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Help Desk Engineer Jobs (NOW HIRING)

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... Desk Engineer serves as the primary technical point of contact for RFA's global client base ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... Desk Engineer serves as the primary technical point of contact for RFA's global client base ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

Endsight

IT Help Desk Engineer

Napa, CA

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer Service * Ability to self-schedule and ...

Endsight

IT Help Desk Engineer

Fremont, CA

$28.84 - $43.25/hr

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer Service * Ability to self-schedule and ...

RIVIDIUM

Cloud Service Desk Engineer

Washington, DC

$120K - $145K/yr

... help desk. Primary Responsibilities: * Provide technical leadership within assigned engineering discipline. * Design, implement, document, and continuously improve enterprise engineering solutions.

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Help Desk Engineer information

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$23.5K

$61.9K

$93K

How much do help desk engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

More about Help Desk Engineer jobs
What cities are hiring for Help Desk Engineer jobs? Cities with the most Help Desk Engineer job openings:
What states have the most Help Desk Engineer jobs? States with the most job openings for Help Desk Engineer jobs include:
What are popular job titles related to Help Desk Engineer jobs? For Help Desk Engineer jobs, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Re-posted 8 days ago

Job description

Salary: DOE

Help Desk / Systems Administrator / Service Desk Engineer



Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.


The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.


KEY RESPONSIBILITIES


System Configuration & Maintenance

  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.


User & Desktop Support

  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.


Network Support

  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.


Server & Cloud Support

  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.


Security & Compliance

  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.


Documentation & Inventory

  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.


Professional Development

  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.


REQUIRED QUALIFICATIONS

  • Associates or bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.


PREFERRED QUALIFICATIONS

  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.


EMPLOYMENT REQUIREMENTS

  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.


JOB SPECIFICS

  • Job Type:Full-time, Monday through Friday, salaried.
  • Work Hours:Between 7:00 AM and 6:00 PM (shift-based).
  • Location:St. Louis, MO area.
  • Remote Status:Not eligible for remote work.