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Library Customer Service Jobs (NOW HIRING)

City of Carson, NV

Library Assistant

Carson City, NV · On-site

$51K - $72K/yr

AND two (2) years of library customer service/support experience; OR an equivalent combination of ... education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES ...

City of Carson, NV

Library Assistant

Carson City, NV · On-site

$51K - $72K/yr

AND two (2) years of library customer service/support experience; OR an equivalent combination of ... education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES ...

GovernmentJobs.com

Library Assistant

Carson City, NV · On-site

$51K - $72K/yr

AND two (2) years of library customer service/support experience; OR an equivalent combination of ... education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES ...

Richland Library

Cooper Associate FT

Columbia, SC · On-site

$30K/yr

Effectively demonstrates the characteristics of being energetic, outgoing, and strongly customer-service oriented, including the application of Richland Library's customer service standards. * Greets ...

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How much do library customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for library customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
More about Library Customer Service jobs
What cities are hiring for Library Customer Service jobs? Cities with the most Library Customer Service job openings:
What are the most commonly searched types of Library Customer Service jobs? The most popular types of Library Customer Service jobs are:
What states have the most Library Customer Service jobs? States with the most job openings for Library Customer Service jobs include:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
PT Clerical Assistant II - Library (Public Services)

PT Clerical Assistant II - Library (Public Services)

City of Pasadena

Pasadena, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

PT Clerical Assistant II - Library (Public Services)

Duties: The PT Clerical Assistant II operates in a diverse environment to help fulfill the mission, vision and values of the Library and the City of Pasadena by performing the general tasks associated with circulation duties, basic reference assistance, shelving, shelf-reading and shifting library materials. Provides assistance at all customer service desks throughout the library, answering questions in person, online and by telephone. Processes library card applications, issues new/replacement library cards to customers. Inputs and updates customer account information. Shelve books and processes hold requests for library customers. Bills customers for lost, damaged, and missing items. Collects and processes library fees and/or refunds. Assists library customers with the use of on-line catalogs, databases and computers. Assists in promoting all library collections through designing and constructing displays, signage and bookmarks. Provides reader's advisory to library customers. May assist with collection development, weeding projects and other collection maintenance projects. Research, manage, and present library programming and outreach. Assists in maintaining public service areas and library equipment/facilities.

Qualifications: High School diploma or GED required and a valid Texas Driver's License. PREFERRED: An Associates or some college education preferred. Some experience working in a library or similar setting desirable. Experience working with children a plus; bilingual in English and Spanish and American Red Cross first aid training a plus.

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