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Library Customer Service Jobs (NOW HIRING)

NCW Libraries

Library Assistant

Curlew, WA · On-site

$17.99/hr

Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the ...

City of Rio Rancho

Library Assistant AF

Dona Ana, NM · On-site

Library Assistant The Library Assistant is responsible for Library customer service including: assisting with programs, assisting patrons with the public computers, providing directional support for ...

City of Rio Rancho

Library Assistant AF

Rio Rancho, NM · On-site

$15.59 - $19.49/hr

Position Summary The Library Assistant is responsible for Library customer service including: assisting with programs, assisting patrons with the public computers, providing directional support for ...

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How much do library customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for library customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
More about Library Customer Service jobs
What cities are hiring for Library Customer Service jobs? Cities with the most Library Customer Service job openings:
What are the most commonly searched types of Library Customer Service jobs? The most popular types of Library Customer Service jobs are:
What states have the most Library Customer Service jobs? States with the most job openings for Library Customer Service jobs include:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Library Assistant

Library Assistant

NCW Libraries

Curlew, WA • On-site

$17.99/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title:Library Assistant
Position Type:Non-regular, (Substitute)
Hours: On-Call (Flexible to work evening and weekends)

Limited to69 hoursper month
Wage:$17.99 per hour
Bargaining Unit:Not represented
Benefits:WA State paid sick leave accruals only

Position Summary
Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.

Essential Duties & Responsibilities

  • Provides prompt, courteous support to internal and external customers.
  • Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
  • Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
  • Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
  • Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
  • Models professionalism for colleagues and promotes a positive organizational culture by word and example.
  • Organizes, arranges, and shelves materials as needed.
  • Assists in library opening and closing procedures.
  • Manages difficult patron situations in a calm, professional manner.
  • Promotes teamwork, collaboration, and inclusion.
  • Stays abreast of library policy and procedure.
  • Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
  • Resolves patron complaints or challenges.
  • Issues library cards.
  • Prioritizes the learning of new technologies.
  • Other duties as assigned.

Required Qualifications:
Education & Experience

  • High School Diploma or GED
  • Customer Service Experience

Ability to

  • Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
  • Ability to exercise initiative and independent judgement and to work independently or as part of a team.
  • Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
  • Ability to effectively communicate with staff and patrons.

Knowledge of

  • General knowledge of office procedures, equipment and record keeping.
  • General knowledge of library policies and
  • General knowledge of and interest in books and reader interest levels.
  • General knowledge of library circulation
  • Strong written and oral communication skills.
  • Strong comfort level with basic computer and technological

Work Environment & Physical Demands

  • Normally seated, standing or walking at will.
  • Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
  • Keyboarding and working at a computer monitor for extended periods required.
  • Phone usage, reading, speaking, and listening.
  • Interaction with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
  • The noise level in the work environment is usually moderate.

Special Requirements

  • Fluency in English and Spanish preferred.
  • Must pass and maintain a criminal background check.
  • Must sign up for direct deposit, if not already using direct deposit.
  • Must pass two NorthStar Digital Literacy assessments (print the completion certificate, candidates may take it more than once)https://www.digitalliteracyassessment.org/#take-assessment
    • Basic Communication Skills
    • Internet Basics

Equal Opportunity Employer:
NCW Librariesis an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all walks of life and are committed to supporting diverse talent. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation during the application process due to a disability, please contact us atHR@ncwlibraries.org.


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