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Help Desk Engineer Jobs in Wisconsin (NOW HIRING)

krg technology inc

"Desk side Engineer"

Racine, WI

Desk side Engineer Location : Racine, WI Duration : Contract - Primary Responsibilities v Reports ... me know if I can help in the future. Thanks for your time, Additional Information All your ...

ASSA ABLOY

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Assa Abloy

IT Operations Engineer

Brookfield, WI · On-site

IT Operations Engineer Make an Impact Where Technology Meets People We're looking for a hands-on ... Own and manage incoming Help Desk requests (onsite & remote) * Troubleshoot and support desktops ...

Michels Corporation

Service Desk Support Analyst

Brownsville, WI · On-site

$22.50 - $30.75/hr

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. ... We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors * Our ...

Marten Transport

Infrastructure Helpdesk

Mondovi, WI

... and document the help desk request problem solving process, including all successful and ... General application support experience with knowledge of programming languages used. * Knowledge of ...

The Panaro Group LLC

Manager - IS

Menomonee Falls, WI · On-site

$95K - $116K/yr

... programming, VB Script, Help Desk, Networking, and developing custom reports. • Manage multiple projects simultaneously in a matrix environment while delivering results on time and on budget. • ...

Midwest Productions

Be Seen First

Computer Technician II

Waukesha, WI · On-site

$55K - $65K/yr

Experience working as an IT Technician or in a similar help desk role. * Strong understanding of ... Familiarity with AI systems, prompt engineering, or LLM tools is highly valued. * Strong ...

GEA

Field Service Engineer

New Richmond, WI

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Baldwin, WI

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA Group

Field Service Engineer

Hudson, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Wilson, WI

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Ellsworth, WI

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

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Showing results 1-20

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Wisconsin

Help Desk Engineer information

See Wisconsin salary details

$23.7K

$62.5K

$93.9K

How much do help desk engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk engineer in Wisconsin is $62,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in WI? For Help Desk Engineer jobs in WI, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Wisconsin as of May 2026, with employment types broken down into 2% As Needed, 42% Full Time, 53% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,471 per year, or $30 per hour.
"Desk side Engineer"

"Desk side Engineer"

krg technology inc

Racine, WI

Full-time

Posted 23 days ago

Job description

Job Description

Hi

Greetings from KRG Technologies Inc.

KRG has been consistently recognized and appreciated by renowned multibillion dollar clients for being their trusted staffing partners for more than a decade. If interested, please check out the job description here below and share your updated resume. For further queries please call or share a good time to connect.

Job Title : Desk side Engineer

Location : Racine, WI

Duration : Contract

Job Description:-

Primary Responsibilities

v Reports to Project Manager(PM)

v Manages distribution of customer notifications and refresh schedules per direction of PM

v Direct phone and email contact with clients to provide information and resolve schedule conflicts

v Works closely with Lead Technician(LT) to align installer team capabilities with installation schedule

v Works closely with LT to assure integrity of inventory inbound and outbound throughout refresh cycle at both unit level and overall

v Asset tracking and locating based on historical and real-time data

v Maintains reports per PM requests which will include inventory records, team performance against scheduled objectives, client problem encountered and resolved: reports updated, accurately, daily, weekly and per project timelines as defined by PM

v Communication liaison between users and team management (PM and LT)

Job Summary

v The COMPUTER Refresh team Refresh Scheduler (RS) is responsible for scheduling the project deliverables per SCJ expectations of quality with a focus on operational aspects of the project.

v Daily, weekly and periodically as needed throughout the project, the RS reviews accomplishments against the schedule and reports to PM any gaps or issues with potential for negative impact on the project.

v Through the Lead Technician the RS is responsible for the day-to-day scheduling/dispatching of the installer team.

v At direction of the PM the RS is responsible for the timely execution Refresh tasks including relating to distribution of communications, client follow-up.

v Key scheduling responsibility is to balance to resource capabilities of installer team to the scheduled requests for installations. Works very closely with PM and LT to assure number of installations per location can be met with available staff.

As systems are distributed to users in refresh and old systems are retrieved from users, all equipment must be tracked and accounted for using excel and Provance. Close coordination with Asset Management to fully assure integrity of inventory is essential.

Key Technical Skills

v Familiar with Microsoft Office Suite

v Very Experienced with Microsoft Excel (Pivot Table skills)

v Very Experienced with Outlook

Familiar with or able to quickly acquire working knowledge of: SharePoint and Provance

Key Soft Skills

v Excellent written and oral communication skills.

v Customer Service experience

v Problem management experience

v Proven ability to work effectively in timeline driven environment with multiple day-to-day operational targets

v Proven ability to adapt to change and develop contingency plans and alternate approaches in response to change.

v Interpersonal skills: cooperative, energetic, outcome driven, highly organized, customer focused, detail oriented

Willing to work overtime and/or flex hours as needed

Experience Desired

v Background in customer service, scheduling, dispatching.

v Inventory control and customer account management background

v Prior experience working with technology related projects where scheduling and inventory control were component of work responsibilities.

Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects.

If you are not interested in the role or if now isn't a great time for a move, just let me know if I can help in the future.

Thanks for your time,

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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