Library Customer Service Jobs in Texas (NOW HIRING)

Position Summary Under the supervision of a Library Services Supervisor; Performs a variety of paraprofessional technical/clerical duties including customer service, information and reference services; program planning, instruction, and outreach; basic directional and research inquiry assistance, instructs public in use of resources and equipment, creates and maintains bibliographic database; receives and processes materials; and book display maintenance. Provides functional and technical direction to library part-time staff and volunteers. Distinguishing Characteristics: Under general supervision, performs entry-level paraprofessional duties.

Employees at this level initially work under close supervision while performing duties and learning the procedures related to the assigned area of responsibility. Essential Functions Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Performs general and in-depth questioning to respond to information needs.

Uses search and retrieval techniques to locate subject and age-level appropriate print, audio-visual, and electronic materials. Understands, follows, interprets, and enforces library policies and procedures. Assures confidentiality of library customer account records.

Makerspace Technician: Assists makerspace librarian in daily operation and upkeep of the makerspace. Maintain library makerspace equipment, materials, and inventory. Instructs and assists makerspace users with use of equipment and software.

Creates and implements age-appropriate, educational and enrichment maker programming. Creates and performs outreach programs in the community. Design and create marketing materials such as displays, flyers, posters, and digital content to promote library resources, services, and programs.

Directs makerspace volunteers as needed. Performs all other related duties as assigned. Position Qualifications Education: Bachelor's Degree required.

Experience: Three (3) years of experience in a related field; previous library experience preferred. Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements. Licenses and Certifications: None.

Conditions of Employment: Must submit to and pass a pre-employment drug test. Must possess a valid State of Texas Driver's License Class "C" and good driving record as defined by City policy. Other Requirements: Must be available to work nights, weekends, and some split shifts as required.

Bilingual in Spanish is preferred. REQUIRED KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic library principles and practices and library materials organization, including Dewey Decimal Classification System; library research materials, resources, and techniques; customer service methods and techniques; a variety of office equipment, software, and applicable databases; and human behavior and performance. Makerspace Technician: Makerspace equipment and software, including but not limited to 3D printers, laser cutter, sewing machines, and design software.

Skilled in: Customer service; planning and project management; exercising initiative and independent judgment to make basic operational decisions and respond to various customer service needs using courtesy, persuasion and tact; graphic design; public speaking/performing; multi-tasking and adapting to changing environments; learning and utilizing new processes, procedures, software, and equipment; resolving customer complaints and concerns; interpreting, applying, and explaining rules, regulations, policies, and procedures; using standard office practices and automated systems; using personal computer including Microsoft Office or similar word processing programs, email, and the internet; providing reference materials; teaching individuals and groups; accepting responsibility for his/her actions; performing work accurately and thoroughly; following instructions, safety practices, and standard operating procedures in performing assigned tasks; communicating effectively, clearly, and concisely both orally and in writing; being punctual and attending work regularly; prioritizing workload and organizing time to meet deadlines; being punctual and attending work regularly; paying close attention to detail; and working effectively with people regardless of their race, sex, color, religion, national origin, age, disability, gender identity or expression, sexual orientation, veteran' s status, genetics, or job type. Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas, walking between work areas, and physically moving library materials, furniture, equipment, and other items is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. The City of Lewisville has reviewed this job description to ensure that essential functions and basic duties have been included. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities, which may be required.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Levels of positions within a class series are distinguished by the level of responsibility assumed, the complexity of duties assigned, the independence of action taken, the nature of the public contact made, and the impact and span of tasks performed.

This job description is not an employment agreement or contract. The City of Lewisville has the exclusive right to alter this job description at any time without notice. Work Hours Some days, evenings and every Saturday required.

20 hours per week.