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Library Customer Service Jobs in Georgia (NOW HIRING)

Georgia Tech

Library Student Assistant

Atlanta, GA · On-site

Responsibilities Customer Service & Circulation Support * Provide courteous, helpful assistance to library users * Check library materials and equipment in and out using the library system * Answer ...

DeKalb County

Library Specialist, Senior

Decatur, GA

$20.45 - $32.93/hr

The purpose of this classification is to perform routine clerical functions and customer service work in support of library operations and services, oversee circulation department activities, and ...

DeKalb County

Library Specialist, Senior

Decatur, GA · On-site

$20.45 - $32.93/hr

The purpose of this classification is to perform routine clerical functions and customer service work in support of library operations and services, oversee circulation department activities, and ...

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How much do library customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for library customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Library Customer Service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

Can you work at a library without being a librarian?

Library customer service positions typically do not require a librarian certification and are open to individuals with customer service skills and a high school diploma or equivalent. These roles involve assisting patrons, managing checkouts, and maintaining the library environment, often requiring familiarity with library systems and good communication skills.

What is customer service in a library?

Customer service in a library involves assisting patrons with locating materials, answering questions, and providing information about library services. Library staff, including those in customer service roles, use communication skills and knowledge of the library's resources to ensure a positive experience for visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

What is a Library Customer Service job?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

Is working at a library customer service?

Library customer service jobs involve assisting patrons with checking out materials, answering questions, and providing information about library resources. These roles typically require good communication skills, familiarity with library systems, and often involve working during regular library hours in a public or academic library setting.

What are the key skills and qualifications needed to thrive as a Library Customer Service professional, and why are they important?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.
What are the most commonly searched types of Library Customer Service jobs in Georgia? The most popular types of Library Customer Service jobs in Georgia are:
Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Georgia as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.
Library Team Associate I

Library Team Associate I

Georgia State University

Decatur, GA • On-site

$17.12/hr

Part-time

Posted 14 days ago

Georgia State University rating

7.6

Company rating: 7.6 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

248th of 546 rated colleges and universities

Job description

Description:
Library Team Associate I
Part-time (20 hours a week)
Georgia State University
University Library
Decatur
Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.
The University Library is seeking to hire a Library Team Associate I on a part - time basis (20 hours a week)at our Decatur campus
The scope of the responsibilities will include these essential duties but is not limited to the following:
  • Assist in the daily operation of the library's primary service point, including serving as primary coverage.
  • Complete basic circulation functions such as charging, discharging, and renewing library materials on Alma platform.
  • Answer patron questions in person or by phone regarding library services, resources, and general campus queries.
  • Perform regular walk-throughs throughout the shift to periodically assess and address library operation issues, including supply replenishment, noise, trash, patron behavior/disruption, facilities, study room occupancy, and technology.
  • Explain and enforce library policies and procedures.
  • Assist patrons with placing and/or receiving library inter-campus loans, GIL Express, and ILL requests.
  • Processes daily incoming/outgoing mail, which includes fulfilling call slip requests via inter-campus, ARCHE, and Stat mail.
  • Assist with larger-scale library projects and events, including space and collection management and campus programming.
  • Other duties assigned.

Disclaimer:
This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.
As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.
Qualifications:
Minimum Hiring Qualifications
  • High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience

Preferred Hiring Qualifications
  • Recent experience in a college or university.
  • Familiarity with the use of computers.
  • Knowledge of library circulation processes in an automated environment.

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