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Help Desk Engineer Jobs in Illinois (NOW HIRING)

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

That approach helped us grow from a small office technology company into a national managed ... Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

That approach helped us grow from a small office technology company into a national managed ... Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

St. Clair County (IL)

IL · On-site

$35K - $45K/yr

If problem resolution requires a technician or programmer/analyst, a message is forward to the proper personnel. The Help Desk staff also maintains the Tape Backup system by preparing the tapes for ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... 3 engineers as needed. Key Responsibilities * Provide Tier 1 technical support for desktops ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... 3 engineers as needed. Key Responsibilities * Provide Tier 1 technical support for desktops ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... 3 engineers as needed. Key Responsibilities * Provide Tier 1 technical support for desktops ...

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... 3 engineers as needed. Key Responsibilities * Provide Tier 1 technical support for desktops ...

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Engineers * Data / Digital & IT * Support functions * R&D / Innovation * Management & Consulting ... Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Illinois

Help Desk Engineer information

See Illinois salary details

$22.8K

$60K

$90.1K

How much do help desk engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk engineer in Illinois is $59,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in IL? For Help Desk Engineer jobs in IL, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $59,975 per year, or $28.8 per hour.

Onsite Help Desk Engineer

World's Finest Chocolate

Chicago, IL • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Location: 4801 S. Lawndale Avenue, Chicago, IL
Department: Information Technology Services
Reports To: Sr. Systems Engineer
Job Summary
World's Finest Chocolate is seeking a dependable, customer-focused Onsite Help Desk Engineer to provide hands-on technical support for employees at our Chicago office. This role is responsible for troubleshooting hardware, software, and basic network issues; supporting daily IT operations; and helping ensure a reliable, efficient, and positive technology experience for all users.
Key Responsibilities
  • Provide onsite support for desktops, laptops, printers, wireless access points, mobile devices, conference room equipment, and other IT peripherals.
  • Diagnose and resolve technical issues related to hardware, software, operating systems, connectivity, and basic network access.
  • Install, configure, and maintain operating systems, applications, and IT equipment in accordance with company standards.
  • Respond to, manage, and prioritize walk-up requests and onsite incidents in a timely and professional manner.
  • Manage user accounts, password resets, and access requests using tools such as Active Directory and Microsoft 365.
  • Support employee onboarding and offboarding activities, including device setup, equipment distribution, access coordination, and equipment recovery.
  • Accurately document issues, resolutions, procedures, and knowledge articles within the ticketing system or knowledge base.
  • Collaborate with remote IT team members, infrastructure support teams, and external vendors to resolve escalated issues.
  • Follow WFC IT policies, security standards, and industry best practices when supporting users and company technology assets.
Required Qualifications
  • Diploma or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 1-3 years of experience in a help desk, desktop support, or technical support role.
  • Strong working knowledge of Windows environments and Microsoft 365 applications.
  • Familiarity with basic networking concepts, including LAN/WAN, TCP/IP, and Wi-Fi troubleshooting.
  • Ability to troubleshoot common hardware, software, printer, peripheral, and connectivity issues.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to manage multiple priorities while maintaining accuracy and professionalism.
Preferred Skills
  • Experience with Microsoft 365, Active Directory, endpoint management tools (Defender), and ticketing systems.
  • Basic understanding of AI, IT security practices, including access control, endpoint protection, and safe handling of company devices.
  • Experience supporting printers, scanners, mobile devices, wireless access points, and conference room technology.
  • Familiarity with MS Intune, IT asset management, device provisioning, and hardware lifecycle support.
Professional Skills
  • Strong customer service mindset with a focus on timely, courteous, and effective support.
  • Ability to communicate technical information clearly to both technical and non-technical users.
  • Organized, detail-oriented, and able to work independently in an onsite support environment.
  • Demonstrates sound judgment, reliability, and professionalism when handling user issues and company equipment.
  • Comfortable collaborating with internal IT teams and external vendors to resolve issues efficiently.

COMPENSATION & BENEFITS:
  • Base salary of $80,000/year
  • Annual Bonus: 5% of base salary, based on company and/or individual performance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Wellness Program
  • 401k Matching
  • HSA/FSA
  • LifeLock Identity Theft Protection
  • STD/LTD
  • Life Insurance
  • Tuition Reimbursement
  • ESOP (Employee Stock Ownership Plan)

EQUAL OPPORTUNITY EMPLOYER:
World's Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.

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