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Library Customer Service Jobs in Queens, NY (NOW HIRING)

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Library Customer Service information

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$10

$19

$28

How much do library customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for library customer service in Queens, NY is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is a library customer service?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

What are the key skills and qualifications needed to thrive as a library customer service professional?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.

What are some typical challenges faced by library customer service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

Can you get a job at a library with no experience?

Library customer service positions often do not require prior experience, as employers typically provide on-the-job training. Having good communication skills, a friendly attitude, and basic computer knowledge can help you qualify for entry-level roles such as library assistants or clerks.
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Queens, NY as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,797 per year, or $19.6 per hour.

Business Librarian - Central

Queens Public Library

Manhattan, NY • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation serving 66 locations.

Job Description

Under the direct supervision of the Information Access Services Assistant Manager of Central Library, the Business Librarian will provide library services and support to businesses, entrepreneurs, and patrons in the community. The Business Librarian will help increase and sustain local business support and services by developing and maintaining partnerships with Minority-owned and Women-owned Business Enterprises (MWBE), community business leaders, Chambers of Commerce, Better Business Bureau, business development centers and other business organizations. In partnership with other Adult Services Librarians, the Business Librarian will provide timely reference services, excellent reader's advisory and library instruction, innovative and creative programming & outreach, and effective collection development that meet the needs of the diverse and changing populations of Queens.

The Business Librarian will research and recommend business programs, classes, and workshops, and participate in outreach events to enhance the Library's relationship with and library services to the business community. The successful candidate will also develop, improve the business collection, teach and develop classes on business databases, and other courses and provide reference and readers’ advisory service on the Adult Services reference desk. Provides excellent customer and library service to the diverse communities of Queens.

Major Responsibilities
  • Performs excellent internal and external customer service and library service in response to the information needs of the Library’s users and the overall community with a focus on services to the business community.
  • Assists customers in locating information and resources that meet their needs.
  • Provides instructional assistance in the use of library-supported technologies and resources, including instruction in using new and emerging devices and digital resources.
  • Manages, monitors and promotes high-quality, responsive business collections to ensure they are current, accurate, and relevant. Creates visual displays and informational brochures for library customers.
  • Reviews and selects general reading and reference resources in a variety of formats, including print, audiovisual and electronic to support Central Library’s business collections.
  • Conducts one on one information sessions with customers through appointments to assist with business resources.
  • Organizes, coordinates and presents events, programs and instruction to library customers, including use of demographic tools, business development programs, and instruction in effective search strategies for using information resources.
  • Promotes library services and programs through outreach with communities and business organizations.
  • Participates in community outreach projects and activities, and keeps informed of community needs.
  • Coordinates programs and activities with other Queens Public Library departments, primarily with Job Business Academy.
  • May perform one or more of the following duties: compiles bibliographies and develops library user guides both in print and electronic formats.
  • Submits incident reports as directed.
  • Participates in training as required.
  • Performs other duties as assigned.

The schedule for this position will include Saturdays and evenings.

Required Education, Certifications And Experience
  • MLS/MLIS degree from an ALA-accredited library school.
  • New York State Public Librarian’s Certificate.
  • At least one year of experience in business reference services or equivalent combination of education/training and experience.
  • Effective oral and written communication skills to provide group and one-on-one instruction.
  • Excellent organizational and time management skills.
  • Excellent working knowledge of Windows, Microsoft Office Suite, Mac computers, Google Office Suite, social media, e-readers and tablet technology.
  • Demonstrated proficiency in current and emerging technologies and their applications.
  • Demonstrated proficiency of search skills using paper and electronic business resources.
  • Commitment to excellent customer service to diverse communities.
  • Demonstrated ability to develop and execute projects.
  • Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements.
  • Strong organizational and management skills and ability to multi-task.

This is a union position, represented by District Council 37. The starting annual salary is $68,622.00. The Queens Public Library is an Equal Opportunity Employer

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