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Help Desk Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

TEKsystems

It Service Desk Technician

Morrisville, NC · On-site

$24 - $26/hr

... desk support Additional Skills & Qualifications - Constant attention to customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Titan

Service Desk Engineer

Raleigh, NC · On-site

$55K - $65K/yr

What we're looking for * 1+ years in a service desk, help desk, or desktop support role (or equivalent hands-on experience). * Working knowledge of Windows, macOS, Active Directory / Entra ID, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Raleigh, NC

Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk jobs in Raleigh, NC? For Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Raleigh, NC look for? The top searched job categories for Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk jobs? Cities near Raleigh, NC with the most Help Desk job openings:
Help Desk jobs near you
Desk Assistant - Granville Towers

Desk Assistant - Granville Towers

American Campus Communities

Chapel Hill, NC • On-site

Other

Posted 5 days ago

New

American Campus Communities rating

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

154th of 216 rated facilities management

Job description

Desk Assistant - Granville Towers
Department: Property Admin
Employment Type: Part Time
Location: Granville Towers - Chapel Hill, NC
Reporting To: Regional Director
Description
The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.
Essential Duties and Responsibilities (other duties may be assigned):
MAINTAIN COMMUNITY STANDARDS AND SAFETY
  • Assist in identifying and reporting maintenance and safety problems.
  • Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
  • Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
  • Assist in security checks of the property while on duty.
  • Know emergency telephone numbers.
  • Assist in the supervision of student conduct and noise levels throughout the Community (i.e. periodic checks of front fire lane and other areas as assigned), and the notification of the On-Call PA's for other issues.
  • Assist in the communication and interpretation of policies and regulations.
  • Assist in maintaining established quiet hours.
ASSIST STUDENTS: PROVIDE CUSTOMER SERVICE
  • Assist in the welcoming and orientation of new residents (i.e. helping in the location of rooms and available facilities, etc.)
  • Assist in providing information on campus services and agencies.
  • Ensure that proper procedures are adhered to in the issuance and return of equipment.
  • Assists guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.
PERFORM ADMINISTRATIVE TASKS
  • Assist the professional staff during check-in and check-out.
  • Maintain all administrative logs as designated by the professional staff.
  • Perform other tasks as assigned by the management staff.
  • Maintain punctuality to assigned shifts.
American Campus Communities Culture Commitments
  • Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
  • The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
  • Serve as an American Campus representative and liaison in all interactions.
  • Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
  • A High School diploma or equivalent and related experience.
  • Customer service experience.

What American Campus Communities employees say

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