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Library Customer Service Assistant Jobs in Michigan

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Midland, MI · On-site

$11.75 - $15.75/hr

If you share that same passion to create craveable moments for our customers and staff alike, we ... Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Midland, MI

$11.75 - $15.75/hr

If you share that same passion to create craveable moments for our customers and staff alike, we ... Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ...

BIG BOY RESTAURANT GROUP LLC

Service Assistant

Charlotte, MI · On-site

$13.75 - $18.50/hr

If you share that same passion to create craveable moments for our customers and staff alike, we ... Service Assistant Responsibilities: * Maintains dining room cleanliness and sanitation. Keeps ...

Bay College

Federal Work Study - Library

Escanaba, MI · On-site

$13.73/hr

Answer the phone * Assist with opening and closing library * Shelve materials * Pick up materials from book drops * Develop customer service skills * Search online resources * Retrieve items from ...

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All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Michigan

Library Customer Service Assistant information

See Michigan salary details

$10

$17

$24

How much do library customer service assistant jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for library customer service assistant in Michigan is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.90 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Michigan? For Library Customer Service Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Michigan look for? The top searched job categories for Library Customer Service Assistant jobs in Michigan are:
What cities in Michigan are hiring for Library Customer Service Assistant jobs? Cities in Michigan with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Michigan as of June 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,303 per year, or $17.5 per hour.
Public Library Associate - Public Experience & Desk Service

Public Library Associate - Public Experience & Desk Service

Ann Arbor District Library

Ann Arbor, MI

$21.68/hr

Other

Posted 12 days ago

Job description

Description

Job Title: Public Library Associate - Public Experience & Desk Service

Department: Public Experience & Desk Service

Supervisor: Interns Lead

Starting Pay: $21.68/hr

Union Position: No

Benefits: No

Hours: Part-time, up to 20 hours per week, at the discretion of the Supervisor, including evening and weekend hours.

Opening: June 23, 2026

Closing Date: July 7, 2026 at 8pm


General Information

The Ann Arbor District Library's Public Library Associate program offers paid, practical experience for applicants looking to build their skills and knowledge in an exciting, fast-paced environment. Applicants will also critically reflect on their experience with respect to professional training, career aspirations, and personal development.


These internships are available to any applicants with relevant skills, interests, and experience. The internships last for one year from date of hire, with an optional second year extension available to interns who excel in their work.

Will be required to work evenings and weekend hours as part of the regular work schedule.


Public Library Associate positions may also qualify for Directed Field Experience credit, with specifics to be arranged between the student and their AADL supervisor and the manager of the Practical Engagement Program (PEP) or equivalent.


Position Summary

The Public Experience & Desk Service department has the following internship opportunities:


Public Services Intern: Work with the Library's staff to produce events, provide public service at desks, and develop and maintain collections. Experience working with the public in a customer service setting is required.


Youth Services Intern: Work with the Library's youth staff to produce events, provide public service at desks, develop and maintain collections. Experience working with children is required.

Requirements

Minimum Qualifications include:

  • High school diploma or general education degree (GED); or six or more months of related experience and/or training; or equivalent combination of education and experience. (Applicant must be 18 or older unless high school diploma or GED has been obtained.)
  • Classwork, project experience, or training directly related to the desired internship.
  • Ability to work successfully with diverse patrons of all ages, ethnicities, and backgrounds.
  • Positive attitude and approach to problem solving, customer service and public service.
  • Excellent communication and interpersonal skills.
  • Strong organization and planning skills.
  • Maintains a prompt and reliable attendance record.

Preferred Qualifications include:

  • Experience working in a public library.
  • Experience contributing content into a Content Management System.
  • Ability to work successfully within a complex organizational structure.
  • Successful and relevant work experience in a public service setting.


This is a non-union, at-will position.
The above is intended to describe the major responsibilities and requirements for this position. It is not to be construed as an exhaustive statement of all duties, responsibilities or requirements.
The Ann Arbor District Library is an EEO Employer.
The Ann Arbor District Library reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.

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