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Help Desk Engineer Jobs in New York, NY (NOW HIRING)

langan

Help Desk Technician

Parsippany, NJ

$26 - $35/hr

Langan provides expert land development engineering and environmental consulting services for major ... Job Summary Langan is seeking a Help Desk Technician to join its collaborative team in Parsippany ...

langan

Help Desk Technician

Parsippany, NJ · On-site

$26 - $35/hr

Langan provides expert land development engineering and environmental consulting services for major ... Job Summary Langan is seeking a Help Desk Technician to join its collaborative team in Parsippany ...

Point72

Service Desk Engineer, Technology

Stamford, CT · On-site

Point72 is a leading global alternative investment firm seeking a Service Desk Engineer to provide high-quality technical support to its global employees. The role involves diagnosing and resolving ...

Replit

Help Desk Technician

New York, NY · On-site

$94K - $123K/yr

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit's SOHO ... Reasons not to work at Replit To achieve our mission of making programming more accessible around ...

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Help Desk Engineer information

See New York, NY salary details

$25.9K

$68.1K

$102.3K

How much do help desk engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk engineer in New York, NY is $68,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $79,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in New York, NY as of May 2026, with employment types broken down into 2% Locum Tenens, 80% Full Time, 8% Part Time, 8% Contract, and 2% Nights. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $68,090 per year, or $32.7 per hour.
Service Desk/End User Engineer-Onsite

Service Desk/End User Engineer-Onsite

CruiTek

Manhattan, NY • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk/End User Engineer
New York, New York
New York, NY (Midtown Manhattan – ZIP 10169)
Great Company
Unlimited Growth
Continued Education and Certs
3 Month Contract to hire-80K Range When Perm
MSP experience is a must- Must have some certs.
Very Specific skill set
Position Scope: 
The End User Services Senior Analyst provides onsite technical support and problem resolution for end-users and acting as an escalation point for complex issues that first line support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Service Desk Analyst is also responsible for documenting solutions, contributing to knowledge bases, and identifying recurring issues to improve overall service delivery and user satisfaction. They play a critical role in maintaining system uptime and ensuring efficient IT operations. This role is required to be on site at client location(s) up to 4 days per week.
Skills- Must Have
• 5 years (prefer 6+) Help Desk/Service Desk experience, preferably at the enterprise level
• Excellent troubleshooting and problem resolution skills
• Ability to think and act independently when faced with a new or undocumented issue
• Ability to determine whether issues are at local PC, virtual desktop or Cloud based server/applications.
• Windows 10/11 OS
Adept with the following Microsoft admin centers and able to complete basic tasks without guidance:
• 365 Admin Center
• Exchange Admin Center
• Entra Admin Center
• Intune Admin Center
Working knowledge and understanding of the following Azure Services:
• Privileged Identity Management (PIM)
• Entra ID
• Azure Virtual Desktop
• Compute Infrastructure | Virtual Machines
Skill- Nice to Have
• Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, InTune, SharePoint, OneDrive, Teams.
• Experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD)