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Help Desk Jobs in Raleigh, NC (NOW HIRING)

Womble Bond Dickinson

Analyst I Service Desk

Raleigh, NC · On-site

$20 - $27.25/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

Duke University

Service Desk Analyst II

Durham, NC

$18.50 - $25.25/hr

Service Desk Analyst II Work Arrangement: On-Site Requisition Number: 270821 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Service Desk ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Duke University is seeking a Service Desk Analyst II to join their Office of Information Technology (OIT) team. In this role, you will provide exceptional technical support and customer service to ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Service Desk Tier 3 Agent Location: Cary, NC Duration: 480 hours Primary Skills:software, desktop ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity to contribute to the development of a new team dedicated to supporting the federal space, while ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

Purple Drive

L1 Service Desk Analyst

Raleigh, NC

$20 - $27.25/hr

Position: L1 Service Desk Analyst Location: Raleigh, NC (Onsite) Core Responsibilities * Initial Point of Contact: Act as the first point of contact for internal employees needing technical ...

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Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk jobs in Raleigh, NC? For Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Raleigh, NC look for? The top searched job categories for Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk jobs? Cities near Raleigh, NC with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Raleigh, NC as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
Analyst I Service Desk

Analyst I Service Desk

Womble Bond Dickinson (US) LLP

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Posted 19 days ago

Job description

Job Summary:
Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Raleigh, North Carolina office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide.
Responsibilities:
• Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
• Participate in a rotating after-hours and weekend on-call schedule shared across the team.
• Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations.
• Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
• Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
• Collaborate with other functional IT departments on projects and operational needs.
• Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
• Assist in regular conference room checks and support audio/video conferencing technologies.
• Occasional travel required to assist with firm-related needs, including litigation and trial site support.
Qualifications:
Required:
• Associate's degree or equivalent from a two-year college required
• Strong knowledge of Microsoft Windows and Office
• Excellent written and verbal communication skills
• Strong sense of teamwork, collaboration, and accountability in a distributed support model
• Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment
Preferred:
• A four-year degree and relevant industry certifications preferred
• ITIL certification or demonstrated understanding preferred
• Experience with legal-specific applications is highly valued
Company:
Our 39 offices on both sides of the Atlantic provide a breadth of legal experience and services to meet our clients’ needs, without losing the intimacy of being deeply connected to our local communities. Founded in 2017, the company is headquartered in Winston Salem, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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