ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Columbus, OH

Biz Voice Boost

Customer Service Assistant

Columbus, OH · On-site

$16 - $22.25/hr

We are looking for a friendly and dependable Customer Service Assistant to ensure a positive and seamless customer experience. Key Responsibilities: * Respond to customer inquiries and resolve ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16.25 - $22.50/hr

Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer Service Supervisor, the primary ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16/hr

Job Type Part-time Description Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer ...

SourcePoint

Customer Service Assistant

Delaware, OH · On-site

$16/hr

Job Type Part-time Description Customer Service Assistant Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) position Summary: Working under the supervision of the Customer ...

TRC Talent Solutions

CUSTOMER SERVICE ASSISTANT

Columbus, OH · On-site

$16.75 - $23/hr

CUSTOMER SERVICE ASSISTANT JOB DUTIES: Greets applicants, recipients, and visitors and provide necessary linkage with appropriate center staff. Accepts required verifications from customers and ...

Ohio Jobs

Customer Service Assistant 2

Columbus, OH · On-site

$23.65/hr

Customer Service Assistant 2 Organization: Unemployment Compensation Review Commission Agency Contact Name and Information: Gina King Unposting Date: Aug 22, 2026, 3:59:00 AM Work Location: Franklin ...

Phenom People

Customer Service Assistant 2

Columbus, OH · On-site

$16 - $22.25/hr

Customer Service Assistant 2 Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens. What You'll ...

next page

Showing results 1-20

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Columbus, OH

Library Customer Service Assistant information

See Columbus, OH salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for library customer service assistant in Columbus, OH is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.07 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Columbus, OH?

For Library Customer Service Assistant jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Columbus, OH look for?

The top searched job categories for Library Customer Service Assistant jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Library Customer Service Assistant jobs?

Cities near Columbus, OH with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Columbus, OH as of August 2026, with employment types broken down into 66% Full Time, 28% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,231 per year, or $19.3 per hour.

Library Associate

Grandview Heights Public Library

Columbus, OH • On-site

$15.61/hr

Other

Retirement, PTO

Posted 10 days ago

Job description

Library Associate

Classification: Support Staff III

Department: Patron Services (Adult & Youth)

Hours: 20 hours (includes daytime, some evening and weekend hours; including every third weekend)

Pay: $15.61

Benefits: Paid vacation days, paid sick, 12 paid holidays, bereavement, and parental leave; OPERS retirement (library pays 14% and employee pays 10%), Deferred Compensation enrollment optional.

Reporting Relationship: Patron Services Manager

Purpose: Provides excellent customer service to patrons of all ages including circulation services, reader's advisory, research, and technology assistance.

Duties & Responsibilities:

Patron Account Assistance

  • Circulation duties – charges and discharges materials, renews items, places reserves, handles patron financial transactions, processes new patron registrations
  • Answers questions regarding patron accounts in person, by telephone and email
  • Locates library materials to fill patron requests.

Basic Reference Assistance

  • Provides basic reference service in person, by telephone, and via email
  • Provides assistance and makes library material recommendations in person and over the phone
  • Helps patrons utilize other library services (meeting room reservations, voter registration, etc.)
  • Provides assistance with the library's digital resources

Technology Assistance

  • Provides assistance with technology including, but not limited to computers, Microsoft Office applications, eReaders, tablets, smartphones, copiers, microfilm, scanners, and gaming systems
  • Provides assistance with library's online catalog (including mobile catalog)
  • Remains proficient with all library-related technology changes

Other Duties

  • Participates in training opportunities
  • Follows library policies and procedures
  • Reports maintenance and safety issues to supervisor, Maintenance Technician, or Administration
  • Runs reports and notices in the library's automation system
  • May be asked to assist with one or more of the following:
    • Preparing bibliographies, suggested book lists, and pathfinders
    • Library programming or presentations
    • Staff training
    • Opening and closing the library
    • Marketing materials through displays, bulletin boards, and booklists
    • Other projects as assigned
    • Collection development (selection, inventory, weeding, copy cataloging, etc.)
    • Patron outreach
    • Shelve materials and empty the book drop

Knowledge, Skills and Abilities:

  • Ability to work independently and in a team environment
  • Outstanding customer service skills
  • Effective interpersonal skills, including the ability to communicate clearly in verbal and written English
  • Proficient in the use of Windows-based computer programs; word processing, spreadsheet, and electronic database programs
  • Strong keyboarding skills
  • Comfortable with a variety of technology, such as smart phones, tablets, eReaders
  • Ability to exercise discretion and sound judgment

Education and Experience: Required

  • High school diploma or equivalent
  • Occasional travel, valid Ohio driver's license, and proof of insurance required
  • Customer service experience

Preferred

  • Bachelor's degree
  • Experience working with a variety of ages
  • Public library customer service experience

Physical Requirements:

  • Considerable mobility including, but not limited to, extensive periods of standing, walking, bending, sitting, lifting weights of up to 50 pounds, and pushing full book carts or containers
  • Manual dexterity sufficient to perform general typing and computer skills
  • Calm and focused handling of interruptions and distractions
  • Periodic intense concentration and sustained viewing of a computer monitor

This position description is not intended to be a complete list of all responsibilities, skills, or working conditions associated with this position and is subject to review and change at any time in accordance with the needs of Grandview Heights Public Library.

Apply