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Library Customer Service Jobs (NOW HIRING)

City of Memphis, TN

Library_Customer Svc Asst

Memphis, TN · On-site

$42K - $63K/yr

... library services, such as assisting customers with computers, identifying books in a collection ... Provides basic circulation desk services, as needed. Assists with planning and/or conducting ...

City of Bryan, TX

Library Assistant

Bryan, TX · On-site

$13.20/hr

Customer service procedures and techniques. * Dewey Decimal System. Ability to: * Learn basic library functions and services. * Operate a variety of office equipment and machinery. * Understand and ...

City of Rio Rancho

Library Assistant AF

Rio Rancho, NM

$16.37 - $20.46/hr

Position Summary The Library Assistant is responsible for Library customer service including: assisting with programs, assisting patrons with the public computers, providing directional support for ...

MORI Associates

Library Technician

Cleveland, OH · On-site

Provide professional and courteous reference services through the library's customer relations management system (LibAnswers), chat service, email, and in-person interactions. * Performs accurate ...

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How much do library customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for library customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
More about Library Customer Service jobs
What cities are hiring for Library Customer Service jobs? Cities with the most Library Customer Service job openings:
What are the most commonly searched types of Library Customer Service jobs? The most popular types of Library Customer Service jobs are:
What states have the most Library Customer Service jobs? States with the most job openings for Library Customer Service jobs include:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

PT Library Customer Adviser - Virtual Information Center

Cincinnati & Hamilton County Public Library

Cincinnati, OH • On-site, Remote

$17.48/hr

Full-time, Part-time

Posted 8 days ago

Job description

PT LIBRARY CUSTOMER ADVISER - 3 SOUTH DEPARTMENT / VIRTUAL INFORMATION CENTER
DATE POSTED:
07.20.2026
POSITION SUMMARY:
The Library Customer Adviser provides direct customer service to the Library customers including circulation of materials, reference services, technology training/assistance, directional assistance and technology assistance to customers in person, but primarily by e-mail, phone, chat, and other interactive platforms.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  • Answers a variety of general customer questions, in person, on the phone, via email, text, chat, etc.
  • Performs readers' advisory and reference service, primarily to remote customers.
  • Shelves returned materials.
  • Searches for requested materials.
  • Participates in the location's shared responsibilities including desk set up, ILS reports, supply orders, and filling interagency requests.
  • Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
  • Assists with meeting rooms.
  • Refers customers' issues and complaints to Managers, Librarians, or Specialists as appropriate.
  • Serves as the person in charge in the absence of leadership.
  • Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
  • Assists customers with resumes, job searches, internet use, and basic computer usage.
  • Interprets the Library's policies and procedures to the public in a customer-friendly manner.
  • Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  • Supports and advances the Library's mission of connecting people with the world of ideas and information.
  • Embraces and embodies the Library's core beliefs, strategic priorities, and pillars of excellence.
  • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
  • Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Skill in customer service.
  • Ability to arrange materials in alphabetical and numerical order.
  • Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
  • Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
  • Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
  • Working irregular hours, including evenings and weekends, is required. May work during Library closures from home.

QUALIFICATIONS:
  • Education: High school diploma or equivalent is required.
  • Certifications or licensure: None.
  • Years of relevant experience: None.
  • Years of experience supervising: None.

HOURS:
20 hours per week
SALARY:
$17.48
DEADLINE:
07.30.2026
Equal Employment Opportunity Employer

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