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Library Customer Service Jobs in Texas (NOW HIRING)

City of Lubbock, TX

Part-Time Library Aide

Lubbock, TX · On-site

$9.89/hr

Provide excellent customer service; * Empty book drops; * Process, route, and reshelve returned ... Library organization and procedures; * Customer service best practices; * Variety of books and ...

City of Lubbock

Part-Time Library Aide

Lubbock, TX · On-site

$9.89/hr

Essential Functions Provide excellent customer service; Empty book drops; Process, route, and ... Library organization and procedures; Customer service best practices; Variety of books and library ...

Midland County

Library Specialist III

Midland, TX

$42K/yr

Provides welcoming customer service to all customers. Positively reflects Midland County Public Library's mission, vision, and values to staff and the public. Essential Duties and Responsibilities ...

Midland County, TX

Library Specialist III

Midland, TX · On-site

$42K/yr

Provides welcoming customer service to all customers. Positively reflects Midland County Public Library's mission, vision, and values to staff and the public. Essential Duties and Responsibilities ...

Tamus

Library Specialist II

College Station, TX · On-site

$17.25/hr

The Library Specialist II also manages renewals for subscriptions, standing orders, and ... Excellent communication and customer service skills. * Ability to move medium weight boxes, books ...

coctx

Library Supervisor- Youth Services

Carrollton, TX · On-site

... customer complaints; managing vendor relationships; supporting outreach and representing the ... Recruits, hires, trains and evaluates Youth Services volunteers. Works closely with other Library ...

coctx

Library Supervisor- Adult Services

Carrollton, TX · On-site

... customer complaints; managing vendor relationships; supporting outreach and representing the ... Recruits, hires, trains and evaluates Adult Services volunteers. Works closely with other Library ...

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How much do library customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for library customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
What cities in Texas are hiring for Library Customer Service jobs? Cities in Texas with the most Library Customer Service job openings:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.
Part-Time Library Aide

Part-Time Library Aide

City of Lubbock, TX

Lubbock, TX • On-site

$9.89/hr

Part-time

Posted 3 days ago

New

City Of Lubbock rating

8.0

Company rating: 8.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

297th of 691 rated public administrative organizations

Job description

Salary: $9.89 Hourly
Location : Mahon Library, Lubbock, TX
Job Type: Part-Time
Job Number: PT795-5214
Department: Municipal Libraries
Division: 5214 - Mahon Library
Opening Date: 07/11/2026
Closing Date: 7/24/2026 5:00 PM Central
Summary
Performs job duties in a way that promotes a positive image of the City organization and the department; demonstrates effective interpersonal skills and delivers exemplary customer service; processes returned materials and reshelves them.
Essential Functions
  • Provide excellent customer service;
  • Empty book drops;
  • Process, route, and reshelve returned books;
  • Assist at circulation desk;
  • Maintain shelves;
  • Perform related duties as required.

Qualifications
Graduation from high school or equivalent or any combination of education and experience that provides the following:
Knowledge and Abilities
Knowledge of:
  • Library organization and procedures;
  • Customer service best practices;
  • Variety of books and library materials.
Ability to:
  • Charge and discharge materials, assess and collect fines/fees, and perform similar tasks related to the circulation function;
  • Promote library services and public relations;
  • Use a computer, telephone, cash register, book carts, and sensitizing machine.
  • Ability to alphabetize and shelve books in proper location;
  • Use correct grammar and perform arithmetic calculations;
  • Perform detailed routines at a high rate of accuracy

Physical Requirements
  • Frequently lift and carry up to 10 pounds;
  • Occasionally lift and carry up to 25 pounds;
  • Push and pull object in order to shelve materials and push the book cart;
  • Frequently climb step ladders or stairs;
  • Frequently twist, bend, kneel and crouch in order to shelve books;
  • Continuously reach above, at and below shoulder height.

Part-time employees who have at least six (6) months continuous employment may be paid for all holidays except the Veterans Day floating holiday. Part-time employees are not eligible for the Veteran's Day floating holiday because City offices are not closed on that day. The number of hours granted these employees as holiday pay is based on the average number of hours normally worked in a day.
The City designates the eleven (11) following dates as holidays to be observed with pay:
New Year's Day - January 1
Martin Luther King Day - Third Monday in January
Good Friday - Friday before Easter
Memorial Day - Last Monday in May
Independence Day - July 4
Labor Day - First Monday of September
Veterans Day - November 11 (Floating Holiday)
Thanksgiving Day - Fourth Thursday in November
Friday after Thanksgiving (Fourth Friday in November)
Christmas Eve - December 24
Christmas Day - December 25

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