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Library Customer Service Jobs (NOW HIRING)

City of Carson, NV

Library Assistant

Carson City, NV · On-site

$51.53K - $72.14K/yr

AND two (2) years of library customer service/support experience; OR an equivalent combination of ... education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES ...

County of Chester, PA

Library Assistant

West Chester, PA · On-site

$16.78/hr

Jacobs Technology Center (JTC) provides direct customer service at the main JTC and the Makerspace desks. Key duties at the JTC main desk include assisting the public and library staff in the use of ...

City of Detroit

Librarian II- Adult Services

Detroit, MI · On-site

$56.39K - $63.62K/yr

Description General Purpose Under general supervision, provides general reference and/or specialized customer service within an assigned adult services program area of the Detroit Public Library (DPL ...

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How much do library customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for library customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

More about Library Customer Service jobs
What cities are hiring for Library Customer Service jobs? Cities with the most Library Customer Service job openings:
What are the most commonly searched types of Library Customer Service jobs? The most popular types of Library Customer Service jobs are:
What states have the most Library Customer Service jobs? States with the most job openings for Library Customer Service jobs include:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 13% Physical, 13% Hybrid, and 74% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Library Associate (Full-Time) - Children's Services

Library Associate (Full-Time) - Children's Services

Champaign Public Library

Champaign, IL

$27 - $62/hr

Full-time

Posted 10 days ago

Job description

Description Under the supervision of the Children's Services Manager, provides prompt and friendly service to children, teens, and their caregivers in the Children's Services Department; assists department staff with programming and clerical tasks. The Library Associate provides reference and reader's advisory service and assists customers with technology; assists with programs for children and teens; provides support for a variety of departmental tasks. Schedule includes a mix of daytime, evening, and weekend hours.

Open until filled, with first review of applicants on June 22, 2026. Examples of Duties Assists customers of all ages at the Children's Services and TeenSpace desks to include reference and information questions Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages Advise readers of all ages regarding children's and teens reading and viewing interests With support and direction from a librarian, assist with collection maintenance and development With support and direction from manager and librarians, plans and leads programming for children and teens Compile statistics and prepare activity reports Assist with outreach activities Assists training of staff and volunteers Participates in departmental and library-wide training and activities, including technology, and safety training Provides excellent internal and external customer service Other duties as assigned Requirements Knowledge of and interest in children's and teens books and audiovisual materials Some knowledge of library procedures, methods, techniques Ability to perform routine clerical and record keeping tasks Strong commitment to public service Ability to work with library customers and staff in a friendly and efficient manner Excellent written and oral communication skills Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies Proficiency with workplace productivity software, including skills in Microsoft Office Suite Ability to maintain reliable attendance and regular schedule Ability to maintain a varied schedule, including day, evening, and weekend rotations Good vision and hearing to effectively engage with customers Manual dexterity to operate computer, phone, and maker space equipment Physical ability to regularly lift library materials weighing up to 40 lbs, and to push fully loaded carts of library materials and assist in event setup Satisfactory pre-employment background check Acceptable Experience and Training Bachelor degree required One year of supervisory or team leader experience preferred Public library experience preferred Customer service experience preferred Knowledge of Spanish and/or French is helpful Any combination of experience and education that provides the knowledge, skills, and abilities

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