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Library Customer Service Jobs in Georgia (NOW HIRING)

Robert W. Woodruff Library

Security Services Officer

Atlanta, GA · On-site

$15.50 - $18.25/hr

  • Retirement

  • PTO

Provides first response to Library customer service including, but not limited to, handling patron service requests and providing building directional layout. * Make routine rounds of the building ...

LIVE OAK PUBLIC LIBRARIES

Library Assistant

Savannah, GA · On-site

$15/hr

Islands Library 50 Johnny Mercer Blvd Savannah GA 31410 Pay Grade: 106 ($15.00 per hour) FLSA ... Requires a high school diploma or equivalent; and six (6) months of customer service experience; or ...

DeKalb County

Library Specialist

Decatur, GA · On-site

$18.59 - $29.93/hr

Provides professional and courteous customer service to Library patrons and the public; greets visitors and directs to areas of library; provides assistance and information related to library ...

New

DeKalb County

Library Specialist

Decatur, GA

$18.59 - $29.93/hr

Provides professional and courteous customer service to Library patrons and the public; greets visitors and directs to areas of library; provides assistance and information related to library ...

New

Fulton County

LIBRARY ASSOCIATE

Atlanta, GA · On-site

$42K/yr

Provides customer service to patrons and the public: greets visitors and directs to areas of library; provides assistance and information related to library services, fees, procedures, voter ...

DeKalb County

Library Specialist, Senior

Decatur, GA

$20.45 - $32.93/hr

The purpose of this classification is to perform routine clerical functions and customer service work in support of library operations and services, oversee circulation department activities, and ...

DeKalb County

Library Specialist, Senior

Decatur, GA · On-site

$20.45 - $32.93/hr

The purpose of this classification is to perform routine clerical functions and customer service work in support of library operations and services, oversee circulation department activities, and ...

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Library Customer Service information

See Georgia salary details

$8

$15

$22

How much do library customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for library customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a library customer service?

A Library Customer Service job involves assisting library patrons with their informational, borrowing, and technical needs. Employees in this role help visitors locate books and resources, check materials in and out, answer questions about the library's services, and provide general support such as issuing library cards or troubleshooting catalog systems. They play a key role in creating a welcoming and helpful environment for all library users.

What are the key skills and qualifications needed to thrive as a library customer service professional?

To thrive in Library Customer Service, you need strong organizational skills, familiarity with library systems, and at least a high school diploma or equivalent. Experience with integrated library systems (ILS), cataloging software, and basic computer applications is often required. Exceptional communication, patience, and problem-solving abilities help staff effectively assist diverse patrons and foster a welcoming environment. These skills ensure efficient library operations, positive user experiences, and strong community engagement.

What are some typical challenges faced by library customer service staff and how can they be addressed?

Library Customer Service staff often encounter challenges such as assisting patrons with diverse needs, managing busy periods, and resolving conflicts or misunderstandings over library policies. Staying patient, practicing active listening, and maintaining up-to-date knowledge of library resources can help address these issues effectively. Additionally, teamwork and clear communication with colleagues are crucial for smoothly handling high-traffic times and providing consistent, high-quality service to all visitors.

What is the difference between Library Customer Service vs Library Assistant?

AspectLibrary Customer ServiceLibrary Assistant
Primary RoleAssist patrons with inquiries, provide information, and ensure a positive library experienceSupport library operations, manage materials, and assist with shelving and cataloging
Required SkillsCustomer service, communication, problem-solvingOrganizational skills, attention to detail, basic technical skills
Work EnvironmentPublic-facing, customer interaction-focusedBack-end and front-end library tasks, often in a team setting
Common EmployerPublic and academic librariesPublic, academic, and special libraries

Library Customer Service roles focus on direct patron interaction and providing assistance, while Library Assistants support daily library operations and management tasks. Both roles often require similar skills and work in comparable environments, but their primary responsibilities differ.

Can you get a job at a library with no experience?

Library customer service positions often do not require prior experience, as employers typically provide on-the-job training. Having good communication skills, a friendly attitude, and basic computer knowledge can help you qualify for entry-level roles such as library assistants or clerks.

What are the most commonly searched types of Library Customer Service jobs in Georgia?

The most popular types of Library Customer Service jobs in Georgia are:

Library Customer Service jobs near you
Infographic showing various Library Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Security Services Officer

Robert W. Woodruff Library

Atlanta, GA • On-site

$15.50 - $18.25/hr

Other

Retirement, PTO

Posted 13 days ago

Job description

Security Services Officer

The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Security Services Officer. The Security Services Officer will patrol the building, parking lots and grounds to ensure security and prevent damage to or loss of company and employee property. She/he will also assist in securing the safety of the Library's property, patrons, visitors, and staff.

The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher learning that comprise the world's largest consortium of Historically Black Colleges & Universities (HBCUs) - Clark Atlanta University, Morehouse College, and Spelman College. Our staff is diverse and represents many nations, background, and perspectives, yet we all work together to meet the needs of our students, faculty, and other stakeholders. We are an organization of transformation and growth, which means significant opportunities exist for talented and energetic individuals.

What We Offer Our Employees

  • Competitive Pay and Benefits Package
  • Generous Paid Time Off for both Full-Time & Part-Time Employees
  • 403(b) Retirement Plan with Company Match for employees contributing between 3 – 7%.
  • 13 Paid Holidays Per Year
  • Supportive Work Environment
  • Opportunities for Advancement & Career Development
  • Employee Assistance Program (EAP)
  • Employee Discount Program

What We Require for the Security Services Officer Role:

  • Highschool diploma/GED or vocational school diploma
  • Minimum of two (2) years of experience in security
  • Ability to pass a criminal background and drug screen.
  • Excellent customer service and interpersonal skills
  • Ability to sit, stand, and walk for extended periods; running may be required to address and report emergency incidents.
  • Flexibility to work evenings, overnight, and weekends as required.
  • Good verbal and written communication skills

Preferred Experience & Credentials:

  • Military or law enforcement experience

Key Job Responsibilities:

  • Provides first response to Library customer service including, but not limited to, handling patron service requests and providing building directional layout.
  • Make routine rounds of the building and grounds by vehicle or walking.
  • Responds to building alarm notices.
  • Monitor all entrances during the arrival and departure of employees at main shift changes.

The Atlanta University Center (AUC) Robert W. Woodruff Library is a place where forward-thinking and innovative employees work and collaborate. If you wish to become part of our talented group, please apply today!

The Robert W. Woodruff Library is an Equal Opportunity Employer.

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