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Help Desk Engineer Jobs in Illinois (NOW HIRING)

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

Robert Half

Help Desk/Desktop Support Analyst

Chicago, IL · On-site

$70K - $80K/yr

Use sound judgment to prioritize and escalate complex issues to engineers or other IT specialists ... help desk services, or related end-user technical assistance. * Working knowledge of Active ...

New

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

GFI Digital

Service Desk Engineer

Bloomington, IL

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping ... Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ...

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

... wood, engineered lumber, concrete and steel. At ITW, we offer you a path for advancement, a ... Purpose of the Role The Help Desk Supervisor is a hybrid player-coach responsible for leading the ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at the core ... Perform other various special software and engineering assignments or duties as required.

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Illinois

Help Desk Engineer information

See Illinois salary details

$22.8K

$60K

$90.1K

How much do help desk engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk engineer in Illinois is $59,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $69,800.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in IL? For Help Desk Engineer jobs in IL, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $59,975 per year, or $28.8 per hour.

Help Desk - Intermediate Support Web

DecisionPoint | Cortek

Scott Air Force Base, IL

Full-time

Re-posted yesterday

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution. 

The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Help Desk - Intermediate Support Web Specialist will: 

  • Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
  • Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
  • Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
  • Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
  • Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
  • Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
  • Support user training, communications, and adoption of SDDC web/collaboration tools.  
  • Assist with testing, deployment, and validation of web changes or fixes.  
  • Support documentation needed for cybersecurity, access control, and operational continuity.  
  • Provide courteous, mission-focused support to SDDC users.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 

Experience: 

  • Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
  • Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
  • Experience supporting DoD or federal users preferred.  
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  

Technical Knowledge: 

  • Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
  • Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
  • Understanding of secure DoD IT support practices, CAC access, and user access controls.  

Certifications (Preferred): 

  • DoD 8140 / 8570 certification as required by final labor category mapping.  

    Apply