven ability to meet deadlines

· Excellent organizational skills and attention to detail

· Ability to prioritize tasks and execute them without issues when appropriate

· Ability to respond to problems and assist clients with a calm, courteous, and helpful manner

· Thorough understanding of legal regulations and permits required for events

· Proficient with Microsoft Office Suite (Word, Excel, etc) or related software

· Ability to handle equipment and vehicles safely and sensibly

· Must be self-directed

Education and Experience:

· High School Diploma / GED. Associate degree preferred

· Valid Driver’s License required

· Customer Service experience of 1 year preferred

Physical Requirements:

· Must be able to work prolonged periods of time sitting at desk while working on computer

· Must be able to stand and walk, kneel, bend, etc. for extended periods of time

· Ability to maintain single-task focus and situational awareness.

· Must be able to work a variety of hours in order to accommodate events hosted onsite

· Ability to lift 25 lbs./more

Apply