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Help Desk Engineer Jobs in Wisconsin (NOW HIRING)

krg technology inc

"Desk side Engineer"

Racine, WI · On-site

Desk side Engineer Location : Racine, WI Duration : Contract - Primary Responsibilities v Reports ... me know if I can help in the future. Thanks for your time, Additional Information All your ...

Msa Professional Services

Help Desk Support Technician

Baraboo, WI · On-site

$21 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

For over 100 years, MSA has helped shape communities through engineering excellence. What began in ... Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... engineering and construction solutions for solar, Walbec is your bridge to expertise in ... This includes documenting incident tickets within the service desk application, initial triage and ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

  • Dental

  • Vision

  • PTO

... site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein ... This includes documenting incident tickets within the service desk application, initial triage and ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI

  • Dental

  • Vision

  • PTO

... site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein ... This includes documenting incident tickets within the service desk application, initial triage and ...

GEA

Field Service Engineer

Ellsworth, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA Group

Field Service Engineer

Hudson, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Hudson, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

New Richmond, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Baldwin, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Wilson, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA Group

Field Service Engineer

Hudson, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

River Falls, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Wisconsin

Help Desk Engineer information

See Wisconsin salary details

$23.7K

$62.5K

$93.9K

How much do help desk engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk engineer in Wisconsin is $62,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in WI?

For Help Desk Engineer jobs in WI, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $62,471 per year, or $30 per hour.

Help Desk Engineer

Heritage Senior Living

West Allis, WI • On-site

Full-time

Re-posted yesterday

Heritage Senior Living (Wisconsin) rating

5.7

Company rating: 5.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Engineer | Full-Time Position

Heritage Senior Living | West Allis, WI

Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!

Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!

As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services. 

The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Essential Duties and Responsibilities

  • Responding and logging to Helpdesk Emails & Phone Calls
  • Set up workstations (Laptops, Desktops, Printers, etc.)
  • Setup Mobile Devices (iPhones, Android) & MDM software
  • Setup Tablet Devices (iPads, Android)
  • Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
  • Train and Assist new users on how to use the computer, and software services we provide them
  • Develop training materials/manuals and facilitates information systems training
  • Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality
  • Setup & Assist in Audio & Visual needs when needed (Projectors, TV’s, PowerPoint, Conference Calls)
  • Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
  • Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
  • Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
  • Investigating, diagnosing and solving computer software and hardware faults
  • Ensure security and privacy of networks and computer systems
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages

Essential Functions

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communication: speaks clearly and hears at normal workplace volume
  • Written communication: writes at professional level and able to read and interpret written information.
  • Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
  • Ability to lift to 50 pounds on regular basis.
  • Ability to visually see reading materials, monitors, paper logs, etc.  Ability to see up to 50 feet.
  • Attendance/punctuality: must be able to work 8 to 12-hour days

To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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