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Library Customer Service Jobs in New Jersey (NOW HIRING)

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Library Customer Service information

What is a library customer service?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

What are the key skills and qualifications needed to thrive as a library customer service professional?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.

What are some typical challenges faced by library customer service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

Can you get a job at a library with no experience?

Library customer service positions often do not require prior experience, as employers typically provide on-the-job training. Having good communication skills, a friendly attitude, and basic computer knowledge can help you qualify for entry-level roles such as library assistants or clerks.
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Library Assistant, Campbell Library

Glassboro, NJ • On-site

Rowan University
Colleges, Universities, and Professional Schools • 5 - 10K employees

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

69th of 623 rated colleges and universities

People enjoy working here

Good employer

Recommended by parents

Learn more about Rowan Universityexternal

Full-time

Medical, Dental, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Library Assistant, Campbell Library

Apply now Job no: 501700
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Library

Campbell Library
Public Services
CWA Library Assistant (multiple openings)
 
Position Summary
 
Contributes to all areas of Campbell Library Public Services, including the In-person Service Point, Virtual Service Point, Exhibits planning, Lending/Borrowing, and tabling/outreach at events across campus.
 
Provides exemplary customer service in all interactions with patrons, upholds building procedures and policies, including opening/closing routines and emergency protocols. Assists with stack maintenance, including shelving library materials, examining the collection for book condition, and shifting/inventorying the collection. Other duties as assigned.
 
Responsibilities
  • Assists with the fulfillment of lending and borrowing requests via Interlibrary Loan systems
  • Staffs the In-person & Virtual Service Points as assigned, providing exemplary customer service to all patrons in all modalities
  • Follows building procedures for opening/closing, entrance policies, and emergency protocols
  • Staffs tabling/outreach events across campus, representing Campbell Library's services and collections
  • Shifts and maintains physical collections throughout Campbell Library
  • Provides tours of library facilities
  • Assists in the preparation of library materials for display, exhibits, and library programs
  • Collaborates on broad Campbell Library projects to support other departments as needed
  • Participates in the gathering of usage information
  • Contributes to the planning of library events and activities
  • Conveys unmet patron needs, emerging trends, and new ideas to their supervisor, ensuring they have the insight needed to make informed decisions and anticipate future needs

Required Qualifications 

  • High School Diploma

Preferred Qualifications

  • At least 2 years of library experience in a public services capacity
  • Understanding of common academic library collections
  • Experience with key library systems and software (e.g. Alma, ServiceNow, Illiad, ReShare)
  • Experience with common productivity software (e.g. Microsoft Office Suite, Google Suite)
  • Experience working with a wide variety of collaborators on projects
  • Ability to engage with all members of a diverse community in-person and through writing
  • Ability to manage multiple projects, prioritizing work, and meet deadlines both independently and as part of a team, often with frequent service need interruptions
  • Ability to follow, implement, and enforce a broad range of policies, procedures, and local practices
  • Experience designing and mounting exhibits
  • Excellent communication and presentation skills

Note

  • This position may require evening, late-night hours, and/or weekend hours
  • This position's working days may change throughout the academic calendar
  • This position may require participation in campus events and outreach activities outside typical working hours

Typical Work Hours

  • Please note that the currently listed shifts are subject to change to meet the operational needs of the department
  • Sunday 10am - 5:30pm ; Monday - Thursday 7am - 2:30pm
  • Tuesday-Thursday 5pm - 12:15am ; Friday 1pm - 8:15pm ; Saturday 10am - 7:15pm

Salary & Benefits

  • In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is CWA: Range 9, Step 2 ($41,070) to Step 4 ($44,494).
  • For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents). 

 For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/  

Note

  • Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
  • Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
  • Please note that this position is subject to the NJ First Act, requiring public employees to establish residency in the State of New Jersey. See N.J.S.A. 52:14-7 (L. 2011, Chapter 70) for further information.
  • Only completed online applications submitted on or before the posted deadline will be considered.

SAME APPLICANTS: If you are applying under the NJ "SAME" program, your supporting documents (Schedule A or B letter), must be submitted with your application by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email: SAME@csc.nj.gov , or call CSC at (833)691-0404.

Advertised: Aug 5 2026 Eastern Daylight Time
Applications close: Aug 19 2026 11:55 PM Eastern Daylight Time

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