Library Customer Service Assistant Jobs in Portland, OR

The City of Tualatin is currently recruiting for on-call Public Services Assistants. The position generally works 19 or fewer hours per week. Applicants with flexible and available schedules are preferred. Are you outgoing, enthusiastic, and charismatic with a desire to connect others to the amazing resources available at our Tualatin Library? This may be the position for you. Our Public Services Assistant (on-call) position will interact with library patrons as part of a collaborative team, assisting them in accessing relevant and dynamic library services, programs, and materials. Sound interesting? Check out the essential duties, responsibilities and qualifications below. If you are qualified and ready to join as a team member of our hard-working group of professionals, then we want to hear from you!

Responds to requests for information on basic reference subjects, including formulating and processing online search requests. Assists patrons in locating and obtaining materials and information. Instructs patrons, formally and one-on-one, in the use of library resources. Assists patrons in the use of computers and related technology. Provides limited technical and troubleshooting support for library computers and other technologies. Provides readers' advisory services to patrons of all ages for all formats, interests, and abilities verbally and through electronic and print formats. Monitors patron behavior and ensures positive and harmonious interaction of relationships amongst patrons and library staff. Assists in the overall security of the library and its premises. In coordination with appropriate Public Services staff, assists with programs and activities. Understands emergency procedures and is able to act accordingly. Is able to assist regular staff with opening and closing the library. Supervision: Supervision of other employees is not a responsibility of this position. May direct the activities of temporary staff and volunteers, and assist with their training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer Skills: Ability to operate a personal computer. Knowledge of current software applications related to the functions and operations of a public library. Working knowledge of productivity software, internet services and social media. Ability to troubleshoot minor computer and equipment problems. Language Skills: Ability to communicate effectively in English in oral and written form. The ability to speak Spanish is preferred. Ability to respond to inquiries from patrons. Ability to write correspondence and reports that conform to a prescribed style and format. Ability to give instructions on the use of catalogs, indexes, research tools, databases and reference materials. Other Skills and Abilities: Knowledge of the mechanics of library operation, or ability to acquire that knowledge through training. Knowledge of modern office practices and procedures including computer skills. Ability to learn new tasks. Reasoning Ability: Ability to respond effectively and tactfully to common inquiries or complaints from patrons, other agencies, or members of the library and city staff. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to organize and prioritize multiple tasks and duties. Ability to serve the public in a friendly yet businesslike manner and to maintain effective working relationships with other employees. Technical Skills: Basic knowledge of library science theory and practice. Ability to organize, file and maintain accurate records. Certificates, Licenses, Registrations: Possession of, or ability to obtain possession of, a valid Oregon driver's license. CPR/AED/SFA certified, or ability to obtain such training within the time frame determined by management. EDUCATION and/or EXPERIENCE: Graduation from a four-year college or university with a minimum of two years related experience working in a public library which ensures basic knowledge of public library philosophy, practices and procedures, current trends in library services, popular literature, and children's literature, as well as basic reference materials and resources. Bilingual speaking ability is highly desirable. Any satisfactory equivalent combination of education, experience and training which ensures the ability to perform the work may substitute for the above qualifications. Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently sit, stoop and/or bend, reach forward with hands and arms and grasp. The employee is occasionally required to stand, walk, kneel, squat or crouch, twist, reach overhead, pinch and employ finger manipulation. The employee is rarely required to drive, use foot manipulation, and balance. The employee must frequently lift up to 10 pounds, occasionally lift up to 30 pounds, and rarely lift up to 40 pounds. The employee is occasionally required to push/pull up to 20 pounds. The employee is required to occasionally carry items weighing up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to distinguish numbers and characters on an electronic screen. Must be able to efficiently use a computer keyboard and mouse. Duties of this position are usually performed in an indoor environment, involving heavy public contact, frequent interruption, with a usually moderate noise level. Duties of this position require a willingness to work nights, weekends, and holidays.

HOW TO APPLY: Are you qualified and up to the challenge? Great! We would love to hear from you. All applications must be submitted through our online application system. The City of Tualatin is an equal opportunity employer. Veterans and minorities are encouraged to apply.