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It Desktop Support Technician Jobs (NOW HIRING)

Gaylor Electric

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

gaylor

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years ...

K-Tek Resourcing

Be Seen First

IT Desktop Support Technician

Oklahoma City, OK · On-site

$20 - $23/hr

Desktop Support Location: Oklahoma City, Oklahoma Mode : Contract (6+ Months) - Onsite - Day Note :- Candidate needs to go Midland, TX for first 2 weeks for training, expanses will be reimbursed. Job ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Job Summary The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, and related technology systems. This role ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, software, and related technology systems. This role ...

Integrated Resources INC

IT Desktop Support

Hickory, NC · On-site

Position-Technician (IT) Desktop Support Location-Hickory, North Carolina, USA Duration- 12 Months Responsibilities- Non-Exempt Role Purpose: This role performs technical duties and activities within ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

The IT Support Specialist would also serve as an escalation point for the IT Desktop Support Technician only after the IT Desktop Support Technicians have exhausted all resources at hand to resolve ...

Propetroservices

Desktop Support Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Job Summary The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues ...

Bank of Hawaii

Manager IT Desktop Support I/II

Honolulu, HI · On-site

$61K - $148K/yr

Minimum of 6 years of experience related to and responsibility for IT desktop support management ... Minimum 1 - 2 years of experience managing teams of desktop support technicians and/or minimum of ...

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IT Desktop Support Technician information

See salary details

$10

$24

$38

How much do it desktop support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

What does an IT desktop support technician do?

An IT desktop support technician provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and peripherals. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may also assist with user account management and security protocols.
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IT Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support

Gaylor Electric

Charlotte, NC • On-site

Full-time

Re-posted 5 days ago

Gaylor Electric rating

7.4

Company rating: 7.4 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

SCOPE OF WORK
The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.
POSITION REQUIREMENTS
  • Possesses an outgoing, amiable personality, and desire to help others
  • Effective communication skills, both verbal and written
  • Knowledgeable in the Windows desktop environment
  • Maintains confidentiality of all Company information
  • Excellent time management skills and ability to multitask
  • Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.

RESPONSIBILITIES
  • Maintains appropriate records, files, and documentation
  • Responds to support requests and takes necessary steps to resolve problems
  • Documents support issues and solutions
  • Remote problem-solving through use of remote connection tools
  • Diagnoses Windows and PC hardware and Software issues
  • Laptop, tablet, cell phone configurations and deployments
  • Basic troubleshooting of LAN and connectivity issues
  • Performs data migrations and assists in data restorations on local devices

EDUCATION
  • CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE
  • Previous desktop support or IT helpdesk experience preferred

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