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Library Customer Service Assistant Jobs in Detroit, MI

City of Troy Michigan

Customer Service Assistant

Troy, MI · On-site

$13.73 - $16/hr

Description Customer Service Assistant (Part-time) Recreation Department Starting at $13.73 - $16.00/hour Based on qualifications The Recreation Department offers high quality leisure programs and ...

City of Detroit

Librarian II- Adult Services

Detroit, MI · On-site

$56K - $63K/yr

... customer service within an assigned adult services program area of the Detroit Public Library (DPL ... clerical assistants; and ensures building alarm system is properly set at close. Performs ...

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Detroit, MI

Library Customer Service Assistant information

See Detroit, MI salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for library customer service assistant in Detroit, MI is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.60 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Detroit, MI? For Library Customer Service Assistant jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Detroit, MI look for? The top searched job categories for Library Customer Service Assistant jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Library Customer Service Assistant jobs? Cities near Detroit, MI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Detroit, MI as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,233 per year, or $19.8 per hour.

Customer Service Representative

City of Detroit

Detroit, MI • On-site

$13.73/hr

Other

Re-posted 16 days ago

City Of Detroit rating

6.5

Company rating: 6.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

735th of 839 rated public administrative organizations

Job description

Description General Purpose: Under manager's supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users. Examples of Duties PRIMARY DUTIES AND RESPONSIBILITIES: Sorting and shelving books. Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.

Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information. Provides support to the assigned Library supervisor on matters as directed. Depending on area of assignment: Greets customers, answers and routes phone calls to appropriate locations.

Assists in processing and cataloging books, magazines, newspapers, audio and video materials; and maintains computer usage tallies in the DPL computer system. May process, sort, and deliver incoming and outgoing mail and cleans and sanitizes computers. Assists with special programs; contact references and schedules to customers wanting to attend the program; compiles program packets.

Minimum Qualifications Education and Experience: Minimum age requirement of 14 years old. Minimum of six months of Clerical experience that involves customer service Preferably using automated computer tracking and software systems Required Knowledge and Skill; Interacting with a diverse background. Ability to learn library rules, policies, and procedures.

Clerical office skills and keeping accurate records. Making basic mathematical calculations quickly and accurately. Time management skills.

Ability to learn the Dewey Decimal System. Establishing and maintaining effective working relationships with Library staff and the general public. Physical Demands / Work Environment: Work is performed in a standard library environment.

Subject to sitting, standing, walking, stair climbing, bending, reaching, and lifting of objects up to 25 pounds. Must be able to push/pull library carts and lift/carry library materials. Must be able to work a flexible schedule including Saturdays and Sundays.

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