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Library Customer Service Jobs in Texas (NOW HIRING)

City of Canyon TX

Part Time Library Aide

Canyon, TX · On-site

$12/hr

Customer service - must maintain a professional demeanor with patrons * Organization * Filing ... Work in a team setting and work collaboratively with other library staff to provide support to ...

City of Canyon TX

Part Time Library Aide

Canyon, TX · On-site

$12/hr

Customer service - must maintain a professional demeanor with patrons * Organization * Filing ... Work in a team setting and work collaboratively with other library staff to provide support to ...

Midland College

PT LIBRARY ASSISTANT (Pool)

Midland, TX · On-site

$11/hr

Customer service experience * Good communication skills in verbal, digital, and written form ... Prior library job experience * Knowledge of the research process * Proficiency with common library ...

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$9

$17

$25

How much do library customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for library customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
What cities in Texas are hiring for Library Customer Service jobs? Cities in Texas with the most Library Customer Service job openings:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.
North Branch - Library Page I - North Branch - PT

North Branch - Library Page I - North Branch - PT

City of Abilene

Abilene, TX • On-site

$11.65 - $13.98/hr

Part-time

Re-posted 2 days ago

City Of Abilene (Texas) rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

580th of 691 rated public administrative organizations

Job description

GENERAL DESCRIPTION
Under the direct supervision of the Librarian II - Branch Manager - North Branch, this position provides prompt and friendly customer service to all library customers; shelves returned library materials; ensures that items are housed in the correct order, and assists the circulation team with checking circulation materials in and out.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Shelves materials accurately and straightens the collection while also having a strong attention to detail.
Shelf-reads the collection while helping to create and maintain displays.
Straightens and maintains attractiveness in the public area for tables and seating.
Checks in and out library materials at the circulation desk as needed.
Directs patrons needing assistance to appropriate staff in a friendly, helpful manner using excellent customer service skills.
Follows routine procedures without direct supervision and reports problems to supervisor.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Purposes and use of libraries.
Library services and locations within the library.
Skill to:
Use a personal computer.
Operate circulation and public catalog automation system.
Interact tactfully and courteously with the public in a friendly and efficient manner.
Effectively organize and multi-task.
Ability to:
Complete work duties independently, without direct supervision.
Quickly learn and perform routine library functions and procedures accurately.
Operate circulation and public catalog automation system.
Communicate effectively orally with the general public, supervisors and co-workers.
Arrange circulation materials in numerical and alphabetical order.
Follow instructions and learn to use the computerized circulation system.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Six months of experience in a customer service position is preferred.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
None required.
Special Requirements:
Essential duties require the following physical skills and work environment:
With or without accommodation, ability to move a loaded cart weighing up to 150 pounds.
Must be able to work evenings and weekends and maintain regular, reliable attendance.
With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:
___ Sedentary - lifting of no more than 10 pounds
___ Light - lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium - lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy - lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 - 70% of the time)
M = Moderate (60 - 30% of the time)
I = Infrequent (20 - 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_E_ Lifting
_M Carrying
_E_ Pushing/Pulling
_M Overhead Work
_I_ Fine Dexterity
_E Kneeling
_E_ Crouching
_M_ Crawling
_E Bending
_E Twisting
_I_ Climbing
_I_ Balancing
_E Vision
_M_ Hearing
_M_ Talking
___ Other:

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