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Help Desk Jobs in Raleigh, NC (NOW HIRING)

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A+ certification or Network+ certification preferred * Experience in Healthcare or Life Sciences preferred

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... experience using helpdesk applications • Active Directory administration. • Exchange ...

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an escalation point for complex technical issues. You'll also partner closely with leadership to improve ...

New

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an escalation point for complex technical issues. You'll also partner closely with leadership to improve ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an escalation point for complex technical issues. You'll also partner closely with leadership to improve ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk staff by diagnosing the root ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

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All JobsHelp Desk JobsHelp Desk Jobs in Raleigh, NC

Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk jobs in Raleigh, NC? For Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Raleigh, NC look for? The top searched job categories for Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk jobs? Cities near Raleigh, NC with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Raleigh, NC as of June 2026, with employment types broken down into 70% Full Time, 26% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
Service Desk Analyst, Level 1

Service Desk Analyst, Level 1

CREO

Durham, NC • On-site

$19.75 - $27/hr

Full-time

Posted 24 days ago

Job description

JOB DESCRIPTION OVERVIEW
This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This team member will be motivated to provide every client with an exceptional support experience and deliver above and beyond support across every interaction.
To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.
POSITION RESPONSIBILITIES

  • Receives incoming support requests via phone, chat and email
  • Triage and create tickets in the ticketing system
  • Monitor and follow up on tickets in the service desk queue
  • Monitor and follow up on requests in the email queue
  • Provide resolution and assistance for standard operating system issues
  • Provide resolution and assistance to standard supported applications:  Microsoft 365, Sharepoint, Chrome, Edge, and a variety of other supported applications and systems
  • Provide typical Level 1 support on ticket types including; password resets, printer mapping, file share mapping, calendar and email support, software updates and installations, user provisioning and similar support items
  • Assign tickets for escalation or resolution related IT groups

QUALIFICATIONS, SKILLS, AND EXPERIENCE
  • 1-2 years’ experience in a support role
  • Excellent customer service skills
  • Bachelor’s degree
  • Excellent verbal and written communication skills
  • Experience with Microsoft 365
  • Ability to work independently and as part of a team
  • Ability to troubleshoot hardware and software problems
  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
  • A+ certification or Network+ certification preferred
  • Experience in Healthcare or Life Sciences preferred
  • Mac OS support preferred
  • Located in Raleigh/Durham, NC area

Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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