ZipRecruiter

Log In

1

Help Desk Engineer Jobs in New York, NY (NOW HIRING)

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Provision People

Help Desk Engineer

Manhattan, NY · On-site

Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense ...

IPsoft

Help Desk Engineer

New York, NY

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ... Properly document all issues in tickets and update knowledge base articles for other engineers.

H star

Help Desk Engineer (Level 3)

Manhattan, NY · On-site

We are seeking a Help Desk Engineer (Level 3) to serve as a senior technical resource within End User Services and the escalation closer when issues threaten business productivity or game-day ...

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

Properly document all issues in tickets and update knowledge base articles for other engineers. Qualifications Qualifications: * Candidates must have excellent communication, customer service skills ...

ASCENDING LLC

Sr. Desktop Engineer

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the ...

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · Remote

Level I/II Mac And Pc Support Engineer We are currently seeking a full time Level I/II Mac and Pc ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Job Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the ...

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in New York, NY

Help Desk Engineer information

See New York, NY salary details

$25.9K

$68.1K

$102.3K

How much do help desk engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk engineer in New York, NY is $68,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $79,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in New York, NY as of May 2026, with employment types broken down into 2% Locum Tenens, 80% Full Time, 8% Part Time, 8% Contract, and 2% Nights. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $68,090 per year, or $32.7 per hour.