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Help Desk Engineer Jobs (NOW HIRING)

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...

Athens Micro

IT Help Desk Engineer

Athens, GA

We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools ...

PLS

Service Desk Engineer I

Oak Brook, IL · On-site

Minimum of one year of Help Desk/Technical Support experience * Proven ability in supporting ... engineers, sales, vendors and peers * Must be comfortable working in a fast-paced team environment

Fleet Response

Help Desk Support Engineer

Hudson, OH · On-site

$40K - $50K/yr

Job Summary The Help Desk Support Engineer's role is to ensure proper computer, telephony and collaborative operation so that end users can accomplish business tasks. This includes receiving ...

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All JobsHelp Desk Engineer Jobs

Help Desk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do help desk engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

More about Help Desk Engineer jobs
What cities are hiring for Help Desk Engineer jobs? Cities with the most Help Desk Engineer job openings:
Who are the top companies hiring for Help Desk Engineer jobs? The top employers for Help Desk Engineer jobs are:
What states have the most Help Desk Engineer jobs? States with the most job openings for Help Desk Engineer jobs include:
What are popular job titles related to Help Desk Engineer jobs? For Help Desk Engineer jobs, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 31% Full Time, 64% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
DOD Skillbridge- Support Desk Engineer

DOD Skillbridge- Support Desk Engineer

Endurance IT Services

Virginia Beach, VA • On-site

Full-time

Posted 6 days ago

Job description

Job Description
About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.
We are seeking active duty military personnel looking for an internship through Skillbridge as a Support Desk Engineer to join our team.
This position is responsible for ensuring client satisfaction for Endurance IT's (EIT) clients. The role involves the triage, routing, and repair of incoming service incidents (phone, email, and portal). The Support Desk Engineer - Tier 1 ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment. The Support Desk Engineer - Tier 1 will report to the Service Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.
RESPONSIBILITIES
  • Ensure professional, timely and polite support to all our clients
  • Have in depth knowledge of our tools and ticketing procedures
  • Follow standard help desk protocols, procedures and guidelines as provided
  • Identify, troubleshoot and resolve a wide range of computer & network related problems
  • Basic understanding of client Line of Business (LOB) applications and associated third party vendors
  • Stay current with system information, changes and information technology updates
  • Be professional, courteous, and helpful to co-workers and embrace diversity
  • Onsite work at customer site, when required.
  • Any other special projects or tasks assigned

Ticket Management and Resolution
  • First contact with client on a new ticket is made via phone.
  • Resolve on average 10-12 tickets per day
  • Ensure ticket statuses are maintained correctly based on training provided
  • Ensure accurate time worked is reported on each ticket
  • Ensure all troubleshooting efforts, conversations with clients, vendors, and co-workers are properly recorded on the ticket
  • Ensure SLA timelines are met
  • Follow all ticket escalation procedures per training
  • Seek and collaborate with co-workers and team leads on tickets to ensure speedy resolution
  • Develop, maintain, and execute a daily routine to review and update existing assigned tickets
  • Follow ticket management principles per training.

Evaluation Metrics
  • Answered phone calls per day - 15+
  • Average Tickets resolved per day 10 or greater
  • 0 Tickets in Assigned Status at end of daily shift
  • 0 Ticket in Customer Responded status at end of daily shift
  • Average Ticket Age - 5 Days or less
  • Tickets over 7 Days old =< 2
  • Tickets over 30 Days old = 0
  • Tickets not updated in 48 hours = 0
  • Ticket in Triage queue at close of day = 0

Qualifications
  • Education: High School Diploma or GED
  • One or more years of experience in network / IT systems and troubleshooting steps.
  • Proficiency with information technology regarding both hardware and software.
  • Working knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and later and Windows 7 and later.
  • Basic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365.
  • Good oral communication
  • Good Written communication
  • Good problem solving skills
  • Ability to use thinking and reasoning to solve a problem.

Certifications & Licenses:
  • IT industry certifications are preferred, specifically Microsoft and Cisco.

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