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Library Customer Service Jobs (NOW HIRING)

Georgia State University

Library Assistant II

Atlanta, GA · On-site

$35K/yr

High school diploma or GED and one year of library, customer service, or office experience. Preferred Hiring Qualifications: Knowledge of Microsoft Access, Excel, Outlook, Teams, and Word; ability to ...

Richland Library

Children & Teen Coordinator

Columbia, SC · On-site

$48K - $52K/yr

Learns and consistently applies the Richland Library's Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers * Will be ...

Richland Library

Children & Teen Coordinator

Columbia, SC · On-site

$48K - $52K/yr

Learns and consistently applies the Richland Library's Customer Engagement Standards providing outgoing, genuine, and high-quality customer service to all internal and external customers * Will be ...

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Library Customer Service information

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How much do library customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for library customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a library customer service?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

What are the key skills and qualifications needed to thrive as a library customer service professional?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.

What are some typical challenges faced by library customer service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

Can you get a job at a library with no experience?

Library customer service positions often do not require prior experience, as employers typically provide on-the-job training. Having good communication skills, a friendly attitude, and basic computer knowledge can help you qualify for entry-level roles such as library assistants or clerks.
More about Library Customer Service jobs

What cities are hiring for Library Customer Service jobs?

Cities with the most Library Customer Service job openings:

What are the most commonly searched types of Library Customer Service jobs?

The most popular types of Library Customer Service jobs are:

What states have the most Library Customer Service jobs?

States with the most job openings for Library Customer Service jobs include:

Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Library Associate FT

Gwinnett County Public Library

Lawrenceville, GA • On-site

$17.55 - $23.37/hr

Full-time

Posted 5 days ago

Key responsibilities

  • Assist library customers with information, technology, reader's advisory needs, and locating materials using library systems and search methods.

  • Support daily branch operations by resolving customer inquiries, managing fees and cash funds, and handling collection management.

  • Participate in branch activities such as shelving materials, leading programming and outreach events, and supporting special services like passport processing.

Job description


Purpose:  This position is responsible for performing customer service as well as a wide variety of specialized planning, programming, and more complex supportive duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Assists Library customers with their information, technology and reader's advisory needs and with locating Library materials through the use of Library information systems, internet and other search methods
  • Provides support for all areas of daily branch operations to include resolving customer inquiries and issues, balancing fees and branch cash funds and collection management and flow
  • Works with community groups which can include schools, non-profit organizations and businesses in order to promote library activities and services. Coordinates and conducts library tours and community presentations
  • Assists Library administration by recommending materials for the collection and purging outdated material
  • Maintains an inventory of supplies and materials for Library programs as appropriate
  • Actively participates in the duties necessary to branch operations, including but not limited to collection maintenance and shelving library materials; serving work shifts in the public service area; leading regular branch programming and outreach events; and maintaining appropriate technological and professional skills through the completion of requisite training
  • As assigned, offers targeted programming and services to specific demographic groups that the library wishes to address
  • As assigned, provides support for special services offered at the branch and maintains all necessary certifications and/or training related to these services
  • Maintains up to date knowledge of system priorities and initiatives as well as professional news and trends
  • Assists library customers with passport services, including but not limited to processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation as appropriate.(performed at Branches designated as Passport Service locations)
  • Performs other duties as assigned

Knowledge of: 

  • Basic library operational principles and practices
  • Customer service principles
  • Teaching principles

Skills and Abilities:

  • Prioritizing work
  • Providing customer service
  • Public Speaking
  • Instruction
  • Operating standard office equipment
  • Operating a computer and applicable software
  • Ability to speak, read and write English
  • Ability to move through approximately 25,000 square foot building
  • Ability to work effectively and efficiently in fast paced environment
  • Ability to work successfully in a team environment
  • Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor 
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction 

Education and/or Work Experience Requirements: 

  • Bachelor’s Degree and one year of customer service experience 
  • At its discretion, the library may accept the following qualifications in lieu of a degree:
    • 3 years of library experience 
    • Extensive customer service experience 
    • Experience leading programs for all ages, preferably in a library setting 
    • Strong recommendations from previous supervisors attesting to the experience described above

Licensing Requirements 

  • Valid GA Driver’s License and/or Government issued photo ID. 

 Physical Requirements: Must be able to lift up to 50 pounds occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. Requires one to frequently stand, walk, reach within hands’ and arms’ length, stoop, kneel, and crouch. 

Light Work 

When the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time.