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Library Customer Service Jobs in Dallas, TX (NOW HIRING)

City of Lancaster, TX

Library Manager

Lancaster, TX · On-site

$86K/yr

The successful candidate must have excellent communication, organizational, leadership, and customer service skills. Applicants should have experience with library operations, staff supervision ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Jobs in Dallas, TX

Library Customer Service information

See Dallas, TX salary details

$9

$18

$26

How much do library customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for library customer service in Dallas, TX is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
What cities near Dallas, TX are hiring for Library Customer Service jobs? Cities near Dallas, TX with the most Library Customer Service job openings:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Dallas, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,677 per year, or $18.6 per hour.
Library - Director

Library - Director

Library Systems & Services LLC

Farmers Branch, TX

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Description

The Library - Director I supports the LS&S mission, vision, and values through exceptional leadership and dedicated customer focus. The Library - Director I is responsible for ensuring contract requirements are met in a single-location library system. 


The Director will lead a team of library staff members who are committed to creating a thriving library in the heart of their community. The Library - Director I will be responsible for building a strong partnership with their local official(s) and managing the customer relationship. Library contract value up to 1 million dollars.



PRIMARY RESPONSIBILITES

  • Manages with integrity, honesty, and knowledge to promote the culture, values, and mission of LS&S and creates thriving libraries in the heart of our communities
  • Evaluate library environments and key operational indicators to identify problems, concerns, and opportunities for improvement
  • Reports regularly to the VP of Library Operations and meets weekly with VP via ZOOM on a set schedule
  • Coaches' library staff to help achieve operational goals
  • Monitors and manages staffing levels
  • Develops the library team to deliver excellent customer service and patron experiences
  • Evaluates and supports the performance of library staff
  • Implements action plans that meet operational and organizational objectives
  • Keeps current with library trends, issues, and technology as well as political, economic, and demographic issues that may affect library services and advanced programming
  • Plans and executes local, regional, and company initiatives to achieve both operational excellence and business results; follows up consistently to ensure accountability to plans
  • Utilizes existing tools and best practices to ensure effective library operations
  • Utilizes and helps Library staff utilize management information tools and analyzes financial reports and other library-related data (usage, demographics, trends, etc.) to identify and address library system trends and issues
  • Oversee the selection, acquisition, and processing of library materials to meet public needs within the structure of library selection policies and budgetary limitations
  • Responsible for the local management of the customer relationship (city/county officials, governing boards, library boards)
  • Regularly solicit client, other stakeholder, and patron feedback to understand client needs and the needs of the local community
  • Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations
  • Oversee the implementation of the human resources policies, procedures, and practices
  • Know, understand, and administer the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)
  • Follow all legal and policy requirements related to patron privacy and custodianship of patron records
  • Other duties as assigned

Requirements

  • MLIS degree is required
  • One to three years of supervisory experience preferred
  • Experience analyzing and applying financial reports and library-related data (usage, demographics, trends, etc.)
  • Basic knowledge of programming and financial management
  • Experience in a role that requires frequent interaction with patrons, fulfilling the requests of patrons, and responsibility for addressing patron issues, questions, and suggestions
  • The Library Director should demonstrate competence in all of the following:
  • Adaptability: Demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
  • Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
  • Creativity/Innovation: Develop new and unique ways to improve the operations of the library and to create new opportunities
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
  • Lead: Positively influence others to achieve results that are in the best interest of the organization
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization
  • Organize: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information, and activities
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment and the vision and values of the organization
  • Resilience - the ability to pivot in response to challenges, maintain flexibility, and regulate emotions to remain focused and effective in one's work.

Physical Requirements

  • Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
  • Occasionally lifting of items weighing up to twenty-five (25) pounds such as files, books, and other materials.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Tuition Assistance
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources
  • Salary range - $85,000 - $95,000

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